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andreysolo
Adept I

Frequent driver crashes, BSODs, black screens on the RX560

Hello. I bought a RX560 about 1,5 years ago and from the start met driver crashes, without any dependence of the usage of card - she can crash on the youtube or not very "heavy" games from 2008-2010 years as Mount and Bladeю Also I notice freezes of the image, on the youtube or when I watch video at the Itunes player
My current configuration:

PSU: Zalman AC600 600W

Motherboard: Foxconn P55MX

CPU: Intel i5-650 3,2 Ghz

RAM: Patriot Signature Line 2x4 GB 1333Mhz

GPU MSI RX560 AERO ITX

I used Furmark and MSI Afterburner/HWinfo earlier. Inb the furmark test GPU temperature wasn't above 63 deg C, HW Info says that GPU memory temperature wasn't above 50-55 deg С
But using graphs on the HW Info I see, that amperage on the card's core jumps to around 15-18 A and for some cases even to 29-36 A
Can this be mini - short circuit from my old PSU or another problem from this "direction"?

Memory Usage in moment of crash 

Jumps of Amperage 

 

 

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19 Replies
FileNotFound__
Adept II

Re: Frequent driver crashes/BSODs/black screens on the RX560

So the high amperege isn't a problem, the core uses about 1.2v, using the formula P=UxI you get about 34.9W power consuption at 29A.

So the random crashes and BOSDs pull more towards a fulty harddrive.

Are there any arteffects or something that makes you suspitious of your graphics card other than the high amperege.

andreysolo
Adept I

Re: Frequent driver crashes/BSODs/black screens on the RX560

Hmm, artefacts are not very frequent with this issue, for 1,5 years I see them around 4-5 times. Almost always crash looks like blackscreen with attempts to restore drivers (fast change of the image on display, freezes of the image)
Also in few cases of crash while I'm playing in the Mass Effect 2, I heard soud like "drrr" i. e. my fan propeller is rattling, chattering. But, maybe, can this be a HDD trouble?
Also while I listen music or watch video I hear crackling in my headphones, but I don't sure that this is consequence of this problem and not of bad organisation to my forward panel and 3,5 mm jacks
About HDD.. Yes, I also think about this, because start to see at the process monitpr. that disk almost always has a 100% of active time and actively uses pagefile.sys, but I think, that doubling of RAM can help, but I also has these problems
Also my PC begins not to go out from the sleeping mode correctly - dispaly's backlight is there, but no image.

I attach the CrystalDisk info about my disk, can you say, is this all right there?
Also I use chkdsk from Windows some times - it doesn't find any mistakes

CrystalDisk info 

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FileNotFound__
Adept II

Re: Facing same issue with same card /black screens on the RX560

The arteffect you sent looks like a GPU issue, and GPU fan rattling defenetly means it isn't getting propper cooling. But before going straight for the gpu, maybe you should do a clean driver instalation.

After that you should install GPU-Z from techpowerup to check how hot the gpu is getting and the behaviour of the gpu when the problem occurs.

To test the harddrive I would reccomend you use HDD sentinel trial, it will straight up tell you the condition of the drive and amount of bad/unreadabale sectors.

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andreysolo
Adept I

Re: Facing same issue with same card /black screens on the RX560

Sorry, but another user sent you a screen of artiffects, this isn't my situation. I use GPU-Z and MSI Afterburner, their graphs says that temperature of GPU at the calm state (without active usage) is about 28-30 deg C, for the usage - not above 60 deg.
Behavior on the issue... I can show you a screen from Afterburner graph which I managed to take after crash:

I see there a) big peak of thetemperature with strange indicator as 511 (!) deg С (this is a mistake, I think), and b) fast falling of VRAM memory usage to 0 MB or around thisGraph of MSI Afterburner, downing of  the usage of memory, peak of temperature of gpuGraph of MSI Afterburner, downing of the usage of memory, peak of temperature of gpu

Sorry for russian interface, I hope, that graph will be clear without translation

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FileNotFound__
Adept II

Re: Facing same issue with same card /black screens on the RX560

Seems normal, exept the spike but that spike might actually be your problem. The spike might be caused by the communication issue, try to lightly shake your system while it is running if that triggers the fault, you got a bad connection somewhere.

This is a legit method that we use sometimes when we have an intermittent problem btw.

Also try installing the mentioned HDD sentinel to see your harddrive stasus.

I should have asked this before, but is there a specific action that triggers the fault or is it just completely random?

andreysolo
Adept I

Re: Facing same issue with same card /black screens on the RX560

"Shake a system" - do you mean physically shake a system unit?
About Sentinel - trial version says, that my HDD - both internal and external - are "excellent", their health this program ocunts as 99-100% (I make a screen)

HDD Sentinel situationHDD Sentinel situation
About specific action... I can't say, that this is something specific as cause of the crash.
From one hand by experimental way I recognised some games, which frequently stay me in front of this issue: Mass Effect 2, Mount and Blade and her mods, Battle Brothers, Halo: Anniversary Edition (with old graphic). So, you can see, that diapason of "heaviness" for these games is wide - from old AAA projects to the not very demanding indi- or semi-indi projects, which demand as max graphic card even weaker than RX560.
And from the other hand I don't have these issues on the other "heavy" projects like Assasin's Creed Revelations. Yes, this is not the very good example, but I think, that this is something equivalent to the ME2 and far more heavier than Mount and Blade or Battle Brothers or other indi-games.
(Also about gaming situation... I see the problem with loading of texture at the Witcher 2 Assasin of Kings - they are not load or load very slowly, but this crash doesn't occur).
I can't understand rightly situations, which lead to these crashes, but I notice that frequently this occurs when I click by mouse, even when I exiting from the game
Now I also see these crushes when I watch m4v file- frequentlier when I use Itunes, rarelier - when I use Media Player Classic
From time to time this occurs while I watching youtube videos at 720p. also I have microfreezes of the image on youtube, especially when I jumps to Youtube from othe browser's tab

P. S. Also about graphs from my firts message - all in all it seems strange for me, that amperage of Core has a spike from 0-3 A to 15 A...

FileNotFound__
Adept II

Re: Facing same issue with same card /black screens on the RX560

Yes, i meant lightly shake an entire system, just enough to indicate if there are any  bad/dirty connections but not hard enough to cause damage.

Nice that your harddrive is in good shape, but that means we are still far from the issue.

So, the computer crashes on all games no matter the intensity? The fact that your system crashes  while video playback, does indicate there has to be video decoding type of load to trigger the crash. Does your system crash while just idling on the desktop?

About the current spikes, I doubt thats a problem. Every spike in GPU utilisation will cause a spike in current draw, as far as I know thats a completely normal behaviour.

So the next step you should do is the "earthquake test" or at least that is what I call violently shaking someones system, and if that doesn't trigger any issues, next step would be A clean driver install. You do that by installing DDU (amd version), booting into safe mode, running the app and resseting the system. Then you just install newest amd software from amd's website and you should be good to go. Booting into safe mode is necesary as in safe mode, the computer doesn't start any drivers so you can easily delete them without the computer fighting you.

andreysolo
Adept I

Re: Facing same issue with same card /black screens on the RX560

Ok, I'll try to run the probleming game and shake my system
About drivers...
I should say that I early had AMD HD 5670, which I bought in 2010 (while I managed system), but at 2020 she was "died" with similar sympthomatic (black screens, crash of drivers). While I waited my RX560, I used as "erzatz" Nvidia GT 1030.. And for first time I make driver installation for AMD without deleting Nvidia driver... But when crashes began, I make some "clean uninstall" both by Display Driver Uninstall and AMD Cleanup Utility, tried to install different versions of drivers, but problem remains

And for Sentinel and HDD... Mm, It seems for me that there is a mistake at the Sentinel account about my system, because my HDD is about 10-11 years old, and I used it... a bit hard

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FileNotFound__
Adept II

Re: Facing same issue with same card /black screens on the RX560

Harddrive life time is purely based on luck, I repaired a lot of computers I have harddrives ranging from 19 years old that work great and have no signs of stopping, but I lso have some brand new drives that just fail, doesn't matter if you are using it a lot or if it is just running as your secoundary drive full of screenshoots you will never open again. But when a drive starts to fail, it is gone. 

Based on the driver history you said, I got a feeling that your computer is just full of remains of old drivers and that might be causing a problem  what I recomend you to do is:  

1. go to this site https://www.guru3d.com/files-details/display-driver-uninstaller-download.html and install ddu

2. Go to amd support https://www.amd.com/en/support and choose your specific GPU driver and download the installer, do not run it.

3. Disconnect your computer from the internet and boot into safe mode

4. run DDU for both nvidia and amd, even intel if there is an option and make it delete EVERYTHING exept things that say at your own risk

5.restart your computer (ethernet still disconnected) so windows doesn't try toinstall basic ones

6. run driver installer (offline) and let it reset the system

7. If the instalation is succesfull, connect to the ethernet and you are set.

8. If the problem is still there, eather you need to reinstall windows or yor GPU is cooked.