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achams
Adept I

Port usb-c on Pro W5700 does not work???

Hi,

I'm trying to connect a display on Pro W5700 using usb-c port, but it's not working.

any hint ?

Thanks

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12 Replies
elstaci
MVP

Re: Port usb-c on Pro W5700 does not work???

Are you using this on an Apple or Windows computer?

If you are using an Apple computer this fairly new Thread about connecting a W5700 USB-C Port has good information on how to get it to work: https://forums.macrumors.com/threads/amd-radeon-pro-w5700s-usb-c-port-and-pro-display-xdr.2222125/ 

Need more information on your computer and Monitor info.

What cable are you using to connect from the USB-C port to the Monitor?

achams
Adept I

Re: Port usb-c on Pro W5700 does not work???

Hi,

Thanks for your answer...

I'm using the new MacBook Pro 16", and I have 2 Apple Thunderbolt 2 Display 27,  connected to the Pro W5700 with the following adapter :

Hope that will help..

Best regards.

elstaci
MVP

Re: Port usb-c on Pro W5700 does not work???

Possibly fsadough‌ (AMD Employee) who is the resident expert of AMD Professional GPU cards can be of assistance if he has time to answer.

Just to rule out the TB3>TB2 Adapter, have you tried to connect directly a TB3 Monitor to see if it works with the GPU USB-C port?

Try connecting the Monitor directly to your Mac Pro's USB-C port and not the GPU USB-C Port and see what occurs: Use an external display with your MacBook Pro - Apple Support 

achams
Adept I

Re: Port usb-c on Pro W5700 does not work???

Hi,

Thanks for your answer...

Yes it works when I connect the screen to my Mac directly.... But the AMD Pro W5700 will be not be the default Graphic board...

Bes regards.

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elstaci
MVP

Re: Port usb-c on Pro W5700 does not work???

Are there any BIOS settings that can make the AMD GPU default Display or in your MAC OS?

Otherwise, I have no other suggestion except that fsadough‌ help you. He might know how to get your GPU USB-C port working with your Monitor.

What MAC OS are you using?

EDIT: Okay, my ignorance of Mac computers. I didn't realize that the MACBOOK PRO 16 is a laptop and you are using an eGPU card. Found this about how to make the eGPU card default: Use an external graphics processor with your Mac - Apple Support 

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achams
Adept I

Re: Port usb-c on Pro W5700 does not work???

Thanks for your help, 

I hope that fsadough has time to answer my question...

Cheers..

fsadough
Moderator
Moderator

Re: Port usb-c on Pro W5700 does not work???

Pleasehttps://community.amd.com/thread/196211 before posting. "USB-C on W5700 does not work" doesn't tell me anything to start debugging. I have no idea where your W5700 is installed on, which OS, driver, displays or adapters you are using. As far as I know MACBOOK PRO 16" is a laptop. How can you possibly install a W5700 in a laptop !!!!!?????

achams
Adept I

Re: Port usb-c on Pro W5700 does not work???

Dear Sir,

I've installed AMD PRO W5700 in a chassis : Node Pro - Thunderbolt 3 PCIe Expansion Chassis with PD | AKiTiO 

On My mac, I'm running Mac OS  10.15.3. and I use Apple display 27 Thunderbolt 2 with the adapter :

Hope that makes it clear for you 

Cheers

achams
Adept I

Re: Port usb-c on Pro W5700 does not work???

Dear Sir,

I just need to understand the problem please, you can not leave the customers without support

Thanks for your comprehension. 

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