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Experiencing System/GPU/DX Crashes RX 580 Win 10

Hi Everyone, first, English is not my native language, so you may encounter some grammatical errors.

Let's start.

As a long AMD user, and after a long wait for the new CPU's, i got really excited and build a new AMD based system. (just for curiosity, i had a Phenom II X4 965 and a HD 7850).

But the excitement stopped as soon as i tried to play some games.

Now, i want to clarify that i am into computers since i was a teenager, and i never had to write on forums before.

The problem is that every game i try to play, crash within some minutes:

- Hellblade kept crashing every 2 minutes until i downclocked from 1411mhz to 1257mhz (this isn't the way to make things work).

- Fifa 18 crash almost instantly giving me a dx error.

- PUBG simply gives me black screens, forcing me to reboot the pc via the reset button.

The first time i ran into these issue i was running a fresh genuine build 1703 of windows with the latest 17.10.2 crimson driver (wattman never enabled).

So, i tried every solution i found on the web like i always do:

- I tried to use DDU in safe mode.

- tried to Install older version of Crimson drivers.

- Updated Windows to 1709 fall update

- Ran some integrity checks in the windows console.

- tried to uninstall and reinstall 3 different version of crimson drivers with the new 1709 windows update on.

- Disabled Xbox DVR and Windows Game mode.

- tried to install only essential driver with no control center.

- tried to set +50% power on wattman.

- tried to use AMD driver uninstaller in combination with DDU.

- tried to install AMD chipset driver.

and I'm getting the same errors over and over, it seems like i'm doing nothing.

So, I'm seeing that AMD did not really give a real solution to this problem that is spreading on various forums for almost a year.

And I'm getting really upset, i got my new system a week ago, and i didn't have the time to play decently for more than an hour.

It has just been a week of tries and troubleshooting.

My system spec right now:

Sapphire Nitro+ RX 580 4GB

  • Desktop System
    • Windows 10 64bit FCU
    • Driver version installed
    • 17.7.1
  • Display Devices
    • Dell UP2516D 1440p 60hz DisplayPort
  • Motherboard + Bios Revision
    • MSI Mortar Arctic B350M with the latest BIOS.
  • CPU
    • Ryzen 3 1200
    • Power Supply Unit  Make, Model & Wattage
      • Cooler Master 520W bronze modular.
  • RAM
    • Kingston Hyperx Predator 3000mhz CL16 8GB (2x4GB)

I really hope to get some help from you guys, or from AMD, as right now i am totally unable to play my favourite games.

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Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

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13 Replies
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Re: So AMD, what's the problem?

Updates:
If i add TdrLimit = 0 on the "regedit", instead of giving me a crash error, my system locks up and i have to force reboot the pc via the reset button.
I tried to clear CMOS but had no positive results.

I tried to play around with page files setting but without improvements.

Battlefield 1 added to the list of crashing games.

Now, sometimes the games crashes with the classic "app stopped working", and sometimes with an DXGI_ERROR_DEVICE_RESET, or HUNG, or REMOVED (pretty randomly).

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Re: So AMD, what's the problem?

Updates on the rig:

Now my ram are running at JEDEC settings:

2400mhz CL17

NO OC

GPU stock speeds with latest drivers 17.10.3.

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Community Manager
Community Manager

Re: Experiencing System/GPU/DX Crashes RX 580 Win 10

Based off your posts, i wonder if your issue is related to either A) A faulty PSU or B) A faulty graphics card.

Try setting the GPU Power Limit to +50% and click Apply in Wattman and see if that helps.

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Re: Experiencing System/GPU/DX Crashes RX 580 Win 10

Hi amdmatt, as i wrote on the first post, i already tried to set power limit to 50%, but it didn't nothing.

Anyway, i managed to do a clean installation of Win 10 build 1709 and now it seems to work, i got only one error from every game at the firsts minutes, but now they are gone and it seems to run ok.

But i noticed that in BF1 dx11 performance are noticeably faster and smoother, dx12 stutters a lot.

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Community Manager
Community Manager

Re: Experiencing System/GPU/DX Crashes RX 580 Win 10

Yes DX12 runs horribly for me too, use DX11 in BF1.

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Re: Experiencing System/GPU/DX Crashes RX 580 Win 10

Hi amdmatti For the first 3-4 days i was able to play almost at any games, though some bf1 features didn't work, like the single player campaign, who showed me a DX error, but then problems reappeared.

Now i got a black screen for a few seconds while i'm playing, the monitor shows "no signal", and then reappears, but the game has crashed.

I am also working on the unreal engine, and it does the same thing, i'm getting really annoyed, i had various amd computers before, and got almost 0 crash.

This rx 580 is a nightmare.

I tried to updated the drivers to the latest ones, but no improvements (maybe some more problems).

I am 99% sure that it is 1) a BIOS problem. 2) a driver problem.

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Re: Experiencing System/GPU/DX Crashes RX 580 Win 10

Now i also started to get crashes on fifa 18...

I don't know what to do.

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Community Manager
Community Manager

Re: Experiencing System/GPU/DX Crashes RX 580 Win 10

Maybe you have faulty hardware. Can you try the GPU in a different system with a different PSU?

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Re: Experiencing System/GPU/DX Crashes RX 580 Win 10

Finally i had the chance to install a rx 580 with 8gb of vram.

I reinstalled windows, drivers... aaaand... i have the same issues.

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