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Adept I

HDMI no sound on RX 570 with Motherboard B450 Gaming Pro Carbon AC

Hello guys i have one issue i can not have Sound From my GPU Asrock Phantom Gaming D Radeon RX 570 with HDMI cable just Image, i have all updated, all installed very well but sound nothing.

Windows 10 Home Basic 64 Bits 1909 SO:18363.815
Motherboard: MSI B450 Gaming Pro Carbon AC: Bios E7B85AMS.1B0 from 2019-11-13
CPU: AMD Ryzen 3 3200G with Radeon Veja Graphics 3.60GHz 

RAM: just one module of 16GB

one SSD with 500GB and one HDD 2.5" with 500GB

all the stuff is updated, but i dont have any sound From my HDMI on my TV, i try 4 HDMI cables, 3 diferente TV and nothing about sound only Image, anyone know how i fix it? because im crazy, I do today clean install again for all stuf since motherboard BIOS " i try all of them" install all stuff from motherboard on MSI website, all from AMD, from GPU and nothing.

1 Reply

Re: HDMI no sound on RX 570 with Motherboard B450 Gaming Pro Carbon AC

This is a known issue with old firmware and polaris cards. New firmware was released by AMD last week and it is trickling into new UEFI/Bios updates. Talk to MSi support. If they don't have the new firmware listed they can probably send you the new beta with the fix. Others have reported MSi has done this for them.