Graphics

[steven1909]

Hi, I bought a brand new video card Gigabyte Radeon RX 6750 XT OC from the first day I use this video card, I'm having an issue each time I try to do a videocall, it doesn't matter the software I use (Whatsapp, Google Meets, Zoom, etc..)  and sometimes when I'm watching stories on Instagram using the web browser, JUST IN THOSE CASE, I'm getting a black screen, when I'm playing everything works PERFECT, no problem, no video lag, highest FPS as much the video card supports, I just get this black screen when I'm using my pc to have a meeting or video calling or using Instagram and I have to do a force shutdown to restart the PC and get this work back again... and sometimes after I restarted the pc I got this error on the Adrenalin Software: Default Radeon WattMan Settings Have Been Restored

I tried EVERYTHING I read on the internet, tried to update the drivers, I tried to change the Display Port cable for a new one with the same version of DP the video card says and I did the same with the HDMI cable... I disabled the hardware acceleration on Google Chrome, Zoom and Whatsapp and still happen, I disabled the Freesync option on my monitor and still happen, I updated the bios version on my motherboard, I tried installing old versions driver and the latest version AND STILL HAPPEN

DONT KNOW WHAT TO DO

My PC Build is:
Intel i9 12th 12900KF
32 GB RAM 3200hz
Motherboard Gigabyte Aorus Master z690
PSU: VGA G5 850W Super Nova - Gold
Monitor: Gigabyte M27Q (170hz) 

PD: (I used to have a AMD RX 5700 and that never happened to me till the day I change it) 

[Adipiz99]

Same problem here with an ASUS Rog Strix RX 6750 XT OC.

I tried the same solutions you mentioned above, but the problem persists.

Build:
AMD Ryzen 5800 XT
32 GB RAM 3600MHz

ASUS Rog Strix RX 6750 XT OC

ASUS Rog Strix X570-E Gaming Wi-Fi II

Seasonic FOCUS 850W 80+ Gold

Monitor: Samsung Odyssey G4 (240 hz) and HP27x (144 hz), both FreeSync Premium enabled

I had a RX 5600 and nothing similar happened to me

[steven1909 · Accepted solution]

Hi bro, I did a drivers update recently and I think it solved my problem, have 4 four days in raw without any blackscreen even though I'm using two 27inc QHD monitors and having meetings all day sharing my screen, no problems 'till then, I installed the 23.2.2 version. FOR NOW, it's working for me perfectly, told ya, there wasn't a day without almost 3 times blackscreen and I'm having 4 days without any problems doing all things I mentioned in this post 

Hope that works for you too man...

[Adipiz99]

Hi bro, 

thanks for the answer. I confirm that drivers update solved the problem