this error appears on start of my laptop (integrated ryzen cpu graphics + nvidia card) and as dfar as I can tell the integrated graphics are as good as disabled ; everything uses the nvidia card by default suddenly. I've downloaded all the BIOS, amd and nvidia drivers suggested on the manufacturer website and that seemed to fix it temporarily ; but now it's back and makes the laptop's battery unsustainable due to the nvidia card being permanently activated. The error reappears if I try and open the software "amd radeon settings" . Help ?
Can you post the exact Laptop model you have (Serial Number if possible) to see what GPUs you have installed?
What does Device Manager under "Display Adapters" show? Both the integrated AMD and Discrete Nvidia GPUs?
I would install your laptop's AMD APU Graphics driver to see if it fixes the problem. Even if it is out-dated.
Use the following basic method to remove and install the AMD driver:
Uninstall the current AMD Driver using DDU as per this method:
It could be due to a corrupted AMD Driver installation.
Download free program DDU (Display Driver Uninstaller). Run it in Safe mode with the internet disconnected.
You can also run it in Windows Desktop but then you would need to Reboot the computer for DDU to finish erasing all of the AMD Driver traces from your computer.
Once it finishes uninstalling the current AMD Driver in Safe mode and boots back to Windows Desktop, still with the Internet disconnected, delete the AMD Installation folder C:\AMD if it was created before.
Now install the full AMD Drive package you downloaded manually from AMD Download page. Not the express package. Run the package and if it installs correctly again delete C:\AMD folder and reconnect the internet.
This should prevent any conflict when installing the new version from the previous version.
By the way, C:\AMD is always created whenever you run the AMD Driver package
If it fixes the problem then most likely it is AMD generic laptop driver not being 100% compatible with your laptop. Even though you can try and install it again to see if the problem reoccurs.
Also check in Windows Settings to make sure both the integrated Graphics and discrete Graphics are enabled.
the laptop is HP Pavilion Gaming 15-ec0003nf. (serial : 5CD93893BJ) I tried installing the drivers suggested here :
what do you mean by APU graphics driver ? Also :
elstaci a écrit:
the full AMD Drive package you downloaded manually from AMD Download page. Not the express package.
Do you mean the express installation option that will come up (if so what am I customising in the custom install) or have I got the wrong download ? i'm downloading this ( my processor) : https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-gr...
First I would make sure you have the latest BIOS installed version F.05A.
Make sure you have the latest Version of Windows installed (1909) and fully updated via Windows Update and download that Graphics driver for 1909 version from HP: HP Pavilion Gaming - 15-ec0003nf Software and Driver Downloads | HP® Customer Support
According to HP it mentions that it provides both GPUs graphics driver. Not sure it that means it also installs the Nvidia Graphic driver for your Nvidia GPU: Driver - HP Pavilion Gaming - 15-ec0003nf | HP® Customer Support
I would also download the Nvidia GPU graphics. but I would first install the HP AMD driver first and see if everything work correctly.
These HP Graphic drivers (AMD & NVIDIA) are 100% compatible and customized to work with your specific laptop whereas AMD generic drivers will work but may not be 100% compatible with all the features of your laptop.
Install those HP GPU Drivers first just to see and make sure your laptop starts working correctly. Install both using the method I posted earlier.
I wouldn't try to install the AMD generic APU driver (Ryzen) until your laptop is working correctly first with the HP Graphic drivers.
If you laptop works correctly with the HP Graphics drivers for both AMD & Nvidia GPUs and all programs and games works correctly then I wouldn't try to update the drivers with AMD generic laptop drivers unless a game or program indicates that you need an updated Graphics driver.
it fixed it - temporarily. Previously when I installed these drivers (without DDU or safemode) the problem was fixed and appeared again a few days later seemingly randomly. The same thing might happen again, thanks for your help anyway. If the problem reoccurs I'll probably just reinstall windows and start again from a clean slate.
yep, can confirm next day problem is back on startup. AMD radeon settings ; error 87 parameter incorrect. Don't know what's going on.
Try running HP DIAGNOSTIC on your laptop to see if there are any Hardware or Software issues that it might find from here: HP Support Diagnostic Tools – Automated fix for HP Laptop Computers & Printers
You may have a defective hardware like the HDD or GPU or something else.
Does your laptop have the latest BIOS and CHIPSET installed?
Anyway if HP Diagnostic should come back with some issue(s) you will need to open a HP Support ticket to see what they say and whether your laptop is still under Warranty or not or how much it would cost to repair.
actual new data : I used ddu to uninstall my nvidia drivers and I now have a new error :
however, the amd graphics must be working again right since I have a functioning display ?
You need to install the AMD Driver package again. But use the "Custom Install" so that you can prevent this feature from being installed: AMD Problem Report Wizard.
The AMD Problem Report Wizard uses that service so if you prevent it from being enabled during installation it should get rid of that error plus by Re-installing it should install OpenCL without corruption using the DDU method in the AMD driver.