Hi all, please could I get some advice on this issue that has resisted my best attempts to resolve?
Built this new rig in December 2020 and borrowed a Sapphire RX 5700XT Pulse BE from a friend until the RX 6800 XTs were in stock. Computer ran fine with no issues.
Installed the new RX 6800 XT and returned the RX 5700 XT to my friend. Big mistake that was…
Computer crashes to black screen with no keyboard & mouse input, no sound output. The LEDs and fans continue to function. Motherboard debug light indicates a VGA problem, so it is the graphics card. Must be rebooted with a hard reset. Crashes do not seem to correlate with high intensity usage, as it crashes occasionally in 10-60 minute intervals when I am doing light web browsing. GPU Temperatures hovering around 41oC, while browsing, fans kick in above 50 oC.
EDIT 1: Seems highly likely to crash if I pause Netflix for more than a minute or two and the computer enters an idle state.
Solved! Go to Solution.
MSI confirmed that repairs to the GPU are not possible and I am being given a refund by the retailer. So that’s this saga solved. Thanks everyone for your help along the way.
Same issue, same GPU. Been debugging for nearly a week since building this PC. Will be watching this thread for a solution (hopefully).
Similarly never experiencing crashing while under load. Only crashing while idle or light workload. Temporary solution is to play games 24/7. Fingers crossed for a software/driver fix.
Try using the high performance power plan and disable sleep/hibernation modes. Why not migrate the OS onto the NVME 1TB? Because you'd need to reinstall the games if the 840 took a dive anyway. There's a newer driver out as well, which did you try it yet? Last thing I might suspect is a defective PSU. I use the Corsair RMx series now and the RM's in prior builds. The Rmx's have a 10 year warranty now. I would say the CPU is ok because this all worked with the 5700. It could boil down to a defective card as MSI has been having a tough time with the Trio and the Merc.
14. Installed Memtest86 to check RAM and found one stick was producing 10k errors in <2mins. Suspect RAM fault could be playing a role and it was only noticeable now that RAM is theoretically the bottleneck in system performance. Removed the Error causing stick to operate the machine only on one and issue reoccurred.
15. Made warranty claims with the retailers for GPU and RAM. Will report back to see if warranty claim is confirmed as a fault and accepted.
if not then I’ll investigate PSU and power/sleep settings thanks for the tips!
I'd say you got it with the RAM alone. If you swapped slots/sticks and still got errors, it's most likely the board. But I would start with the RAM first.
Probably right about the board.
Here is a very long thread on the MSI community forums regarding the 6800XT Gaming X Trio: https://forum-en.msi.com/index.php?threads/rx6800xt-gaming-x-trio-black-screen-random-signal-loss.35...
In the meantime it appears running a single display with HDMI is more stable than DP, at least with the latest BIOS (020.001.000.049.000000).
Yep I had XMP enabled automatically and it detected and applied the correct speed. At one point I disabled xmp by resetting to default BIOS settings. Had no effect on the issue. Thanks for the suggestion!
Hopefully the MoBo is still good. Thanks for the link to the thread. Clearly a common problem without a clear solution yet. Looking forward to whatever MSI does to solve it soon!