cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

sherif5
Journeyman III

Ghost monitor with Rx 480

Hello,

I've a problem in the last few weeks is that windows detects a second monitor named Generic non-pnp monitor. It had it from long time but I selected my real display as the main one and I had no issue with it, but in the last 2 weeks it sometimes keeps detecting that I installing and removing it continuously and make that sound you hear when you plug and unplug a usb device and it also cause a little freeze to my pc and stuttering.I've tried to install a fresh windows and to uninstall my GPU driver completely and installing the newest one and then go back to 19.9.2 driver, I also tied another display, cable and HDMI port of the GPU but nothing changed and hope you can help me.

my PC specifications:

CPU:AMD Ryzen 5 1600AF stock

MOTHERBOARD: ASROCK B450M-Steal legend

GPU 1: ASUS ROG Strix RX 480 8gb stock

RAM: XPG Gammix D10 8gb 3200 DDR4

PSU: seasonic s12ii 520w 80+ bronze

0 Likes
14 Replies
mstfbsrn980
Grandmaster

Re: Ghost monitor with Rx 480

https://www.amd.com/en/support/kb/faq/gpu-601 

Try this and installing the latest version AMD driver. Every time when you start your computer, your system may be trying to change the display driver.

0 Likes
sherif5
Journeyman III

Re: Ghost monitor with Rx 480

I tried your method and I tried display driver uninstaller before and the same problem always there.
before installing the driver everything is fine, just after installing it that ghost monitor pops up.

I'm using the latest driver right now

0 Likes
mstfbsrn980
Grandmaster

Re: Ghost monitor with Rx 480

+ Download DDU and run it.
+ Disable Windows driver update and enable safe mode (removing vulkan and monitors driver) in the settings of the DDU, and re-run the program again.

+ Uninstall old drivers using safe mode by choosing DDU option.

+ Delete C:\AMD and C:\Windows\SoftwareDistribution\Download folders.

+ And install the latest display driver.

If you are seeing the nonexistent monitor again despite all these attempts, you can try reinstalling Windows with an USB stick.

0 Likes
sherif5
Journeyman III

Re: Ghost monitor with Rx 480

I did exactly as you said and still the same problem
I had this problem with my previous windows then I downloaded a new windows 10 iso from windows creation tool and installed it so this is a fresh one. any other ideas?
and thank you for your help

0 Likes
mstfbsrn980
Grandmaster

Re: Ghost monitor with Rx 480

Do not install chipset driver. Just try a clean Win10 installation and display driver installation. I don't know why the problem is happening. Maybe the chipset driver...

0 Likes
sherif5
Journeyman III

Re: Ghost monitor with Rx 480

I didn't install a chipset driver. I don't have one in the first place

0 Likes
elstaci
MVP

Re: Ghost monitor with Rx 480

From Dell Support on how to eliminate a Phantom Monitor:

0 Likes
sherif5
Journeyman III

Re: Ghost monitor with Rx 480

I already tried all of that but it keeps installing itself again and again.

0 Likes
nitrofuel
Journeyman III

Re: Ghost monitor with Rx 480

Hi, I'm having the same issue, if yours is solved please respond.

0 Likes