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mbk1989
Challenger

Re: R9 380X black screen

Hello folks! I want to share some information about the issue. Last drivers, 16.7.2, work perfectly for me for the following games: Witcher 3, GTA V, Dark Souls 3, ROTTR, Arkham Knight, MGS V TPP and Rocket League. However, in NBA 2K16 (which I spend most of my time), I can replicate black screen no signal issue in My Park mode. Other modes don't have any issues. Only My Park mode replicates the issue. I tried TdrDelay registry edit, disabling some graphic settings in Radeon Settings, maxing out power limit of the gpu (+20%), changing monitor cables (HDMI, DVI, etc), and disabling power saving settings. None of them worked. Sometimes it happens after 3 minutes, sometimes after 30 minutes. But it happens in my park mode no matter what. If some of you play NBA 2K16 can you try to replicate it? Maybe AMD engineers can also try to replicate it and figure the cause of the problem out.

PS: After black screen, I checked Event manager and there is nothing unusual except "Kernel Power" which is caused by hard reset.

Maybe this post will provide some crucial information for you. amdmatt amdpete ray_mkingfish

Cheers!

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kidalex91
Adept I

Re: R9 380X black screen

Can anyone else confirm for Dark Souls 3? I've had some seriously bad luck trying tor run the game on different drivers and its led to me having to system restore several times so I want to be absolutely sure it works with 16.7.2  before trying to run the game and running into black screens.

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mbk1989
Challenger

Re: R9 380X black screen

Hey! 5 hours of Dark Souls 3 without any black screen or any crash with 16.7.2. Which drivers did you try?

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credoknight
Adept II

Re: R9 380X black screen

A response of AMD customer:

I sincerely apologize for the inconvenience caused to you with R9 380 issue you experiencing with crimson drivers. AMD is aware of this issue & driver engineering team is working on this issue with highest priority.  Usually known issues list in release notes comprises recently discovered issues in the previous driver, but AMD driver team has R9-380 crash/blank screen issue also on top fix.

I request you to continue to use Catalyst 15.11.1 if that working smooth for you.

Hope we have the fix soon.

666nightsinhell
Adept II

Re: R9 380X black screen

Shadow warrior dx 11 version dont have issues, wreckfest work fine too withhout issues, battlefield 4 too atleast with 16. 7. 2, i remember bf4 have black screen issue before, i just not played much anything lately because of black screens almost everywhere, for now i have black screens in warframe when alt + tabíng on w 10, not always but happens,some other games have same problem when alt + tab, dont remember wich games. some people have red screen, when i have it its because cpu voltage is not enough, atleast for me.

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dalles
Adept II

Re: R9 380X black screen

So,same answer,different words,from months ago. Use the old driver ,we know its bad, we might fix it eventually.

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kidalex91
Adept I

Re: R9 380X black screen

Pretty much every driver before and including 16.3.2. 16.3.2 was actually what caused my last system restore because after my pc boot looped from the driver crash my windows corrupted. Chose to give up from that point on but if you say the newest one works I'll give it another shot.

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arek_
Adept II

Re: R9 380X black screen

It's to early too say 16.7.2 is full stable because i played only 3 hours but it's definitly more stable than 16.3.2. Also i didn't have black screen in last scene in Heaven Benchmark. I always had it on 16.3.2. And it looks there's more stuttering in games as compered to 15.11.1.

But i have to test it more, stay tuned.

mbk1989
Challenger

Re: R9 380X black screen

Hello! I have an update about black screen issue. As I said, I experience black screen issue in NBA 2K16 My Park mode every time I try to play. Somehow, I managed to reach NBA 2K16 crash report and the crash was caused by both kernel32.dll and ntdll.dll files. You can find crash report below. Hope this will help engineers!!! amdmatt

Edit: I have crashreport.dmp file also. However, I do not know how to open and read it.

{40A7B3BB-C041-463D-83F6-3072B5FA5188}

{d70d2283-2ee8-42e3-9222-28c7d3481033}

{2016-05-17T17:34:42}

{80000003,0}

{rax=d5d0b693,rcx=ffffffff,rdx=4905ed7b,rbx=887a0005,rsp=3d34bdfd10,rbp=e681a7f7f,rsi=e681e1917,rdi=0,r8=0,r9=7ff6673b9a04,r10=3d34bdfc50,r11=7ff6673b9a04,r12=0,r13=0,r14=0,r15=0}

00f9f33c

00fa33ac

00f9b65b

00f9b4df

00f91ad9

kernel32.dll!00018102

ntdll.dll!0005c5b4

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mbk1989
Challenger

Re: R9 380X black screen

Ok. I am pretty sure that black screen issues caused by driver/game crash but instead of returning to desktop it just locks the computer. And it is driver related...

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