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Graphics Cards

cerealkiller
Adept I
‎08-25-2022 12:48 AM

Apex Legends crashes with the 0x887A0006 error code on RX580

Its been more than a month by now since I've got this issue. The game randomly freezes for a few seconds, crashes to desktop, shows a blackscreen for a few seconds and then I get the 0x887A0006 error code. I've used the report tool everytime I got this crash. I can't be the only one who has been experiencing this issue. I've already did my research and I saw that some other people also reported the same issue on this forum. Its already been more than a month and we already got at least 3 different driver updates in the meantime, yet still no fix -_-

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8 Replies
cerealkiller
Adept I
‎08-25-2022 12:52 AM

Also apart from this issue, sometimes if I start recording, it doesn't record and everything freezes for a few seconds, then I get the report tool screen because of the crash. When this happens, I can't record anymore unless I restart my pc. It's annoying, happens randomly, happens everyday a few times.
Such a mess.

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cerealkiller
Adept I
‎08-28-2022 09:05 AM

UPDATE : In another topic @rawintellect suggested turning off Hardware Acceleration on apps such as Discord,Chrome,Steam,Spotify etc... With their suggestion I turned it off 2 days ago and have been playing without a single crash. It seems like the game is no longer crashing with the hardware acceleration off on apps.

rawintellect
In response to cerealkiller
Miniboss
‎08-28-2022 09:35 AM

Again, you're welcome. Now if you could go bump my topic here and/or give it a like so it stays up top and the devs see it that would be awesome!

perfctly
In response to rawintellect
Elite
‎08-29-2022 10:43 PM

I have disabled everything for hardware acceleration besides steam because idk where that option is. Is it enable GPU accelerated rendering in web views in the interface tab?

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rawintellect
In response to perfctly
Miniboss
‎08-29-2022 11:15 PM

Yep. Also uncheck "Enable hardware video decoding"

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cerealkiller
In response to rawintellect
Adept I
‎08-30-2022 05:14 PM

Done. Sorry for being late a bit. Didn't check the forum since then.

perfctly
Elite
‎08-30-2022 07:00 PM

hate to say, but that does not fix the error we are dealing with on apex, sadly

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cerealkiller
In response to perfctly
Adept I
‎09-17-2022 10:57 AM

just for the record, it crashed again and it keeps crashing a lot. when it crashes, my recording is being cancelled and I can't start recording until I restart my pc. It feels "amazing" to get a crash in Fragment East when I have 8+ kills 2k dmg 9 squads left. It sometimes crashes at the most ridicilous times like I'm about to hit a PK shot to someone's head after I did a Mantle Super Jump 180 Tap Strafe to the roof. Ffff

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