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igrika
Journeyman III
Journeyman III

Radeon Pro Duo 8G Problem

Hello

There is a problem and I do not know where to turn.

There are two cards Radeon Pro Duo 8G HBM, both with a similar problem, buggy GPU2 At the slightest load. 3DMark when you run the test (disables the screen and) produces a zero result with an error:

File: dx_device.cpp Line: 1279 Function: class eva::graphics::native_buffer __cdecl eva::graphics::dx::dx_device::create_buffer(enum eva::graphics::resource_memory,const struct eva::graphics::buffer_desc &,enum eva::graphics::resource_state,const struct eva::graphics::subresource_data *) Expression: m_native->CreateCommittedResource( &heap_props, D3D12_HEAP_FLAG_NONE, &native_desc, native_state, nullptr, IID_PPV_ARGS(&resource)): DirectX call failed [-2005270523]. : ID3D12Device::CreateCommittedResource (Buffer):

Please tell me where to address this problem and how to treat

P.S. The card never warmed above 65 Celsius, was used exclusively for games

System Windows 10, 64 bit, Driver: 18.5.1

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13 Replies
elstaci
Esteemed Contributor III

Re: Radeon Pro Duo 8G Problem

Try running DiagDX.exe and see if it comes up with any errors.

Also run SFC /scannow to make sure your Windows OS is not missing any files or is corrupted.

Have you tried installing a previous AMD Professional Driver to see if the problem goes away?

Are you using both Radeon Pro GPU cards in the same computer on different slots on the motherboard?  Is it in a Crossfire configuration?

Make & Model of Motherboard, PSU, CPU/APU?

Download a free diagnostic program called OCCT. Run the GPU TEST w/ ERROR detection in Full screen and see if you get any errors while stress testing the GPU Cards. The test normally runs for one hour.

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igrika
Journeyman III
Journeyman III

Re: Radeon Pro Duo 8G Problem

Hello

running DiagDX.exe - [No problems found.]

run SFC /scannow -

[Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.]

Both cards worked on the same computer:

CPU - Amd Radeon Ryzen 7 1700x. 3.4 Ghz Base

Motherboard - Asus Rog Strix B350-F Gaming

PSU - SeaSonic - X Series 1250W 80+ Gold

After the cards deteriorated first one and then a month later the second I transferred one to my old computer For testing

installing Windows 7 and AMD old driver 16.4.2 - Launched the 3DMark test fire test. As a result, I got a blue screen and restarted Windows.

OCCT -

The test passed without success.

The test lasted more than an hour, the computer crashed and had to restart

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elstaci
Esteemed Contributor III

Re: Radeon Pro Duo 8G Problem

See if AMD will give you a RMA for the cards if they feel it is defective. You can make the request here: AMD Warranty Request Form . It is difficult to believe that two Professional GPU cards would go bad within a month time.

Before you do that open a EMAIL SUPPORT Ticket with AMD Support here : Email Form .

Try using just one Pro card and see if it works correctly. Could be a PSU issue with two cards. I know that one Pro card requires a minimum 700 Watt PSU with two Pro cards - 1200 watts should be enough.

Maybe fsadough, who works for AMD might be able to shed some light.

OCCT generates a folder with all the tests results in Windows Document. Open the OCCT Folder and click on the first image then scroll through all the test results and see if you see what cause the crash.

What do you mean the "Test passed without success" ? it failed the test?  DId you mark the box to check for errors?

Also since that particular card has two GPU chips on it, I not sure how reliable the test will be using OCCT. But still it shouldn't crash.

EDIT: 06/07/2018 - I mistakenly believed this was a professional card when it wasn't. My mistake. Thanks fsadough​ for clearing that up for me.

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fsadough
Staff
Staff

Re: Radeon Pro Duo 8G Problem

This is a consumer card (red) and not a workstation card (blue). Sorry can't make any comments.

atlasminor
Challenger
Challenger

Re: Radeon Pro Duo 8G Problem

Which manufacture made the card XFX , or not best example i think they only carry 1 or 2 AMD cards (FalconWest) <<< Never got my dream FW system,

anyways

Maybe you could call the manufacture and see what they are currently expericing with the card. It's packaged as 2, 1 might be bad inside the housing.

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igrika
Journeyman III
Journeyman III

Re: Radeon Pro Duo 8G Problem

This is a consumer card (red)

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igrika
Journeyman III
Journeyman III

Re: Radeon Pro Duo 8G Problem

Which manufacture made the card 1 AMD & 2 Sapphire

Both graphics cards worked well when I bought them. In January and March 2018

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elstaci
Esteemed Contributor III

Re: Radeon Pro Duo 8G Problem

There is a new Radeon Duo Pro driver that came out on 06/06/2018. Desktop . Update and see if it makes any difference. Also install the Optional downloads which is AMD Chipset which came out on 06/07/2018.

Also when the computer crashes during the tests, Any error messages or does it just restart by itself as though you hit the restart button.?

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igrika
Journeyman III
Journeyman III

Re: Radeon Pro Duo 8G Problem

2018-06-08-00h52-CpuUsage-CPU Usage.png2018-06-08-00h52-FPS-FPS.png2018-06-08-00h52-Frequency-Bus.png2018-06-08-00h52-Frequency-CPU #0.png2018-06-08-00h52-Frequency-GPU #0 Mem.png2018-06-08-00h52-Frequency-GPU #0.png2018-06-08-00h52-Memory Usage-Memory Used.png2018-06-08-00h52-Temperature-Core #0.png2018-06-08-00h52-Temperature-Core #1.png2018-06-08-00h52-Temperature-Core #2.png2018-06-08-00h52-Temperature-Core #3.png2018-06-08-00h52-Temperature-CPUTIN.png2018-06-08-00h52-Temperature-GPU (4).png2018-06-08-00h52-Temperature-GPU.png2018-06-08-00h52-Voltage-+3.3V.png2018-06-08-00h52-Voltage-+5V.png2018-06-08-00h52-Voltage-+12V.png2018-06-08-00h52-Voltage-CPU VCORE.png2018-06-08-00h52-Voltage-GPU (2).png2018-06-08-00h52-Voltage-VIN1.png2018-06-08-00h52-Voltage-VIN6.png

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