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Journeyman III

Monitor randomly disconnects for a few seconds then reconnects (with discon/connect sound)

My system:

  • AMD Graphics Card
    • 8192MB ATI AMD Radeon R9 390 Series (Sapphire/PCPartner)
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 7 Ultimate 64-bit SP1
  • Driver version installed
    • Radeon Software 17.12.1 (Adrenalin)
  • Display Devices
    • ASUS VC239 (1920x1080@60Hz)
  • Motherboard + Bios Revision
    • MSI Z170A GAMING M7 (MS-7976) (U3E1) +  BIOS Version/Date American Megatrends Inc. 1.80, 10/21/2015
    • Intel Core i5 6600K @ 3.50GHz
  • Power Supply Unit  Make, Model & Wattage
    • Corsair CX Series CX650M 80Plus-Bronze APFC Modular Power Supply
  • RAM
    • 8GB

My issue:

  • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.

          I just noticed it recently when I'm playing Counter-Strike: Global Offensive and NBA 2K18, the display randomly disconnects for a few seconds then reconnects accompanied by the disconnect/reconnect sound. The issue seems to be randomly happening and I observed when I'm only browsing using my Browser or just playing music via Spotify, the issue is not happening.  I tried before replacing my HDMI cable, the issue gone for a few months and came back just this few days ago. Temperature seems normal 40C when browsing, ~55C when playing.

  • Details about applications/games affected (including version number)

          I often play Counter-Strike: Global Offensive and NBA 2K18

  • Graphical settings used in the application/game (resolution and 3D settings)

          I use the Global Settings for my games

               Anti-aliasing Mode: Use application settings

               Anti-aliasing Method: Multisampling

               Morphological Filtering: Off

               Anisotropic Filtering Mode: Use application settings

               Texture Filtering Quality: Performance

               Surface Format Optimization: On

               Wait for Vertical Refresh: Off, unless application specifies

               OpenGL Triple Buffering: Off

               Shade Cache: AMD optimized

               Tessellation Mode: AMD optimized

               Power Efficiency: Off

               Chill: Off

               Frame Rate Target Control: 60 FPS

1 Reply
Journeyman III

Re: Monitor randomly disconnects for a few seconds then reconnects (with discon/connect sound)

Hey, i have the same issue here. Do you have done the issue yet? .. mine, i have to sleep the computer and turn on again to get rid of the problem.

Sorry for my bad english