cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

christosdx
Journeyman III

Constant crashes in and out of games.

Hello guys! I have had a Gigabyte Radeon R9 380 and recently I've been experiencing some issues. During games, or even being on chrome for that matter, I get an error saying "Application <insert game title here> has been blocked from accessing graphics hardware." I then realise that my Radeon settings software has crashed and have to restart it. Even then, the error persists. I've noticed this error from games like Rainbow Six Siege, to Fortnite, even Chrome isn't crash-free. I've tried reinstalling my drivers or rolling back on previous driver versions with DDU, namely 16.11 or 17.1, but no luck. Now comes the tricky part. I check the Event Viewer on my PC and find out right before any game crash error, there is the error "Display driver amdkmdap stopped responding and has successfully recovered.", with event ID 4101. I did some digging on my own, and upped the TDRdelay to 8 seconds, but no luck. I upgraded my PSU from 430 to 550 Watts, still getting crashes. Tried downvolting the card by a small amount, that makes the system kinda stable, but not entirely. Finally I decided to bump the TDRdelay to 16, and it seems mostly stable. I was curious if you guys had any solutions to this, or any other things I haven't tried, I'd love to hear from you and have this issue finally resolved.

Thank you for reading, and have a nice day!

0 Likes
16 Replies
goodplay
MVP

Re: Constant crashes in and out of games.

Also some more system specs may help someone offer further suggestions.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..
0 Likes
christosdx
Journeyman III

Re: Constant crashes in and out of games.

Yes of course, my bad. The specs are:

Computer Type: Custom made desktop

GPU: GV-R938WF2-4GD (Gigabyte R9 380)

CPU: Ryzen 3 1200

Motherboard: Asrock AB-350m

Ram: 2x4GB

HDD: Western Digital Caviar Blue 1TB

PSU: Corsair CX 550M

Driver version: currently on 18.4.1

0 Likes
elstaci
MVP

Re: Constant crashes in and out of games.

Your PSU is the minimum PSU Wattage needed to run your computer system with a R9 380 GPU card. According to this website: PSU REQUIREMENTS - RealHardTechX .https://www.gigabyte.com/us/Motherboard/GA-AB350M-Gaming-3-rev-1x#support-dl-driver-chipset

Edit: 05/24/2018 - posted wrong link. correct link posted now.

But it should still run your computer.

ASrock Motherboard has some new BIOS and AMD CHIPSET that you should update if you haven't yet. Updating these will help make your CPU and RAM Memory and AMD Drivers more compatible to the motherboard: ASRock > AB350M . If this isn't the exact model go then go to ASrock support and locate your motherboard. I imagine the CHIPSET and possibly the BIOS would be the same.

For Windows 10:

BIOS - version 4.60 - 05/10/2018

AMD AIO DRIVER - 04/25/2018

0 Likes
christosdx
Journeyman III

Re: Constant crashes in and out of games.

I'm not too damiliar with bios flashing, can you help me out a bit? Cause from what I deducted it's a very risky process

0 Likes
elstaci
MVP

Re: Constant crashes in and out of games.

In the past it was very risky to update the motherboard's BIOS. There still is risk in doing it now a days. But download and use your Motherboard's latest BIOS Update software to update the BIOS. It is fairly easy in today's modern Motherboards. The most important factor in updating the BIOS is once the BIOS starts the actual updating, IT CAN'T BE INTERRUPTED IN ANY WAYS, through a power loss or some other reason. It is best to update the BIOS thru BIOS itself using the motherboard's BIOS updating software. You can update the BIOS through Windows but it is riskier. Since you never know what program installed could cause Windows to crash or interfere with the BIOS update.

Here is the Manual for the ASrock AB350m Motherboard unless you have a different AB350 board. There are several versions. Need to make sure you have the correct Motherboard version BIOS by googling your exact MAKE AND MODEL motherboard and then going to support to see what version of BIOS they have. Here is the PDF manual which explains how to update the BIOS on your  motherboard using their own software: http://asrock.pc.cdn.bitgravity.com/Manual/AB350M.pdf​.

This is a picture from the link about updating the BIOS on the AB350m Motherboard:

0 Likes
christosdx
Journeyman III

Re: Constant crashes in and out of games.

I checked what BIOS version I have using Command Prompt and it seems like I have a really outdated version, specifically SMBIOS version P1.20. Do you know which updates I should download first, or what updates in what order?

0 Likes
elstaci
MVP

Re: Constant crashes in and out of games.

Google your EXACT MAKE & MODEL of your ASrock Motherboard if it isn't the AB350m. The AB350m has several versions of your motherboard. Once you go to ASrock Support for your exact Motherboard version, go to BIOS and see what the latest version is. It will indicate whether you need to update the current version to another version before updating to the latest version.

Download the Manual for your Motherboard and follow the instructions on how to update the BIOS or search under Youtube to visually see how to update your motherboard's BIOS.

Download a free program called SPECCY. It will tell you the BIOS Version you have installed plus the MAKE & MODEL of several of your major components like GPU and Motherboard and CPU/APU.

0 Likes
christosdx
Journeyman III

Re: Constant crashes in and out of games.

I do have the 350m. So I just flash the 3.20 and 4.60 versions in that order right?

0 Likes
elstaci
MVP

Re: Constant crashes in and out of games.

before updating your BIOS, follow these tips on how to resolve your Error first as per this link: [Solved] Application has been blocked from accessing Graphics hardware Windows 10 - Driver Easy  or this link which give better tips : Fix: Application has been blocked from accessing graphics hardware - Appuals.com .

This from AMD Support about the AMD Error: How to troubleshoot “Display driver stopped responding and has recovered”, ATIKMDAG.sys type errors and from AMD Forums : Graphics driver stopped responding and has recovered....TDR fix and here also : How to Fix “Display driver stopped responding and has recovered” Error on Windows?

Try all these troubleshooting fixes BEFORE updating your BIOS. It sounds like a software problem so far.

I

0 Likes