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greasy_gorilla
Adept I

New Sapphire RX 580 Nitro Reboots Computer When Gaming

Hi. I've a custom-built desktop computer I built in 2016, which I use to play games at 1080p. I recently bought a brand new Sapphire Radeon RX 580 Nitro+ graphics card and installed it yesterday. I bought it to replace my old Sapphire Nitro Radeon R9 390, which died during a move (RIP). The rest of the parts in my build remained the same. My components are:

ComponentManufacturerPart
CPUIntelCore i5-6500, 3.2 GHz
MotherboardGigabyteGA-B250M-Gaming 3 Micro ATX LGA1151
RAMCrucial16 GB, 2 x 8 GB, DDR4-2133
StorageCrucialMX200, 250 GB SSD
StorageWestern DigitalCaviar Blue, 1TB, 3.5", 7200 RPM
CaseCooler MasterN200, MicroATX, Mid Tower Case
Power SupplyEVGASuperNOVA GS, 650W
GPUSapphireRadeon RX 580 8 GB NITRO+
Wireless Network CardGigabyteGC-WB867D-I
MonitorAOCE2060SWD (1600x900)
MonitorAcerH236HL (1920 x 1080)

Installation of the card and the drivers went smoothly. The following information is copied from the AMD Radeon Settings program, under the "System -> Overview" panel:

  • Radeon Software Version - 18.9.3
  • Radeon Software Edition - Adrenalin
  • Graphics Chipset - Radeon RX 580 Series
  • Memory Size - 8192 MB
  • Memory Type - GDDR5
  • Core Clock - 1411 MHz
  • Windows Version - Windows 10 (64 bit)
  • System Memory - 16 GB
  • CPU Type - Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz

I also run two programs, RivaTuner Statistics Server and HWInfo64. I use these only to monitor my GPU temperature, CPU temperature, and FPS in games via an overlay.

My problem is that my computer reboots after 10-15 minutes of playtime on Dishonored 2. using "medium" display settings. When I played a few games of Heroes of the Storm on ultra settings, however, I don't have any problems. In both games I capped the FPS to 60 (which is what I normally do, since I don't have 144 Hz monitors). These are the only 2 games I tested. I'm sure that Dishonored 2 is more demanding than Heroes of the Storm, so I'm not surprised there. But I'm still surprised because my old R9 390 card could handle Dishonored 2 just fine. That's what's so puzzling about this. When I was researching GPUs, I read that the RX 580 was about the same as an R9 390, but slightly better.

My first thought was that this is an overheating problem. But I'm so surprised that overheating could be a possibility, because the maximum CPU temperature I see is ~53 C, and the maximum GPU temperature I see is ~70 C. These are just the maximum values, and not the averages. But these temperatures don't seem high at all! And as I said, I'm capping the FPS and running Dishonored 2 at "medium" settings!

My second thought was that this could be PSU problem. I read this thread where the user seemed to have the same problem as me. But I don't understand how this could be the problem because I also read that the RX 580 uses less power than the R9 390. Again, I've not changed my PSU from when I bought it 2.5 years ago. And when I bought it then, I made sure to buy one that was over the necessary required power; my PSU supports 650 Watts. So I would think that if my PSU could handle an R9 390, it should be able to handle the RX 580, no?

My third thought is that it could be something with the core clock / overclocking. I read that apparently a lot of others have similar problems with this card, and that perhaps it could be because Sapphire apparently overclocked this card slightly, to 1411 MHz (which is what shows in my Radeon Settings). Now, I do not like overclocking. I've always been leery of it, even with my old R9 390, which I never overclocked). I'm a fairly casual gamer, and I don't like to mess around and tweak fan curves, power settings, etc. So I've been running this card as is, out of the box, which is how I like it. But if the default settings themselves are "tweaked", should this be a cause of concern? Would I need to change anything from the default settings?

I haven't tested any other games. Any help would be most welcome!

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29 Replies
grimbloodwolf
Adept III

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

Restarts or shutting down during games can sometimes be a sign of a bad power supply, do you have another you can test with?

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elstaci
MVP

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

Many Users needed to configure the Rx 5xx series GPU Cards using AMD Wattman to prevent instabilities and crashes.

Someone else will need to instruct you on the proper configuration using AMD Wattman to make your RX run more stable and not crash.

As stated earlier, the problem could be a weak or bad PSU or Overheating. If none of those apply then it probably is a configuration issue.

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greasy_gorilla
Adept I

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

Unfortunately, I don't have another power supply (PSU) to test with. But as I mentioned earlier, I'm puzzled as to how it could be the PSU, since everything was working fine five months ago with a Radeon R9 390, which requires more power than the RX 580. I also double-checked the minimum power requirements for the RX 580, and used a power supply calculator to estimate my total requirements. In both cases my PSU showed it was more than adequate.

Since I don't have another PSU, I'm unsure how to test to see if my current PSU somehow got damaged, or is degraded. I've considered using OCCT to stress test it, but I haven't done it yet.

What I did do, though, was use OCCT to stress test my GPU. I made it through about 7 minutes before my computer shut down. So would that suggest something's wrong with the GPU?

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greasy_gorilla
Adept I

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

I've never used WattMan before, so I could definitely use some advice there. I stress tested the card last night with OCCT, and I got up to ~77 degrees C after ~7 minutes when my computer shut down. I haven't stress tested the PSU; I'm a bit hesitant to do so.

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qwixt
Forerunner

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

Generally speaking, reboots like that are due to power or heat. Drivers can cause such things, but usually it's hardware. If the 390 consumes higher power than your new 580, so that kind of points to heat, a bad card, and/or a bad OC on your new card. Your can try downclocking it standard clocks and testing. If it works, then perhaps return it for a new card. These factory OC cards don't always run at their rated factory OC settings.

The fact that it takes 15 minutes to happen says it could be heat, or something else altogether. Perhaps it's a component overheating that is not monitored.

One question, did you clean install the amd drivers, like use DDU to wipe drivers, put new GPU in, and install amd drivers again?

If you reinstalled drivers properly and you know for sure that it's not your PSU, I would do the downclock to standard levels test, then I would return card in either case. In my opinion, hardware should run out of the box just fine, and not require tweaking in wattman to prevent reboots.

greasy_gorilla
Adept I

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

I didn't use DDU, but I did use the AMD Uninstall Tool, which I believe does the same thing. But I didn't remove the GPU beforehand. My process went like this:

  1. Uninstalled drivers through Windows Add/Remove Programs. Did not use any other removal tool at this step (didn't think of it...).
  2. Installed card into computer.
  3. Installed AMD drivers.
  4. Tested by playing a game; found out there was a problem; started posting online for help (e.g. this thread) and looking for solutions.
  5. Uninstalled drivers through Windows Add/Remove Programs, followed by AMD Uninstall Tool. I didn't remove the GPU from the computer, though.
  6. Installed AMD drivers.
  7. Tested with OCCT, and found the problem persisted. Now I'm here.

After some more Google searching, I'm suspecting the default overclocking is bad. I just checked the box the GPU came in, and there is indeed a big sticker that says "overclocked" on it. So I know it's overclocked, but my problem is that I've never overclocked before, nor have I messed around with custom fan curves or anything of that sort, so I'm really lost on how I can "undo" this process and return to a "factory setting." Do you know how to underclock? Is it safe? I'd like to try it.

Also, what about custom fan curves? I've been re-reading some of the reviews on the Newegg page for this card (where I ordered it from), and many reviewers are mentioning that they adjusted the stock settings (e.g. custom fan curve). Do you know how to do this? I was reading about a program called Sapphire TRIXX that can apparently underlock as well.

I completely agree with you that hardware should run out of the box just fine. I'm somewhat tech-savvy, but not to the extreme that a hardcore gamer or hardware enthusiast is. This has been quite a nerve-wracking experience for me, since I spent ~230 USD on the card, and am now worried that I might not be able to even use it. And because of Newegg's draconian "holiday" (I bought the card during Black Friday) refund policy, I can't actually get it refunded, only replaced. I'd love to just send it back right now and get a refund, but I'm unsure if that's an option.

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greasy_gorilla
Adept I

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

OK, I just did a bit more researching and observing. According to WattMan, my idle GPU temperature is roughly 51 degrees Celsius. From what I've been reading, this seems a bit high, doesn't it? So perhaps my card is just overheating. I do have a miniATX case, so I'm going to download the Sapphire TRIXX utility and try to underclock the card back to its core clock (1257 MHz) and see if it runs cooler.

Interesting... So I just installed the Sapphire TRIXX utility. It looks like this:

TRIXX_Settings.png

They have a feature called "fan check" which tests the fans (duh). I just ran five trials, and I got a failure on the first trial:

fan_check_FAILURE_1.png

The rest of the four trials passed, however. What could this mean? Maybe I should still RMA it? This would support the idea that the card was overheating during gaming, right?

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grimbloodwolf
Adept III

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

Is this a new card? If you bought the card used, the fact that it's idling that hot kinda suggests that the thermal paste might need replaced..... or you're using it in a case with very poor airflow....... if you click the performance monitoring tab(top right tab in Wattman) you can turn on and turn off stats for your card that can show in an on screen display while you're gaming, you can also setup a hotkey combination to turn on/off the display while in game, enable temperature monitoring in the on screen display and load up some games..... what kind of temps are you getting in game?

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greasy_gorilla
Adept I

Re: New Sapphire RX 580 Nitro Reboots Computer When Gaming

Hi grimbloodwolf, see my edit to my post above. I just did a fan check, and ran five trials. It failed on the first trial, but passed the other four. It is a new card; I ordered it from Newegg last week during Black Friday. Now I'm considering asking Newegg to send me a replacement.

When I monitored the temperature in game (Dishonored 2), it got up to 75 degrees Celsius before shutting off my computer. When I did the stress test using OCCT, I got up to 77 degrees Celsius before crashing my computer. Lastly, when I played Heroes of the Storm offline (a less demanding game), I got a max of ~66 degrees Celsius, with no crash at all. It seems going over 70 degrees Celsius seems to cause problems.

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