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Graphics Cards

shminkie
Journeyman III

my laptop is stuck on 1366 resolution.

i have an AMD Radeon (TM) R5 M330 in my laptop. it was not always stuck on 1366. i used to have 1920 resolution.

now the highest resolution i can use on my laptop is 1366 and 1920 isnt even shown in the list of resolutions. there are also no resolution higher than 1366.

please help

i tried installing drivers and everything, windows 10 fully updated aswell. even microsoft technicians couldnt fix it. i also tried running the HP support program to fix it but it doesnt work. i even reinstalled windows 10 and that didnt work.

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shminkie
Journeyman III

  • AMD Graphics Card
    • AMD Radeon (TM) R5 M330
  • Desktop or Laptop System
    • HP Notebook 15-AC677NG
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Adrenalin Edition 18.10.2
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according to HP that is the native resolution of the LCD for the machine mentioned

HP Notebook - 15-ac677ng (ENERGY STAR) Product Specifications | HP® Customer Support

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