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spartan
Adept I

is there a way i can switch to my integrated amd vega graphics on my pc to redeem my free fully loaded game bundle on amd product verification tool?

i bought a pc with an amd rx 580 and a ryzen 5 2400g and i got 2 free games, i redeemed 1 of them which was the division and im trying to redeem my 2nd one but when i enter my code in the amd product verification tool it says a qualifying amd product was not detected in the system but the qualifying amd products are a amd rx 590, amd rx vega and amd radeon vii but i have integrated amd vega graphics in my ryzen 5 2400g but i cant plug an hdmi in it cause i have it plugged into my graphics card and the hdmi port on the motherboard is covered, is there a way i can switch to my cpu graphics on my pc instead of plugging the hdmi into the motherboard?

5 Replies
pokester
MVP

Re: is there a way i can switch to my integrated amd vega graphics on my pc to redeem my free fully loaded game bundle on amd product verification tool?

Not that I know of. I think you may have to do that. If that doesn't work pull the RX 580 out long enough to get your game.

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spartan
Adept I

Re: is there a way i can switch to my integrated amd vega graphics on my pc to redeem my free fully loaded game bundle on amd product verification tool?

Pull the graphics card out? 

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elstaci
MVP

Re: is there a way i can switch to my integrated amd vega graphics on my pc to redeem my free fully loaded game bundle on amd product verification tool?

I believe the Vega they are mentioning as a qualified AMD Product is the RX VEGA GPU Card and not the integrated Vega: Raise Your Game Fully Loaded | AMD 

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spartan
Adept I

Re: is there a way i can switch to my integrated amd vega graphics on my pc to redeem my free fully loaded game bundle on amd product verification tool?

Either way I got an AMD RX 580 and they've sent me 2 codes one was for buying the AMD (all radeonTM graphics divisions) HP pavilion and another code for buying the HP pavilion but I was only able to redeem the 2nd code for the actual computer and the only game option it gave me was the division 2. the other code is a real code that actually works it just says can't detect qualifying hardware 

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elstaci
MVP

Re: is there a way i can switch to my integrated amd vega graphics on my pc to redeem my free fully loaded game bundle on amd product verification tool?

If you have valid Game codes than open an online AMD REWARDS SUPPORT Ticket from here and explain your situation: AMD Rewards 

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