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Graphics Cards

lindemann2020
Journeyman III

Black screen

I bought a new PC with this configuration:


xfx raden rx 5700 DD Ultra
amd ryzen 5 3600x
16GB ddr4 3200 cl16
MSI B450 Tomahawk max
power 700w

and I have problems with every game. When I start a game, the game crashes after a few minutes or my monitors go black as in standby mode and there is nothing I can do other than restart the PC. I updated my computer and installed all drivers. I tried only one monitor. But these made no difference.
Does anyone know what the problem is?

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1 Solution
Matt_AMD
Community Manager

We have an existing thread on this issue which you can use to track status updates and provide your feedback. 

https://community.amd.com/thread/243837 

View solution in original post

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4 Replies
kino1982
Journeyman III

Good evening. I am the owner of graphics card XFX RX 5700XT RAW II. Like many owners of 5700XT video cards, I experienced problems in games such as disabling monitors, black screens, and green screens. The video card is connected to two Full HD 60 Hz monitors. I did not have black screens and disable monitors when I turned off almost all sliders in the Adrenaline 2020 driver in the Monitors tab. Here is a screenshot. Maybe this will help you avoid the problem with the black screen. In the video Card tab, I have the following sliders. Here is a screenshot.2020-02-16_171403.png2020-02-16_171823.png

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tarakan-bf3
Journeyman III

the problem is in the drivers, try to choose a standard profile in the driver settings, it helped me, but the FPS is limited to 60

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hi, try installing the older version of the chipset driver

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Matt_AMD
Community Manager

We have an existing thread on this issue which you can use to track status updates and provide your feedback. 

https://community.amd.com/thread/243837 

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