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dbcn
Adept I

Radeon 5500 XT 2020.12.1 Drivers cause black screen on Win 10 start up

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New PC build, using a Radeon 5500XT, downloaded & installed the Adrenaline 2020.12.1 exe & installed the (presumably) 'latest' drivers. On start up, the screen goes immediately to black. 

If I boot into Safe Mode, disable the card and restart, zero issues starting up normally.

How often do the drivers get updated? I see like 10 different 'Previous Drivers' but frankly don't have the time to download and test every single one. 

Any tips?

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1 Solution

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dbcn
Adept I

Re: Radeon 5500 XT 2020.12.1 Drivers cause black screen on Win 10 start up

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For anyone looking - I managed to resolve this by using the AMD Cleaning utility (https://www.amd.com/en/support/kb/faq/gpu-601) , and then a fresh install of the updated drivers released 1/21/20. Once the drivers were installed, I was able to boot the Win10 machine normally.

I'm glad it's working, but it really seems like 'drivers give computer a black screen' would have been caught in _any_ kind of QA process before the drivers were released to the public. Not a good look for AMD, but I doubt they care.

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Coffeecat
Adept II

Re: Radeon 5500 XT 2020.12.1 Drivers cause black screen on Win 10 start up

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dbcn
Adept I

Re: Radeon 5500 XT 2020.12.1 Drivers cause black screen on Win 10 start up

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Why would RAM that works fine running the computer w/o the GPU enabled be the culprit stopping the GPU from working? 

That solution linked above seems like random edge case solution rather than something concrete.

This seems more likely the culprit:

https://www.youtube.com/watch?v=Qh2xEUXWeqs&feature=youtu.be

but having an AMD CPU, I'm hesitant to use DDU to wipe all the AMD drivers... 

 

Here's the rest of the build:

GIGABYTE B450M DS3H V2

Crucial MX500 500GB SSD

Corsair CV Series, CV550, 550 Watt PSU

MSI Gaming Radeon RX 5500 XT

AMD Ryzen 5 1600 AM4

OLOy WarHawk RGB 32GB DDR4 Ram

 

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dbcn
Adept I

Re: Radeon 5500 XT 2020.12.1 Drivers cause black screen on Win 10 start up

Jump to solution

For anyone looking - I managed to resolve this by using the AMD Cleaning utility (https://www.amd.com/en/support/kb/faq/gpu-601) , and then a fresh install of the updated drivers released 1/21/20. Once the drivers were installed, I was able to boot the Win10 machine normally.

I'm glad it's working, but it really seems like 'drivers give computer a black screen' would have been caught in _any_ kind of QA process before the drivers were released to the public. Not a good look for AMD, but I doubt they care.

View solution in original post

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