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solosky
Journeyman III
Journeyman III

R9 380X black screen

hello, help me in the game "the division" and "the culling" my monitor goes black while Skype and everything else continues to work and hear the sounds of the game. the only thing that helps it Restart computer. drivers 16.3.

573 Replies
kuwabara
Adept I
Adept I

Re: R9 380X black screen

Issue sounds familiar. Maybe another game with r9 380/x issues.

Check:

Driver Crash - Far Cry Primal

http://forums.bethsoft.com/topic/1593838-crashing-when-it-rains/

R9-285 randomly crashing (black screen driver crash) in Fallout 4 : Amd

Far Cry Primal Hard Freeze randomly causing me to hard reset PC | Forums

Other games have issues too with this video cards . game freezes, you can hear sound in background but the monitor gets no signal and only a hard reset helps.

There are some sugestions in the forums you can try out, but i tried them all out without any succes.

amdmatt
Community Manager
Community Manager

Re: R9 380X black screen

Thank you for the reports, we are collecting information about crashing and black screen issues on R9 380 series GPUs.

ray_m

Please provide more information about your system.

solosky
Journeyman III
Journeyman III

Re: R9 380X black screen

my sustem:

AMD Graphics Card - r9 380x

Driver version installed - i have 16.3.(and crash), now i have 15.11.1 (and i have crash in "Paragon")

Operating System - Windows 10 64bit

Display Devices - BenQ GL2460HM 1920х1080 @60Hz conect by hdmi

Motherboard - MSI 970 GAMING

CPU - AMD FX 8300

Power Supply - GameMAx 600W bronze

RAM - 8gb

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edge_2002
Journeyman III
Journeyman III

Re: R9 380X black screen

Hello I am also having the same problem but with almost every game I play! my system specs are:

I3 3400

R9 380X

MSI Gaming 45 Z97

Powercolor 550W 80+

8GB Hyper X Fury 2400MHZ

OS-Win 10 64 Bit

Display- Acer S271HLCBID

Driver- All of the available ones I have tried(16.3 currently)

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edge_2002
Journeyman III
Journeyman III

Re: R9 380X black screen

Sorry I3 4330!

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amdmatt
Community Manager
Community Manager

Re: R9 380X black screen

Please try updating to Crimson 16.3.1 to see if that resolves your issue.

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amdmatt
Community Manager
Community Manager

Re: R9 380X black screen

Please try updating to Crimson 16.3.1 to see if that resolves your issue.

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edge_2002
Journeyman III
Journeyman III

Re: R9 380X black screen

Hello, sorry but I was already on 16.3.1 forgot to mention that

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kith1980
Adept I
Adept I

Re: R9 380X black screen

Was there a resolution for this issue or a hotfix as I'm experiencing the same issue and happening in multiple new games like The Division, Battlefleet Gothic Armada, The Witness, Witcher 3.

I have tried many fixes mention in many forums like the TDR Delay reg key and Win 7 Compatibility mode. The symptoms change between the driver stopping and crashing to desktop with an error, or just black screen with sound continuing to play.

The only common component with the other guys here seem to be Win 10 64bit and the R9 380x.

Graphics Card : R9 380x

Operating System : Windows 10 64bit

Driver version :  Radeon Software Crimson Edition 16.3.1

Motherboard : Gigabyte 970-ds3p

CPU : AMD FX 9370

PSU : Corsair 770W

RAM : 16GB

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