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skaustin
Journeyman III

dell 7775 (rx580 embedded card on 330w power supply)

I have a dell 7775 (all-in-one) which came equipped with an rx580 graphics card. While playing diablo 3, the system will randomly just crash (screen just goes to orange and then loses power) . After eliminating every usual suspect (drivers, software issues, conflicts, settings, files, etc) and even having the system sent in for repairs where they claim to have replaced the processor as a fix, the problem persists. After doing some digging I found that the system has a 330w power supply (rx580 specs suggest 500w) and now suspect a lack of adequate power may be the culprit. I am being told by the staff at dell that "the power supply issue is not applicable for the Dell Inspiron 7775. In general, the all in one system doesn't use a discreet video card. The video card is embedded on the motherboard, therefore the power supply issue should not be the case." Is there any way for me to verify this claim, that an embedded version of the video card would not have the same power requirements?

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elstaci
MVP

Re: dell 7775 (rx580 embedded card on 330w power supply)

Good question. When it comes to embedded Graphics you need to contact AMD Support via Email. They will hook you up with a Graphics embedded specialist to answer your inquiry. Send email here : Email Form

You are correct that a RX580 requires a Minimum TOTAL SYSTEM WATTAGE PSU of 550 Watts (PSU REQUIREMENTS - RealHardTechX ) if you are using a separate RX580 card on a PCIe x16 slot on your motherboard. But since the circuitry of the RX580 is built into your Motherboard, you need to ask AMD Support directly about your problem.

Went to Dell Support and found the Drivers for your Computer: There are two important Drivers that may help from 2017. I don't know if you have the latest one installed or not. Support for Inspiron 27 7775 | Drivers & downloads | Dell US ..

The BIOS Update is considered to be "OPTIONAL". It supposed to help stability of the computer. Dell Inspiron 5475/7775 AIO System BIOS. Driver Details | Dell US

Dell Inspiron 5475/7775 AIO System BIOS.

BIOS08 Dec 2017

Importance: Optional

Version: 2.12.0 ,2.12.0 Older versions

Release Date: 08 Dec 2017

File Name: Inspiron_5475_AIO_Inspiron_7775_AIO_x64_2.12.0.exe

File size: 24.32 MB

Description: This package provides the Dell System BIOS update and is supported on Dell Inspiron 5475/7775 AIO for Windows Operating Systems.

Restart required

View full driver details

AMD RX560 RX580 R7 Graphics Controller GPU

Video26 Jul 2017

Importance: Recommended

Version: 17.100.2901 ,A02 Older versions

Release Date: 04 Jul 2017

File Name: AMD-RX560-RX580-R7-Graphics-Controller-GPU_63HD1_WIN_17.100.2901_A02.EXE

File size: 608.02 MB

Description: This package provides the driver for the AMD Radeon TM RX560 RX580 R7 Graphics Controller and is supported Inspiron 5475/7775 Series running the following Windows operating systems: Windows10.

Restart required

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