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digitaleternal
Adept II

RX 5700 XT and 20.3.1 - more crashes

I've noticed quite a bit of system crashes since 20.3.1, seems to crash the system at least once a day  (frozen screen, rapidly repeating sound and then restart). Has anyone else noticed more frequent crashes since this new driver?

12 Replies
forkwny
Adept II

Re: RX 5700 XT and 20.3.1 - more crashes

Yes - seeing more crashes on 20.3.1. I've noticed the manual fan tuning goes out of whack, GPU fan drops to 0 RPM, and my PC crashes shortly thereafter. Running RX590 GPU, Ryzen 7 3700X CPU w/32GB of RAM, ASUS ROG Strix X570-E motherboard. 20.3.1 is definitely causing stability issues. The crashes happen when the system is sitting idle (not during gaming - gaming seems fine, until the system is idle for awhile, that's when the crashes occur - difficult to replicate but they do happen consistently).

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digitaleternal
Adept II

Re: RX 5700 XT and 20.3.1 - more crashes

I've also noticed other instabilities, in some games the screen will go black or the game will get minimized and then the sound won't work. This driver is a mess.

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jtjones71
Adept I

Re: RX 5700 XT and 20.3.1 - more crashes

At least you can get to your desktop.  As soon as I tried to install 20.3.1, it installed, and as soon as AMD Radeon Software tries to load my monitors go black and all my fans jump to max, and that's it.  Same with a reboot, I put in my password, go to the desktop for a few seconds, until AMD Radeon software tries to load, and black screens again.  At least I keep system restore points.  If it matter, I'm using an AsRock B450 Gaming K4 Mobo, Teamgroup ddr4 at 3000mhz, a Ryzen 2600,  and an XFX Rx570 8GB,  all new parts, just built this thing a couple months ago.  I can't believe they can't even get Polaris card drivers right.  Have no problems with the 20.2 series drivers, wanted to update for Doom Eternal, but I guess thats out.  Anyway, maybe if I hit enough of these posts, someone at AMD will see this.  Here is the relevant event logs.

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e56fc17
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e56fc17
Exception code: 0xc0000005
Fault offset: 0x0000000000408067
Faulting process id: 0x268c
Faulting application start time: 0x01d6010a6c2e0ca6
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 0d5edee1-855c-489e-8c87-7ba937b5ba5f
Faulting package full name:
Faulting package-relative application ID:

XML:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2020-03-23T11:58:54.713090100Z" />
  <EventRecordID>6124</EventRecordID>
  <Channel>Application</Channel>
  <Computer>DESKTOP-CRQIVJ2</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Radeonsoftware.exe</Data>
  <Data>10.1.2.1788</Data>
  <Data>5e56fc17</Data>
  <Data>Radeonsoftware.exe</Data>
  <Data>10.1.2.1788</Data>
  <Data>5e56fc17</Data>
  <Data>c0000005</Data>
  <Data>0000000000408067</Data>
  <Data>268c</Data>
  <Data>01d6010a6c2e0ca6</Data>
  <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>
  <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>
  <Data>0d5edee1-855c-489e-8c87-7ba937b5ba5f</Data>
  <Data />
  <Data />
  </EventData>
  </Event>
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cliu91
Journeyman III

Re: RX 5700 XT and 20.3.1 - more crashes

After 20.3.1 I get tons of crashes when I play games!

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digitaleternal
Adept II

Re: RX 5700 XT and 20.3.1 - more crashes

Yup, I think I'm going to revert back to 20.2.2. I wonder if they are all shut down right now, we might not see a new driver for a while.

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ischyro
Adept II

Re: RX 5700 XT and 20.3.1 - more crashes

Yeah, happens to me also.

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eloge2lafuite
Adept I

Re: RX 5700 XT and 20.3.1 - more crashes

I just changed my graphics card earlier this week. I went from an RX570 to an RX5700XT.

Standard upgrade procedure: DDU, drivers update, DISM /Online /Cleanup-Image /RestoreHealth, SFC /SCANNOW...

I didn't have a single problem with the previous card. I now have the same problems as shown here. Brief black screen (completely random), or complete crash.

Most of the time, I don't have any problems in game. On the other hand, crashes always happen as soon as I use my webcam!

I don't know if it's related but I can see that the UVD clock goes up to maximum just before the crash. If I stop the webcam in time, the crash doesn't happen but the UVD clock stays at maximum. Once I launch a video on youtube, for example, the UVD clock goes back down!

Was there a more stable driver version?

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jvc
Journeyman III

Re: RX 5700 XT and 20.3.1 - more crashes

It is absolutly horrible, I can't play anything, and I am even experiencing crashes from the desktop.

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karcyon
Adept I

Re: RX 5700 XT and 20.3.1 - more crashes

Same with my Vega 56, so it's not just Navi. Radeonsoftware.exe crashing a lot since the last driver.

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