cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

Highlighted
Journeyman III
Journeyman III

Disappearing RX 560X

I just bought an Asus FX505DY, had just a few days. It has an RX 560X installed but every few minutes if the computer sits idle the GPU will up and disappear from every window I can think to find it on, including the Device Manager, Task Manager, the Radeon Setting panel, and even DxDiag.


The drivers are fully up to date. Power management and being plugged in or unplugged don't seem to matter. Any help or advice would be appreciated.

194 Replies
Highlighted
Esteemed Contributor III

Re: Disappearing RX 560X

If the laptop is still under Warranty I would suggest contact Asus Support to see if your laptop needs to be RMAed.

Sounds, in my opinion, to be a hardware issue.

There is a relatively new Laptop BIOS and Chip Set for your laptop: ASUS TUF Gaming FX505DY Driver & Tools | Laptops | ASUS USA 

If you haven't updated your BIOS to the latest it might help plus the Chip Set probably may include the Intergrated Graphics driver for your AMD Ryzen 3 3550H APU.

Highlighted
Journeyman III
Journeyman III

Re: Disappearing RX 560X

I have the same laptop model and recently started facing this issue, earlier it worked fine.

AMD has acknowledged this issue in latest radeon software edition 19.5.1

Release notes: Radeon™ Software Adrenalin 2019 Edition 19.5.1 Release Notes | AMD 

I was using version 19.4.1 before and updated the day 19.5.1 was released. My bad I didnt read the release notes. But even after clean installing to 19.4.1 this problem persists.

As your issue is over a month old this doesnt seem to be a problem with latest drivers. But somehow installing 19.5.1 has triggered this issue for me which was absent before.

I hope AMD fixes it soon.

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: Disappearing RX 560X

I never did determine what the cause was or if it has been solved. When I reached out to Asus for help, they weren't helpful in the slightest and told me I should just use what ever drivers were available from them rather than update directly from AMD or offer anything in the way of reasons it might be occurring. 

Since I'd only had it over a weekend, I ended up returning the laptop as something of a protest. 

Highlighted
Big Boss
Big Boss

Re: Disappearing RX 560X

best bet for laptops is what the machine vendor offers. many of them use customized devices for mobile use etc

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: Disappearing RX 560X

Same problem for ASUS TUF FX705DY. RX560X disappeared after using like 10-15 mins. Hence, I wasn't able to play heavy games. I had to reset window for driver reappearing again. As long as this problem persists, I'm stuck with the old driver version downloaded from Asus website and cannot update to the latest driver version. AMD or ASUS. Please fix this ASAP

0 Kudos
Highlighted
Big Boss
Big Boss

Re: Disappearing RX 560X

valnguyen wrote:

Same problem for ASUS TUF FX705DY. RX560X disappeared after using like 10-15 mins. Hence, I wasn't able to play heavy games. I had to reset window for driver reappearing again. As long as this problem persists, I'm stuck with the old driver version downloaded from Asus website and cannot update to the latest driver version. AMD or ASUS. Please fix this ASAP

Asus has an update tool so use that to handle drivers and BIOS updates

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: Disappearing RX 560X

i am also facing the same issue after the update because of which i cant play games . Tried installing the previous update but same issue 

Also i would like to mention that i faced a blue screen error naming

SYSTEM THREAD EXCEPTION NOT HANDLED 

What failed - atikmpag.sys

after the update . I request amd and asus to please fix it asap

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: Disappearing RX 560X

Just bought a ASUS TUF FX705DY W/RX560X today and I'm having the disappearing GPU issue also. It will show up on a fresh reboot but then it's gone within 5 minutes. They need to fix this asap it's ridiculous

Highlighted
Big Boss
Big Boss

Re: Disappearing RX 560X

gimyx wrote:

i am also facing the same issue after the update because of which i cant play games . Tried installing the previous update but same issue 

 

Also i would like to mention that i faced a blue screen error naming

 

SYSTEM THREAD EXCEPTION NOT HANDLED 

What failed - atikmpag.sys

 

after the update . I request amd and asus to please fix it asap

Use DDU and try the new driver fresh

0 Kudos