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umdogan
Journeyman III

Freeze/Hangs Sapphire Pulse RX 5600 XT on Asus ROG Z490-I

Hi. I've recently built a new Z490 system but unfortunately it randomly freezes and hangs every 1-2 hours and it's practically unusable right now. Suddenly, first window/application stops answering and after 1-2 seconds mouse doesn't move either. Whole system locks down and it stays like that untill I force to shutdown with power button.

At first I thought it could be memory related but after 8 hours of memtest figured that it's not. So opened the MEMORY.DMP file with WinDbg gave me VIDEO_TDR_FAILURE (116). Also, same freezes/hangs happens on hackintosh.

I can provide any other info if needed. Hope someone can help.

My system:

Motherboard: Asus Rog Strix Z490-I
Processor: Intel i7-10700k
Graphics: Sapphire Pulse RX 5600 XT
Memory: G.Skill 2x8 GB 3600C16
PSU: Silverstone SST-SX650-G 650W

Software:

Software Version - 2020.0525.1419.25779
Driver Version - 20.10.17.01-200525a-355166E-RadeonSoftwareAdrenalin2020
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01443
OpenGL® Version - 26.20.11000.13596
AMD Audio Driver Version - 10.0.1.12
Vulkan™ Driver Version - 2.0.137
Vulkan™ API Version - 1.2.133
Windows Version - Windows 10 (64 bit)

Graphics:

GPU - AMD Radeon RX 5600 XT - Primary/Discrete
VRAM - 6128 MB - GDDR6 1750 MHz
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon RX 5600 XT
Device ID - 731F
Vendor ID - 1002
SubSystem ID - E411
SubSystem Vendor ID - 1DA2
Revision ID - CA
Bus Type - PCI Express 4.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version - 017.001.000.049
BIOS Part Number - 113-5E4111U-X4G
BIOS Date - 2020/02/25 01:45
Usable Memory Size - 6128 MB
Memory Type - GDDR6
Memory Clock - 1750 MHz
Core Clock - 1615 MHz
Total Memory Bandwidth - 336 GByte/s
Memory Bit Rate - 14.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe301779e3050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8035b08bc30, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 2

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-B0RL3J9

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 35

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 64

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  116

BUGCHECK_P1: ffffe301779e3050

BUGCHECK_P2: fffff8035b08bc30

BUGCHECK_P3: ffffffffc0000001

BUGCHECK_P4: 3

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

PROCESS_NAME:  System

STACK_TEXT:  
ffffa48b`d53d78f8 fffff803`558f158e : 00000000`00000116 ffffe301`779e3050 fffff803`5b08bc30 ffffffff`c0000001 : nt!KeBugCheckEx
ffffa48b`d53d7900 fffff803`5589985b : fffff803`5b08bc30 ffffe301`744d5000 ffffe301`744d50f0 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffa48b`d53d7940 fffff803`5589a62e : ffffe301`00000101 00000000`00002000 ffffe301`744d5000 00000000`01000000 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
ffffa48b`d53d7990 fffff803`558f0cb5 : 00000000`00000100 ffffe301`744d5a50 00000000`00000000 00000000`00000300 : dxgkrnl!DXGADAPTER::Reset+0x28e
ffffa48b`d53d7a10 fffff803`558f0e27 : fffff803`41124440 00000000`00000000 00000000`00000000 00000000`00000300 : dxgkrnl!TdrResetFromTimeout+0x15
ffffa48b`d53d7a40 fffff803`40633f25 : ffffe301`7750d040 fffff803`558f0e00 ffffe301`66accca0 ffffe301`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffffa48b`d53d7a70 fffff803`40746715 : ffffe301`7750d040 00000000`00000080 ffffe301`66a95040 000fa4ef`b59bbfff : nt!ExpWorkerThread+0x105
ffffa48b`d53d7b10 fffff803`407e5078 : ffffd281`f5840180 ffffe301`7750d040 fffff803`407466c0 00024887`0f18f883 : nt!PspSystemThreadStartup+0x55
ffffa48b`d53d7b60 00000000`00000000 : ffffa48b`d53d8000 ffffa48b`d53d1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  amdkmdag+abc30

MODULE_NAME: amdkmdag

IMAGE_NAME:  amdkmdag.sys

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_amdkmdag.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {1c94a7e8-453f-c7b9-1484-0a0454a0ee36}

Followup:     MachineOwner
---------

4 Replies
bardh
Journeyman III

Re: Freeze/Hangs Sapphire Pulse RX 5600 XT on Asus ROG Z490-I

Hello,
same problem here:

ASUS Z490 Formula

Intel 10700K

MSI Gaming X RX 5700

VIDEO_TDR_FAILURE (116)

Tested the two available drivers from AMD, same result.

If I delete the AMD grapic drivers, no bluescreen.


I have also a X570 Board with Ryzen 3600, no problem with that system (same PSU, same RAM, same SSD).

0 Likes
rvm_10
Adept I

Re: Freeze/Hangs Sapphire Pulse RX 5600 XT on Asus ROG Z490-I

I have same issus, no driver no freezing. I have intel cpu. 

0 Likes
lsetten
Journeyman III

Re: Freeze/Hangs Sapphire Pulse RX 5600 XT on Asus ROG Z490-I

I have the same issue. The identical MEMRY.DMP text you posted. It has only crashed while playing Civ6. DX11 or DX12, doesn't matter. Seems to be doing it more with the latest Civ6 update, but it doesn't happen consistently enough for me to recreate the issue on purpose. Sometimes the game with just hang, and I have to force quit, sometimes it will crash straight to desktop(no warnings), sometimes in will crash to blank screen and PC will restart.(basically BSOD). Using the latest AMD driver, everything default.

5600 XT, X570, Ryzen 3700x

0 Likes
ninhxuanluu
Journeyman III

Re: Freeze/Hangs Sapphire Pulse RX 5600 XT on Asus ROG Z490-I

I have a same problem:

  • Motherboard: Asus ROG STRIX Z490-I
  • CPU: Intel® Core™ i7-10700K
  • GPU: Sapphire Pulse Radeon RX 5600 XT 6GB DDR6
  • RAM: Corsair DOMINATOR® PLATINUM RGB 32GB (2 x 16GB) DDR4 DRAM 3200MHz C16 CMT32GX4M2C3200C16
  • SSD: Samsung 970 EVO Plus PCIe NVMe V-NAND M.2 2280 500GB

Both of Windows OS and Hackintosh MacOS 10.15.6

0 Likes