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Journeyman III

I cannot get windows 10 to use my AMD 530--only integrated/onboard is in use

Hey all,

I just got a new HP Pavilion 27" r055 all-in-one, for the life of me I cannot figure out why my AMD 530 looks as if it's not being used.

I'm using a SSD that I wiped and started fresh using the media creation tool for Win 10.

I downloaded all the updates via windows update, and then all of the driver specific updates via the HP support utility.

Device mgr etc shows the AMD card is installed and should be working properly.

The rest of my post is best expressed with screenshots I took from GPU-Z, CPU-Z, etc.

Please see attached.

My observations, which may or may not help you with spotting what's up:

It seems as if all of these sensor readings and whatnot definitely show it's installed, but there's no signs of usage. The GPU switches back and forth from 100% to 0% every other second, but it maxes out the memory usage at 1MB (compared to the intel graphics showing 500MB+)

Also, it looks like AMD CrossFire/Multi-GPU is disabled - it can't be as easy as enabling that, right? (If it is, please let me know how

I also used the Radeon Switchable Graphics Monitor, and the only thing that shows up there is the Windows App Store (wtf?)

Thanks in advance for taking a look!

2 Replies
Journeyman III

Re: I cannot get windows 10 to use my AMD 530--only integrated/onboard is in use

And here is some more info in addition to the screenshots. Please let me know if any other info is helpful, I'm happy to post it.

From Radeon settings App:

Radeon Software Version - 17.1.1
Radeon Software Edition - Crimson ReLive
Windows Version - Windows 10 (64 bit)
System Memory - 16 GB
CPU Type - Intel(R) Core(TM) i7-7700T CPU @ 2.90GHz
Radeon Settings Version - 2017.0505.1651.28515
Driver Packaging Version - 17.10.2901-170505a-314096C-HP
Provider - Advanced Micro Devices, Inc.
2D Driver Version -
Direct3D® Version -
OpenGL® Version -
OpenCL™ Version -
AMD Mantle Version -
AMD Mantle API Version - Not Available
AMD Audio Driver Version - Not Available
Vulkan™ Driver Version - 1.5.0
Vulkan™ API Version - 1.0.39
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - Radeon(TM) 530
Device ID - 6900
Vendor ID - 1002
SubSystem ID - 838B
SubSystem Vendor ID - 103C
Revision ID - C1
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x8
BIOS Version -
BIOS Part Number - 113-TIC19799-001
BIOS Date - 2017/01/23 22:57
Memory Size - 2048 MB
Memory Type - GDDR5
Memory Clock - 1125 MHz
Core Clock - 1024 MHz
Total Memory Bandwidth - 36 GByte/s
Memory Bit Rate - 4.50 Gbps
2D Driver File Path -
/REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/(long string deleted)


Display Adapters (From Cupid HWmonitor):

Display adapter 0

    ID 0x4000000
     Display name \\.\DISPLAY1
Intel(R) HD Graphics 630
     Board Manufacturer Hewlett-Packard
     Memory size 2 GB
     PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
     Vendor ID 0x8086 (0x103C)
     Model ID 0x5912 (0x838B)
     Performance Level 0
         Core clock 449.1 MHz
     Performance Level 1
         Core clock 449.1 MHz

Display adapter 1

     ID 0x2000000
     Name Radeon(TM) 530
     Board Manufacturer Hewlett-Packard
     Memory size 2 GB
     PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
     Vendor ID 0x1002 (0x103C)
     Model ID 0x6900 (0x838B)
     Performance Level 0
         Core clock 300.0 MHz
         Memory clock 150.0 MHz
    Performance Level 1
         Core clock 1024.0 MHz
         Memory clock 1125.0 MHz

Win32_VideoController AdapterRAM = 0x40000000 (1073741824)
Win32_VideoController AdapterRAM = 0x80000000 (2147483648)
Win32_VideoController DriverVersion =
Win32_VideoController DriverVersion =
Win32_VideoController DriverDate = 06/02/2017
Win32_VideoController DriverDate = 05/05/2017

Monitor 0
     Model HP All-in-One (Hewlett Packard)
     ID HWP426B
     Manufacturing Date Week 27, Year 2017
     Size 27.2 inches
     Max Resolution 2560 x 1440 @ 59 Hz
    Horizontal Freq. Range 15-50 kHz
     Vertical Freq. Range 49-62 Hz
     Max Pixel Clock 300 MHz
     Gamma Factor 2.2

Adept I

Re: I cannot get windows 10 to use my AMD 530--only integrated/onboard is in use


I have the same problem as you. Did you manage to use your Radeon 530?

My system:

Laptop System: HP 15-bw012ns

AMD Graphics Card: Dedicated AMD Radeon 530 (2GB GRDD5)* + Integrated card RADEON R7 Graphics

Operating System: Windows 10 64bit

Driver version installed: Radeon Software Adredalin V18.2.3

CPU: A12-9720P APU (Bristol-Ridge)

Motherboard + Bios Revision: 8333 28.32 + F.22

RAM: 12GB Ram (DDR4)