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Womble1797
Journeyman III

Fried or resetable?

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Hi,

Connected a WX5100 via a 5v powered dual riser  as was adding additional m.2 only now i after installing the gpu into the mobo the fans spin but no display signal is found.    A couple of days ago it displayed with like a matrix slight overlay though would for windows to reboot after 20 secs in a loop.  But now nothing but spinning fans.

 

Any suggestions please?

 

Many thanks

 

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fsadough
Moderator
Moderator

Re: Fried or resetable?

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It doesn't matter where you bought the card from. As long as you still have a valid warranty on it, you can RMA it with AMD online.

https://www.amd.com/en/support/kb/warranty-information/workstation-graphics-step2b

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elstaci
MVP

Re: Fried or resetable?

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You are going to need to give a lot more information on your computer setup including Windows version and AMD driver version installed.

But maybe @fsadough  AMD moderator expert on Professional GPU Cards can be of assistance.

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Womble1797
Journeyman III

Re: Fried or resetable?

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Hi,

Windiws 10 amd Pro softwareQ.3.

Blank screne when i use that card but fans spin.  Am using anpther card in the pcie 16 so the slot is okay.

But it's a hardware issue.  Is there a way of resetting the bios?

Thanks

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elstaci
MVP

Re: Fried or resetable?

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Need to wait for @fsadough to answer. Generally he answers during the weekdays.

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fsadough
Moderator
Moderator

Re: Fried or resetable?

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RMA the board

Womble1797
Journeyman III

Re: Fried or resetable?

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Thanks,

 

Though having aquired via aliexpress the process seems to long and problematic with shipping. covid, and translation.

So i have a PCB guy nearer that'll take a look.

Should any components be required can you suggest how i might order them?

 

 

.

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fsadough
Moderator
Moderator

Re: Fried or resetable?

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It doesn't matter where you bought the card from. As long as you still have a valid warranty on it, you can RMA it with AMD online.

https://www.amd.com/en/support/kb/warranty-information/workstation-graphics-step2b

Womble1797
Journeyman III

Re: Fried or resetable?

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Thankl you... i missunderstood before... All good now.

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