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mrssykes
Journeyman III

Graphic failure Radeon RX Vega 64 Nitro+

Hi all,

i have a problem with my Radeon RX Vega 64 Nitro+

When i play games like GTA V or ARK my motitors are turning black and they lose the connection. After a few seconds I get my screens return back and i see everything again but:
The game crashes and everything else is going crazy like in the attached video.

When I check out the reliability monitoring (i dont know if this is the correct word for the english Windows Version) I see that my windows said I had a critical hardware failure:

Beschreibung
Aufgrund eines Hardwareproblems ist Windows nicht mehr voll funktionsfähig.

Problemsignatur
Problemereignisame:    LiveKernelEvent
Code:    141
Parameter 1:    ffff85859b456010
Parameter 2:    fffff80cfaecfea8
Parameter 3:    0
Parameter 4:    6fc
Betriebssystemversion:    10_0_17134
Service Pack:    0_0
Produkt:    256_1
Betriebsystemversion:    10.0.17134.2.0.0.256.48
Gebietsschema-ID:    1031

I dont know if my grephic card is maybe defective that I need to get a refund.

My specs:
CPU: AMD Ryzen 7 1700 8x 3.00GHz
GPU: 8GB Sapphire Radeon RX Vega 64 Nitro+ Aktiv
Mainboard: Asus Prime B350-Plus AMD B350
RAM: 16GB G.Skill RipJaws V schwarz DDR4-3200
Power: 700 Watt be quiet! Pure Power 10 CM Modular 80+ Silver

I bought a second kit RAM but need to install it - then I'll have 32 GB.

Thanks in advance,

Sandra aka MrsSykes

2 Replies
mange
Journeyman III

Re: Graphic failure Radeon RX Vega 64 Nitro+

Hi mrssykes, what you are describing in the game crash sounds very similar to my problem, game freezes for a few seconds, then monitors turn black for a few seconds, then monitors turns on again but game has crashed.

I have not seen the artifacts shown in the video though.

However, the fix for me, and this sounds extremely weird, is a computer restart. Just go to the windows menu and press restart.

Do not press shutdown and then start the computer again, that does not fix it for me.

So what I have to do every time I start my computer the first time on a day is a restart, because if I don't I will crash later.

Give it a try and see if it helps.

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mrssykes
Journeyman III

Re: Graphic failure Radeon RX Vega 64 Nitro+

Hi mange,

but this happens so many times and a restart didn't fixed it.
And everytime the Radeon Watt Manager crashes too.

I want the problem to be gone and a restart didn't fixed it.


cheers

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