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Kripito
Journeyman III
Journeyman III

My RX 6800, keeps crashing to desktop

Hello, System specs are 

  • PSU: Corsair bronze 650+
  • MoBo: ASRock Z270 killer
  • Cpu: I7 7700K
  • GPU: PowerCord Radeon RX 6800
  • RAM: 16gb DDR4 3200MHz

My issue is that on certain games my game crashes after 30 seconds - 2 minutes of starting the game. Those games so far are, Phasmophobia, Rust, StateOfDecay2, And sometimes Valorant. Every time I crash, the software always tells me that it's a driver problem. I've tried to undervolt my GPU and it allows me to SOMETIMES play the game for an hour but most of the time I crash. I checked the statistics in the Radeon software and there were no spikes. Is this a driver problem that AMD have or is it something else?

Any help would be appreciated. Thank you!

 

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15 Replies
goodplay
Esteemed Contributor III

Re: My RX 6800, keeps crashing to desktop

Did you use DDU to remove all traces of previous graphics card drivers/software.

How old is your psu (is it cx, cv, etc...). Is the 12V holding up under load. 

Are you using two separate pcie 8 pin cables to the card.

And just to confirm, card is not Red Devil model ?

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3200c16d kit, Aorus nvme gen4 1tb, Nitro+RX6900XT,
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Coffeecat
Adept II
Adept II

Re: My RX 6800, keeps crashing to desktop

maybe overheating? what case are you using?

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Kripito
Journeyman III
Journeyman III

Re: My RX 6800, keeps crashing to desktop

I'm not using two separate pcie pin cables, It's not a red devil model and its a brand new pc. Also the case is a NZXT H510 ELITE

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mackbolan777
Forerunner
Forerunner

Re: My RX 6800, keeps crashing to desktop

@Kripito 

All these games have one thing in common, a CPU intensive game engine. I've seen many complaints on here and other forums regarding games with engines coded in C#, C++ type programming which is far more CPU than GPU. Unity is the one behind 2 of your titles, 2 are Unreal 4 powered games (slightly more even usage). 

One point is the PSU sort of. I do think you should run a 700-750W Gold with 2 PCIe power cables instead of one with the dongle built in. If you can add another or the current PSU has another 8 pin, use it and see what happens.

You can also try going into the Radeon tuning area and slide the minimum clock to within 100Mhz of the maximum clock, while using the undervolt setting of about 1.000mv and increasing the power limit to the max. Turn off the zero RPM fan option as well, stock fan curve should be ok but you might want it a bit more aggressive.

It is a PCIe 4.0 card on an older Z series chipset that runs at 3.0 and board power delivery might not be optimal not to mention the memory bandwidth you're missing. In theory the card should work with your setup and it might just be a game engine issue, PSU possibly. That's why moving the clocks closer will help avoid spikes in voltage/amps from the card. Nvidia has a similar spike issue with the 3000 series cards, so they're no better. 

Here's my settings, similar card but can't say that exactly copying my settings will work but might. You're VRAM might only be able to do 2100.RX 6800 Settings.png 

"It worked before you broke it!"
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Kripito
Journeyman III
Journeyman III

Re: My RX 6800, keeps crashing to desktop

 

I've tried to use your setup however every time after a minute or so my monitor shows a black screen and turns back on after 10 seconds. After that I go back into default settings. Also, now my PC is crashing to valorant?

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Soln
Adept I
Adept I

Re: My RX 6800, keeps crashing to desktop

Same here. Crashes every now an then... also "driver timeout". This did not help:

https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/increase-time-out-limit/e979...

All temps good. Power good. Think of driver issues (BTW: new grapic driver is even WORSE!)... Please AMD!

5800x (eco mode)

rx6800 (SAM on)

asrock itx b550

corsair 650 platinum

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mackbolan777
Forerunner
Forerunner

Re: My RX 6800, keeps crashing to desktop

Try setting the VRAM to whatever was stock, move just the minimum clock to within 100Mhz of your stock maximum clock, turn off Zero RPM, leave the power alone except set the power limit to max, the card will only take the extra voltage if it needs it.

My settings are for probably the top 1% of those made as far as quality goes. Like hitting the silicon lottery settings, lol. Doing the above should get you stable. There is a newer driver out, not sure if it will help this problem.

Link: Radeon™ Software Adrenalin 2020 Edition 21.1.1 Release Notes | AMD

Display Driver Uninstaller Download version 18.0.3.5 (guru3d.com)

Make sure you have "enhanced sync" off, it can cause black screens. Use DDU to remove old drivers in safe mode first. Disable the auto-update feature in the Radeon software. This allows you to read the release notes prior to deciding whether or not to install the next driver. Some aren't so hot. Post back.

"It worked before you broke it!"
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mackbolan777
Forerunner
Forerunner

Re: My RX 6800, keeps crashing to desktop

Why eco mode? What brand/model RX 6800? What RAM and how much?

AsRock needs to update your BIOS to the "D" patch, until then, you might want to flash back to the 1.20 and skip SAM or "resize BAR" option for now. Patch "C" has been an issue for many. SAM makes little difference in most games right now anyway.

I'd run the CPU in stock mode or PBO if your cooling can do it. Try doing what I just said in the last reply with the clocks and whatnot. Roll back to the previous driver if the new one is an issue but download it and use DDU to remove this one. Remember, you might need to run the older BIOS 1.20 until the "D" patch comes out for your board. The 1.1.0.0 is a beta and had some issues.

"It worked before you broke it!"
Soln
Adept I
Adept I

Re: My RX 6800, keeps crashing to desktop

Thanks for the hints!

Eco mode because atm I don't need the max cpu power, even FS2020 runs great (until crashing). With eco mode you significantly decrease heat with performance loss of only arround 10%. Quite attractive....

Model: Sapphire RX 6800 ("Made by AMD"). All (!) running stock, ...expect this to be no problem.

I also was thinking about the Asrock-BIOS to be a bit buggy...., didn't know AGESA 1.1.0.0. is still beta... (Asrock BIOS 1.80 is not a beta). You are right, the asrock itx board (phantom gaming itx/ax) still has patch C, not D. Most other Asrock B550 have Patch D now.

l  try deactivating SAM next...

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