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skislaya
Adept I

GPU Crash Black Screen Fans Max Audio Plays - Vega 64

I built a PC over the summer using all new parts and have been having the issue described above since pretty much the start, I have tried a few things/ just put up with it but it hasn't helped. There isn't a regular time this happens and isn't limited to a single use, happens in CPU intensive games, GPU intensive and even whilst running crypto mining software. Another potential useful detail is the power led indicators on the GPU all turn off when this happens. Very rarely I may get a blue screen with the thread stuck in device driver error message if that gives any indication of the issue.

My specs are:

Ryzen 5 3600 - Stock cooler

MSI Vega 64 Air Boost

Corsair Vengeance LPX 2x8GB 3000MHz C15 RAM

Intel 660p 1TB NVMe SSD - Boot Drive

MSI B450 Gaming Plus

Corsair CX750M 750W Bronze PSU - Grey label version

Windows 10

Some of the things I have tried to try fix/ find the cause are (in no particular order, just trying to remember them all):

Update/roll back graphics drivers including using DDU and safe mode for this

Increase/decrease power limit of the GPU using wattman and afterburner

Update windows

Update/roll back BIOS (limited to the first BIOS that supports Ryzen 3000)

Increase/decrease RAM frequency/timings

Ran memtest86 multiple times with no errors

Ran prime95 for multiple hours with no issues

Moved GPU to different PCIe slot

Checked temperatures during use and nothing abnormal

Took side panel off and turned a fan on to cool parts more just in case

Used sfc and dism commands to check windows files (at first there were corruptions but now it comes up clean and issue persists)

Used windows install media to repair instillation

Checked PSU voltages using BIOS/HWiNFO64 and all seem within reason

Checked event viewer for any details with the only issue being the one related to windows not shutting down properly due to having to hold the power button to turn it off

Tried daisy chain and separate power cables to GPU

Inspected parts for physical damage

Cleaned dust on parts

Ensured parts seated correctly

The performance is as expected outside of this issue, there is no physical warning of this crash and due to some of the things listed above, I don't think it is a hardware issue but can't rule it out. I don't have any spare hardware to try out and I need the GPU to get a display output so it has to stay in the system. I would prefer to avoid getting replacement parts due to being at university and needing my computer but if push comes to shove it is possible as a last resort.

I hope that gives a good overview of my issue and any and all help would be appreciated. If any additional tests can be done or more information needed just let me know and I will see what I can do.

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10 Replies
skislaya
Adept I

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

Quick update if anyone actually cares about it:

Completely fresh installing Windows 10 and running games results in the exact same issues previously mentioned.

Literally anything is useful at this point. Please help.

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mm4
Adept I

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

I had the exact same problem. Updating bios fixed this for me, for all games. (and maybe adrenaline update did some work aswell)

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mm4
Adept I

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

i haven an intel prozessor though, that may make a difference with the said compability

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skislaya
Adept I

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

Both oldest and newest Ryzen 3000 compatible BIOS updates have the same issue for me , so far the closest I have been to a solution is using the professional drivers. They do lack some features of the newest adrenaline drivers however. I am also not sure about how performance is affected.  I am currently testing them but so far, they seem at least 'more' stable.

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mm4
Adept I

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

does it fix the rendering problem though?

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skislaya
Adept I

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

In CoD MW the professional drivers actually seem to make it worse but in literally every other game/computing load, they seem more stable. My bet is it is infinity ward's issue.

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mstfbsrn980
Grandmaster

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

Did you go to WattMan and try to reduce GPU core frequency levels by 100 Mhz (or 50 Mhz) after reset the WattMan settings?
Is the system stable for the OCCT PSU test?
Did you try to close the Radeon software running in the background and increase the chances of the system to remain stable?

I used AMD GPU with a very similar PSU and lowering the GPU core frequency solved my similar problems. You may be having a problem with PSU quality like me.

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skislaya
Adept I

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

I ran the OCCT PSU test and everything appears to be stable with no errors. 

My suspicions are that it may be a driver issue, or the card is faulty. I would rather avoid down clocking the card as that is not what I paid for and I still have warranty on it but I do need my computer and I don't have another graphics card available as of now. So far the Radeon™ Pro Software for Enterprise drivers seem to be working better but I will try reducing clock speeds if these start messing up too. Blue screens with THREAD_STUCK_IN_DEVICE_DRIVER make me think it is not a PSU issue but at the same time it doesn't always blue screen.

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mstfbsrn980
Grandmaster

Re: GPU Crash Black Screen Fans Max Audio Plays - Vega 64

If the PSU test with OCCT is successful, you do not have a hardware problem. I think you think wrong. It may sound silly to you, but you won't lose anything by trying that... Reduce maximum core clock speeds by 100-200Mhz for both CPU and GPU. I think this is the best solution to reduce stabilization problems. It is also worth trying the system with a good PSU. How old is your current PSU?

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