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tezlad
Journeyman III

New RX580 8Gb Golden not running games

Hi all.

I recently built a new pc. Everything was running fine, steam games were ok, managed to play Scum for a good few hours on high settings with no problem , even a marked improvement over my last build. Installed Star Control: Origins (which i got free from AMD with the purchase of the card) and played for a few hours. Game crashed , had to hard reset and now no games work. Get to title screen then hangs and quits. Searched the net for people with similar problems and there are a few. Spent 3 days trying everything i could find/think of to resolve this issue but no joy. Pulled the card and tried in a different rig and getting the same results. D3D device not responding.

Current build:

Windows 10 Pro

AMD Ryzen 5 1600 6 core

RX 580 8GB Red Devil Golden

16GB Corsair Vengeance DDR4 (2x8GB)

MSI X470 Gaming Plus

2x25" BenQ panels

1TB WD blue

1TB Seagate SSHD

EVGA 600w PSU

NO OC,  stock clocks on all.

Tried many fixes found on the net, also clean installs of drivers using DDU safe mode, DSIM Scannow, Tdlr , Reinstalled games and eventually Win10. Tried stress tests/benchmark and crashed Kombustor. DX reinstall. MS Visual C++ redo etc.

Eventually pulled the card and put in a spare 1050Ti and i have no problems at all.

I would also like to add that i have been building AMD/ATI PC's for over 25 years and i have never had this much trouble from one of your cards. Looking through the net and i was surprised to see so many having similar trouble with the 580. This has knocked my confidence in your components.

Thanks in advance for any help.

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4 Replies
elstaci
MVP

Re: New RX580 8Gb Golden not running games

Its possible that some parameter on the RX 580 got changed or your GPU vBIOS got corrupted.

You can try to use AMD Wattman to try and reset the GPU card back to "Default".

If not you can try and install Powercolor's AMD GPU Driver (PowerColor 2017) and see if it puts the GPU card back to "Default" settings. If it does and it starts working again, then you can update the AMD Driver again and then use AMD Wattman to configure your GPU Card.

If you are using a 3rd party GPU controller like MSI Afterburner or Trixx or similar software, uninstall it first. But before you uninstall the software make sure you hit the windows to "Restore Default" settings on your GPU Card.

In a worse case scenario (last resort) you may need to reflash the RX 580 vBIOS again to get it back to "Default" settings. You can download the vBIOS from here: VGA Bios Collection | TechPowerUp . or go to Powercolor and see if they have the vBIOS to download for your GPU Card.

PowercolorRX 580 8 GB
Red Devil

2017-03-31 01:51:00015.050.000.001.000000PCI-E1355 / 2000GDDR5Download | Details
PowercolorRX 580 8 GB

Red Devil

2017-04-05 06:12:00015.050.000.001.000000PCI-E1380 / 2000GDDR5Download | Details
PowercolorRX 580 8 GB

Red Devil

2017-04-05 06:12:00015.050.000.001.000000PCI-E1380 / 2000GDDR5Download | Details
PowercolorRX 580 8 GB

Red Dragon

2017-03-30 22:57:00015.050.000.001.000000PCI-E1350 / 2000GDDR5Download | Details
PowercolorRX 580 4 GB

Red Dragon

2017-04-17 22:30:00015.050.000.001.000000PCI-E1350 / 1750GDDR5Download | Details
PowercolorRX 580 8 GB

Red Dragon

2017-12-11 03:09:00015.050.002.001.000000PCI-E1350 / 2000GDDR5Download | Details

Sep 25th, 2018 09:27 EDT change timezone

tezlad
Journeyman III

Re: New RX580 8Gb Golden not running games

Thank you for your reply.

I will try what you mentioned (with fingers crossed). I will update with results.

Again, thanks.

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elstaci
MVP

Re: New RX580 8Gb Golden not running games

If your RX 580 is STILL under Warranty don't flash the vBIOS. It will probably void the Warranty on the GPU Card.

If at the end nothing works without flashing the vBIOS, then try to RMA the card or Contact Powercolor Support and see what they suggest.

I am going on the assumption that it is hardware related since the same problem occurred in another Computer.

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elstaci
MVP

Re: New RX580 8Gb Golden not running games

If your GPU card crashed using Kombuster. Download and try a free diagnostic program called OCCT and see if it does the same thing. It stress tests plus checks for GPU errors in full screen for about an hour during the testing.

While it is testing, check the temperatures and PSU outputs to be sure all is within tolerances or not overheating while under heavy loading.

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