cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

Journeyman III
Journeyman III

RADEON 6800XT black screen :-(

Hi Guys

I am having a problem with my new setup. Have been using Ryzen 7 3700x paired with GTX 1080 for over an year with no problems. Now I bought new R6800XT and here problems started. In general during heavy load (gaming) 3d Mark (espeially Time SPy CPU test) my computer crashes into black screen and there is no other way to restart than turning off a power supply. Temperatures look ok - no OC beside standard boost CPU profile and XMP set with two clicks in bios. Any Ideas?

My computer: 

MSI B450 Tomahawk MAX

Ryzen 7 3700X - boost on 4200Mhz (cooler Silentium PC Fortis 3) 

Radeon 6800XT (Sapphire)

Patriot Viper Blackout 16GB 3600Mhz

SilentiumPC Supremo FM2 GOLD 750W

all drivers up to date

0 Kudos
26 Replies
Journeyman III
Journeyman III

Re: RADEON 6800XT black screen :-(

nda. Replace the video probably. Not what it is. Here I look at many similar problems. Bad start. And the card is so for itself. I read and I don't like it at all already.

0 Kudos
Adept I
Adept I

Re: RADEON 6800XT black screen :-(

I received my 6800XT today upgrading from a  NVIDIA 1080TI and encountered the same issue running ARK survival maxed out for about 5-10 minutes into the game the PC will shut off and can only be restarted turning of the power supply. I wonder what the issue is? Temperatures, power supply or drivers? Testing with FurMark right now for about 30 minutes stable. With Ark however I can crash my PC in about 10 minutes every time. My previous 1080TI OC had none such issues. Any ideas?

My PC:

CPU Intel 8700k

Board Asrock Xtreme 4 Z370

GPU Radeon 6800XT Ref

Memory 32 GB DDR Corsair Vengeance

Power BeQuiet Straight Power 700w

0 Kudos
Adept I
Adept I

Re: RADEON 6800XT black screen :-(

...and yes, I got the latest Adrenalin Drivers running (20.11.2.).

Seems like this guy got similar issues with his 5700XT, so it might be driver issues after all?

https://community.amd.com/t5/graphics/gigabyte-aorus-rx-5700-xt-black-screen-crash/m-p/424919#M67890

Adept I
Adept I

Re: RADEON 6800XT black screen :-(

By any chance are you guys also running Windows 10 20H2?

It's just that I started having the same black screen hanging issue with my Powercolor Rx5700XT Red Devil after updating from Windows 10 2004, and I've had the card since September 2019 and it's been flawless.

I'm just in the process of reinstalling Windows 10 2004 to see if it's resolved, otherwise I'm looking at an RMA.

0 Kudos
Journeyman III
Journeyman III

Re: RADEON 6800XT black screen :-(

dfwood, do you use MSI afterburner? I have the liquid devil 5700XTX, same issues as yourself but with occasional flickering too, same version of windows and think it is the cause also. I was doing some load testing. I also have a Fury in my system, when that was the display output, zero flickers/blackscreens. Under same load, I switched back to 5700XTX instant flicker every second or so, which stopped the moment I closed Afterburner. I've yet to do a longer test to see if this solves my issue, but do you use Afterburner?

 

I also had random reinsertions of the HDMI audio device during my blackscreens, constant new device noise in Windows, checked setupapi.dev.log and found it was the HDMI interface, I've disabled mine for now as I don't use it. Could be multiGPU bug w my setup though. Have you tried this? Do you get Windows new device sounds during your blackscreen occasionally?

0 Kudos
Adept I
Adept I

Re: RADEON 6800XT black screen :-(

So I continued my testing and it seems I have found a temporary solution for the 6800XT PC crash issue. I completely deinstalled all AMD software (Adrenaline) using the cleanup tool. Then I manually installed the driver via Windows hardware manager and choosing the amd driver folder. I did not install the Adrenaline software suite. So far games are running stable with maxed out settings now. Will give an update whether this keeps up for the next days. If Adrenaline is actually the issue here I kinda wonder why we don't here more ppl complaining. Maybe it is only a select constellation of hardware/software or a bad 6800XT sample on my end because I see temps going up pretty high in GPU-Z without any overclocking of my card and I have a decently cooled tower here. Lets see...

0 Kudos
Esteemed Contributor III

Re: RADEON 6800XT black screen :-(


@krwawisz wrote:

Hi Guys

I am having a problem with my new setup. Have been using Ryzen 7 3700x paired with GTX 1080 for over an year with no problems. Now I bought new R6800XT and here problems started. In general during heavy load (gaming) 3d Mark (espeially Time SPy CPU test) my computer crashes into black screen and there is no other way to restart than turning off a power supply. Temperatures look ok - no OC beside standard boost CPU profile and XMP set with two clicks in bios. Any Ideas?

My computer: 

MSI B450 Tomahawk MAX

Ryzen 7 3700X - boost on 4200Mhz (cooler Silentium PC Fortis 3) 

Radeon 6800XT (Sapphire)

Patriot Viper Blackout 16GB 3600Mhz

SilentiumPC Supremo FM2 GOLD 750W

all drivers up to date


Sorry to hear about your troubles. 

Looking at the Saphire site and you did not give your model but possibly you don't have a powerful enough power supply. 

Their website on one model calls for a minimum requirement of a 850w power supply. In the reviews there are reports of those cards having power spikes that would exceed what the power supply can supply. So likely for best stability you would not want the minimum on these either. 

If you have the rebadged reference card it has a 750 minimum but again it is very possible a 750 is not really enough for peak load. Many PSU don't do what they claim and as they age they also lose power over time. Also the second you add the new rage mode or overclock in any way the power requirements sky rocket. 

You can run OCCT from ocbase dot come and test that GPU under load and see if you are dropping below 12 volts. If so that could explain the instability. You could also raise the power limit slider to 50 and see if that helps as it does on many cards of the last several generations. 

Specs copy and paste from their site:

GPU
Radeon™ RX 6800 Graphics
7nm GPU
RDNA 2 Architecture
Engine Clock
  • Boost Clock: Up to 2360 MHz
  • Game Clock: Up to 2110 MHz

Game Clock is the expected GPU clock when running typical gaming applications, set to typical TGP(Total Graphics Power). Actual individual game clock results may vary.

Stream Processors
4608
Memory Size/Bus
16GB GDDR6
Memory Clock
16 Gbps Effective
Displays
Maximum 4 Displays
Resolution
  • HDMI™: 7680×4320
  • DisplayPort1.4: 7680×4320
  • USB-C: 7680×4320
Interface

PCI-Express 4.0

BIOS Support
  • Dual UEFI
Game Index

4K

Sapphire Features
  • Dual BIOS
  • Max Boost
  • TriXX Software Switch
  • Premium Digital Power Design
  • Fuse Protection
  • Tri-X Cooling Technology
  • Intelligent Fan Control
  • Precision Fan Control
  • Backplate with ARGB
  • Two-Ball Bearing Fans
  • Hybrid Fan Blade
  • Wave Fin Design
  • V Shape Fin Design for GPU Cooling
  • Integrated Cooling Module
  • K6.5 Memory Pad
  • TriXX Supported
  • Fan Check
  • Fan Quick Connect
  • TriXX Boost
  • NITRO Glow
  • External RGB LED MB Synchronization
  • ARGB Fans
AMD Features
  • AMD RDNA™ 2 Gaming Architecture
  • DirectX® 12 Ultimate
  • Hardware Raytracing 
  • 7nm GPU
  • GDDR6 Memory
  • PCI® Express 4.0 Support
  • AMD FreeSync™ Technology
  • DisplayPort™ 1.4 with DSC 
  • HDMI™ 2.1 VRR
  • Video Streaming up to 8K
  • Radeon™ VR Ready Premium 
  • AMD FidelityFX
  • Radeon™ Image Sharpening 
  • Radeon™ Anti-Lag
  • Radeon™ Software
  • Game Driver Optimizations
  • High Performance 4K Gaming
Cooling

3 Fans

Form Factor
2.7 slot, ATX
Dimension: 310(L)X 134.3(W)X 55.3 (H)mm
Power Consumption
  • 350W
OS

Linux®, Windows® 7*, Windows® 10, and Windows 8.1. 64-bit  operating system required

*Does not support all features including but not limited to Hardware Raytracing

System Requirement
  • Minimum 850 Watt Power Supply
  • 2 x 8-pin Power Connector.
  • PCI Express® based PC is required with one X16 lane graphics slot available on the motherboard.
  • Minimum 8GB of system memory. 16GB recommended. 
0 Kudos
Esteemed Contributor III

Re: RADEON 6800XT black screen :-(


@Abracadabra wrote:

I received my 6800XT today upgrading from a  NVIDIA 1080TI and encountered the same issue running ARK survival maxed out for about 5-10 minutes into the game the PC will shut off and can only be restarted turning of the power supply. I wonder what the issue is? Temperatures, power supply or drivers? Testing with FurMark right now for about 30 minutes stable. With Ark however I can crash my PC in about 10 minutes every time. My previous 1080TI OC had none such issues. Any ideas?

My PC:

CPU Intel 8700k

Board Asrock Xtreme 4 Z370

GPU Radeon 6800XT Ref

Memory 32 GB DDR Corsair Vengeance

Power BeQuiet Straight Power 700w


Unfortunately you are definitely under powered as there are no 6800xt models that don't have a minimum of a 750 watt power supply requirement. 

0 Kudos
Adept I
Adept I

Re: RADEON 6800XT black screen :-(

I wanna back up your current problems. I am using Gigabyte rx6800xt using my corsair 750 watts psu and I dont have blackscreen nor shutting down problems with this gpu. However I have problems rendering the graphics on games. The first hour I play its ok all fine then the game crash and send me a report window, I fill it up and send to amd, still no email reply. Right now I have problems with rendom flickering lines all over the screen when I play. When I alt tab on windows its all okay, I can watch video, surf with no problem. All of my games with shadow rendering have flickering random lines. As of now the only solution I did is disable or lower down the shadow quality of the game to lessen the graphics problem. I think this is more of a driver issue on rx6800xt. I even reformat my system, install fresh windows and fresh amd drivers still got the graphics problem, I got normal temp and try not to OC it. No solution yet.