I have recently upgraded my computer from R7 Integrated Graphics to having an R7 370 2Gb graphics card. Ever since I have been getting random crashes of my system. What happens is everything on the screen freezes in a perfect image and the computer completely locks up completely ignoring all attempts at keyboard or other input. The HDD also immediately ceases all activity. The system must be then power cycled after which the system returns to normal function.
The issue only occurs with game applications. Web surfing, streaming, or other computer work does not cause the issue. Three game applications in particular have been known to trigger the issue.
- ARK: Survival Evolved
- 7 Days to Die
- World of Warships
Altering graphic settings, both in game and via the Radeon Settings software appear to have no effect. The following steps have also been attempted with no effect on the issue.
- Upgrading power supply from 400w to 500w to 600w.
- Ram testing, Ram is good.
- Disabling integrated graphics via BIOS settings
I have also checked fan speeds and temperature while running benchmark tests. Fans do ramp up to 100% appropriately and highest temperature recorded has been 81 degrees Celsius. . All software is fully updated.
Link to DxDiag file on Dropbox: Dropbox - DxDiag.txt
Any suggestions on a course of action VERY appreciate.
Could be a software or a hardware issue. To rule out a software issue, let's try a system clean up and a fresh installation of the latest drivers.
1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here. What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.
3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!
4. Use DDU to sweep the system of AMD drivers in safe mode.
5. Install the latest Crimson 16.7.3 drivers once the above is completed and check to see if the issue is resolved.
If the same issue persists, or if you are already using 16.7.3, please try using an older Crimson driver.
I'll get doing those right now and reply back in 24-48 hours if the issue is resolved. Sooner if it isn't. Oh, and thank you for the how to links.
I've run the recommended steps.
scannow showed no problems.
net framework was already present
Visual C++ 2013 x86 and x64 versions are already present. I ran repair installations on them to be sure.
Win 10 was fully up to date. I scanned for any new updates just to be sure.
Used DDu to scrub the drivers
The only unusual thing was when I went and installed the Crimson 16.7.3 drivers. The installed okay, but I was given the following notification:
"Default Radeon Wattman settings have been restored due to an unexpected system failure."
I will now test everything by running the three applications that cause problems....wish me luck
Okay, it happened again. So, the steps given so far have not resolved the issue. You did mention using older Crimson drivers. Could you link me to an older set that might be beneficial?
Oh, I've also performed a memory test and there were no errors found.
Older Crimson drivers available here: http://support.amd.com/en-us/download/desktop/previous?os=Windows%2010%20-%2064
You could try lowering the GPU/Memory clock speeds by 300Mhz to see if that reduces the freezing.
I have all this problem aswell,
but i've had this GFX card for about 8-9 months now.
I can play about 10-20 minutes of gameplay and the whole PC freezes.
Sometimes it'll just freeze booting into a game
I've tried rollingback drivers, scrubbing my PC of my gfx drivers and then reinstalling and nothing.
Wish I knew what was going on >.<
Well I think i found a fix.
I noticed in the log SCANNOW left me that Itunes caused a lot of problems
I uninstalled Itunes and everything seems to work fine. Weird
maybe a resource conflict of some sort?
It could be a hardware fault, rather than an incompatibility. Based on the information provided, it could be a GPU/PSU or Motherboard issue.
Can you try the GPU in a different PC?
Can you try the GPU in a different PCI-E slot?
Do you have a different PSU you can use?