cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

Highlighted
Journeyman III
Journeyman III

RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

Bought a new PC with amd gpu (rx 5700) about 2 months ago and I haven't had any problems playing low requirements games (LoL, Dota2) and even had flawless experience with Watch Dogs 2. 

Then I bought AC Origins and Odyssey - and that's when the issues started. Whenever I start a game in any of these, I can either get through starting cutscene and play for about 5 seconds before it crashes or it crashes during the cutscene. The PC reboots on it's own after the black screen. I've read many posts online about it being probably drivers issue, but no solutions worked for me so far.

I've tried:

1. Updating drivers

2. Installing drivers after removing them with DDU

3. Installing drivers after removing it during Adrenalin installation

4. Updating motherboard chipset drivers

5. Setting Windows power program to high efficiency

6. I also tried a few older driver versions that different people mentioned working

7. Setting all the graphic settings in Adrenalin to off and the profile to standard (instead of gaming)

My specs:

Motherboard: ASRock B450M PRO4-F

CPU: AMD Ryzen 5 3600

GPU: Asus Dual Radeon RX 5700 Evo OC 8GB GDDR6

RAM: G.Skill Ripjaws V, DDR4, 2 x 8GB, 3200MHz, CL16

PSU: SilentiumPC Vero L3 600W (SPC266)

SSD Drive: SSD Crucial P1 1 TB M.2 2280 PCI-E x4 Gen3 NVMe

 

Driver version: 20.9.1 (but tested new, unstable 20.10.1 and a few older versions)

Windows 10 Pro (2004)

 

0 Kudos
12 Replies
Highlighted
Adept III
Adept III

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

I had almost same history like you

and turn out my gpu defect

you its hard when pay 400 euro and get a shittt

Ive send it back to store for change and ill sell and get a nvidia

At least you wont get alot stress

https://forums.tomshardware.com/threads/crashing-frezing-exit-without-error-in-all-game.3654572/

0 Kudos
Highlighted
Elite
Elite

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

What is your system specs and windows build?

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

Updated my post with all specs

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

I'm currently using old monitor with 60hz and no displayport

0 Kudos
Highlighted
Grandmaster
Grandmaster

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

Go to OCCT power test and put the system to the test for at least one hour. If the problem occurs, the PSU may be causing the problem. Also read your maximum temperatures for the CPU and the GPU.

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

Ran the power test for 1 hour and the crash didn't happen. Neither did OCCT detect any errors. Temperatures were 85 for CPU and 80 for GPU. Do you have any tips or is it just GPU's fault and I should try to return it?

0 Kudos
Highlighted
Elite
Elite

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

Try to update your vbios first, if update is aviable

0 Kudos
Highlighted
Grandmaster
Grandmaster

Re: RX 5700 crashes (black screen + distorted sound for ~1-2 seconds)

If there was a problem with your system, you would surely have a problem with OCCT power test.
If I were you, I would lower the GPU core frequency by -5% or -10% with WattMan.
I also saw that the engineer working on the AMD forum stated that some poor quality HDMI and DP cables caused similar problems. So you have to look for the error either in the core frequency or in the display cable.

0 Kudos