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river98
Journeyman III
Journeyman III
‎04-18-2020 07:07 AM

Radeon RX 5700 XT - both monitors blackscreen after recently installing

  • AMD Graphics Card
    • Radeon RX 5700 XT, OC Edition 8 GB GDDR
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • E.g. Radeon Software Crimson Edition 15.12
  • Display Devices
    • Acer Nitro VG271Pbmiipx , FHD, 144hz, 1920 x 1080, DP adapter
    • Phillips 243v7qdab, 59hz, 1920 x 1080, HDMI adapter
  • Motherboard + Bios Revision
    • Gigabyte b450m ds3H (socket am4/b450/ddr4/s-ata 600/micro-atx)
    • SMBIOSBIOSVersionF3/BIOS Version/Date American Megatrends Inc. F3, 24/12/2018/
  • CPU/APU
    • AMD RYZEN 5 1600 am4/hex core/ghz/16mb/65w
  • Power Supply Unit  Make, Model & Wattage
    • Cooler Master 500w ATX Power Supply - MasterWatt Lite 
  • RAM
    • 16GB Corsair 3000mhz ram

 

Describe your issue:

  • I've just installed the GPU yesterday to my system from using a nvidia 1050ti. Every so often (seems to be random) my two monitors go black. I haven't found an actual fix for it. I've turned off hardware acceleration on discord because it happened once when I joined a video call on there. It has been happening during idling, watching videos or booting games such as rocket league. It would happen 2-4 times in an 8 hour session. 
  • The games I play are all on medium quality with 1920 x 1080 mostly at 144hz.

I don't know if this is a drivers/microsoft or hardware issue so any advice would be greatly appreciated.

Thanks!

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3 Replies
river98
Journeyman III
Journeyman III
‎04-20-2020 05:29 AM

Re: Radeon RX 5700 XT - both monitors blackscreen after recently installing

I have tried something that has worked so far, i uninstalled the most recent radeon software and gone back to the 2019 (19.11.2) version. No black screens in 2 days so this seems to be a fix. I also turned off hardware acceleration on discord.

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river98
Journeyman III
Journeyman III
‎04-22-2020 07:18 PM

Re: Radeon RX 5700 XT - both monitors blackscreen after recently installing

nevermind now it crashes with one screen going black the other going green. this was when it was just idling

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byebyekansas
Adept I
Adept I
‎04-23-2020 11:28 AM

Re: Radeon RX 5700 XT - both monitors blackscreen after recently installing

I was about to give up with a Sphire Nitro+ 5700 XT. Random reboots when playing, using windows etc. Tried all possible drivers, tricks, windows hacks. Nothing.

Then, I found a post about undervolting the card, I was suspecting a PSU problem, but having a 750 PSU when the recomended setting is 600W, I didn't want to believe. I tested the undervolting and the card started to work better, to the point I was able to play with not crashes. I ended up replacing my 750W bronze PSU for a 850W gold rated PSU. Clean windows install, latest drivers, everything worked as it is supposed to.

Hope this help someone else.

 

MOBO: Tomahawk 450B

CARD: Saphire nitro+ rt 57000 xt

RAM: 32 GB Corsair LPX DD4 3200

PROC: Ryzen 7 2700x

Water Cooling: ML240

PSU: Corsair RM850x

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