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Graphics Cards

michaelc
Journeyman III
‎02-18-2021 02:23 AM

Radeon Pro W5700 in Macintosh Pro Tower doesn't work

I installed the W5700 card in the Mac without a problem but when I connect it to the 2nd XDR Pro Display, with the USB-C port on the card, nothing happens.  The card has no exhaust either.  The first monitor connected to the Apple card works fine as before.  

HELP!

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3 Replies
fsadough
Moderator
Moderator
‎02-18-2021 09:56 AM

Which input on the XDR Pro Display are you using?

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Michael1957
In response to fsadough
Journeyman III
‎03-09-2021 01:15 AM

I spoke to Apple support and they convinced me the Radeon card was dead on arrival.  I exchanged the W5700 for a new card.  Same thing.  Question, the card requires power? with plugging into the front 6 and 8 pin connector on the Radeon?  I thought the Mac was supposed to power the card through the slots.

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fsadough
Moderator
In response to Michael1957
Moderator
‎03-11-2021 09:21 AM

I assume you got the W5700 from apple. If you have the 6x pin and 8x pin on the GPU, you must connect to power supply unit.

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