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My laptop does not use the dedicated graphics card.

807/5000

A few days ago I bought a Hp Pavillion 15-CD006LA Notebook with an AMD A12 running at 2.7Ghz with 16GB of RAM and an integrated Radeon R7 and AMD radeon 535DX dedication in GPU, I suspect my computer is not using the GPU that is already performance in games is bad for the characteristics of the laptop, when using and monitoring with programs like GPU-z or MSI afterburner, it shows that the only GPU that is being used for the company and not the dedicated one.

Note: Several HP technicians have already entered into an additional Radeon configuration and have done everything at maximum performance, all controllers have been updated and the problem continues, the computer only uses the integrated computer, a weight that is recognized by the competition even in the device manager.

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12 Replies
Elite
Elite

Re: My laptop does not use the dedicated graphics card.

Which Radeon Driver Package are you using? You will find it in Radeon Settings -> System -> Software -> Driver Packaging Version.

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Esteemed Contributor III

Re: My laptop does not use the dedicated graphics card.

You were already working with the correct people the rectify your issue. Laptop graphics are often very customized to the company that makes the laptop. There is never any guarantee that the vanilla AMD drivers offered on AMD's site will every work correctly for your laptop as they do not contain any customization made by the manufacturer. If this is a NEW laptop and does not work with the driver it came with, then me personally I would work with HP to fix the issue (as you say you already have) and if they can't fix it. I'd return it and get another that works. Hopefully you are not past your return period.

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Re: My laptop does not use the dedicated graphics card.

Greetings.

As I mentioned before, the HP technicians tried to solve my problem, which

is the incorrect operation of the dedicated graphics card of my HP Pavilion

CD006LA laptop, which comes with an AMD A12 9720P processor and an

integrated Radeon R7 graphics card. 512MB, adding the dedicated graphics

card that is a 4 GB AMD 535DX. Currently I have the 17.1.1 version of AMD

graphics, when configuring programs or games to work in high performance,

the dedicated graphics card does not start at all. We have tried updating

the latest version of AMD graphics and resetting the operating system of

WIN 10 to its factory version, without installing Windows updates, however,

no solution has been given to the problem. I have been comparing my

equipment with others that have the same requirements (same processor,

similar graphics, same version of Windows) and the latter when setting up

the dedicated graphics card to work with high performance programs, they

work correctly, being able to notice in AMD graphics monitoring. So far the

problem is insite and I have not been able to enjoy my AMD 535DX 4GB

graphics card. I hope quick answers, thank you very much for your attention.

2018-05-07 16:18 GMT-05:00 pokester <amd-external@jiveon.com>:

Community <https://community.amd.com/?et=watches.email.thread>

Re: My laptop does not use the dedicated graphics card. in Graphics

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Re: My laptop does not use the dedicated graphics card.

Greetings.

As I mentioned before, the HP technicians tried to solve my problem, which

is the incorrect operation of the dedicated graphics card of my HP Pavilion

CD006LA laptop, which comes with an AMD A12 9720P processor and an

integrated Radeon R7 graphics card. 512MB, adding the dedicated graphics

card that is a 4 GB AMD 535DX. Currently I have the 17.1.1 version of AMD

graphics, when configuring programs or games to work in high performance,

the dedicated graphics card does not start at all. We have tried updating

the latest version of AMD graphics and resetting the operating system of

WIN 10 to its factory version, without installing Windows updates, however,

no solution has been given to the problem. I have been comparing my

equipment with others that have the same requirements (same processor,

similar graphics, same version of Windows) and the latter when setting up

the dedicated graphics card to work with high performance programs, they

work correctly, being able to notice in AMD graphics monitoring. So far the

problem is insite and I have not been able to enjoy my AMD 535DX 4GB

graphics card. I hope quick answers, thank you very much for your attention.

2018-05-07 10:56 GMT-05:00 jargon <amd-external@jiveon.com>:

Community <https://community.amd.com/?et=watches.email.thread>

Re: My laptop does not use the dedicated graphics card. in Graphics

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Esteemed Contributor III

Re: My laptop does not use the dedicated graphics card.

Yes I get all that, I even said you already talked to HP. I don't know what you expect AMD to do about it. They didn't make your laptop. It is 3 days old. HP needs to help you or if you bought it retail, maybe the retailer can help. Any advice given here may only make things worse. You may just have bad hardware. I would work it out with HP an if they can't either return it where you bought it or RMA it through HP. It is not normal for a laptop to not work correctly out of the box.

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Re: My laptop does not use the dedicated graphics card.

I have been reading in forums of HP and from what I see I am not the only

one with this problem, since several users have had the same inconvenience,

and since the HP technicians are not specialized in this, adding that I

sent my laptop to their laboratories repair and the only thing they did was

to return a new laptop but with the same problem, I come to you taking into

account that they are a specialized staff in solving problems with graphics

cards, drivers and everything that has to do with respect to that field in

AMD

2018-05-07 16:45 GMT-05:00 pokester <amd-external@jiveon.com>:

Community <https://community.amd.com/?et=watches.email.thread>

Re: My laptop does not use the dedicated graphics card. in Graphics

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Re: My laptop does not use the dedicated graphics card.

I hope to receive help from you as long as it is within your reach, thank

you very much.

2018-05-07 16:45 GMT-05:00 pokester <amd-external@jiveon.com>:

Community <https://community.amd.com/?et=watches.email.thread>

Re: My laptop does not use the dedicated graphics card. in Graphics

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Re: My laptop does not use the dedicated graphics card.

I hope to receive help from you as long as it is within your reach, thank

you very much.

2018-05-07 10:56 GMT-05:00 jargon <amd-external@jiveon.com>:

Community <https://community.amd.com/?et=watches.email.thread>

Re: My laptop does not use the dedicated graphics card. in Graphics

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Esteemed Contributor III

Re: My laptop does not use the dedicated graphics card.

These forums are AMD community, your peers, not AMD employees. If you see others in forums with your model having issues, all the more reason to get rid of that model while you can. Why struggle with something if you don't have to?

Anyway you can try to see if AMD can help but the only way to communicate with them is to open a support ticket, and remember they only make the chip not the laptop. Open ticket: Email Form

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