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Esteemed Contributor III

How to perform a clean driver installation

If you run into issues after trying to update your AMD drivers, try a 'clean install'.


To perform a 'clean install' of AMD graphics drivers:


Note: To be on the safe side, create a system restore point before doing any  of this.


1. IMPORTANT: All Windows Updates should be current, including the 'optional/suggested' updates
2. IMPORTANT: Disable all anti-virus/ad blockers/anti-malware/ anti-anything before trying to install
3. IMPORTANT: Netframework is required and must be the latest version. (from Windows Update)


Download the drivers for your computer to the desktop. Follow steps 1-5 ( http://support.amd.com/en-us/download ).
 Do not use 'auto-detect and install.


Delete existing drivers from your computer:


In computer control panel select 'uninstall a program'
FOR COMPUTERS WITH INTEL PROCESSORS:


Select AMD install manager and choose 'express uninstall all AMD software'
Including the install manager.


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FOR COMPUTERS WITH AMD PROCESSORS:


 Select AMD install manager and 'custom uninstall' the graphics drivers and CCC only.


Reboot into 'safe mode'
In safe mode run  DDU uninstaller


Reboot


Install the new driver suite.


Reboot


 


NOTE! Certain laptop configurations are not compatible with AMD's Mobility Catalyst™ Driver. 
 AMD provides graphics drivers for most laptop brands and models for the Mobility Radeon™ HD series of graphics cards.
LAPTOPS FROM SONY, TOSHIBA, and PANASONIC will not accept generic drivers. Get drivers from manufacturers support site.



 Laptops with 'switchable' Intel and AMD graphics must update the Intel drivers to the latest version (from Intel support) before updating the AMD drivers.



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