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Graphics Cards

satish41
Adept I
‎02-06-2023 12:48 AM

AMD Radeon(TM) Graphic (30.0.14052.9003) does not support latest citrix workspace

In window 11. AMD Radeon(TM) Graphic (30.0.14052.9003) does not support the latest Citrix workspace, After connecting mouse is not visible in the connected device.

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8 Replies
goodplay
MVP
‎02-06-2023 01:26 AM

What is the processor model?

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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satish41
In response to goodplay
Adept I
‎02-12-2023 02:01 PM

Processor Model - AMD Ryzen 7 5700 with Radeon Graphics, 1801 Mhz, 8 Core(s), 16 Logical Processor(s)

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goodplay
In response to satish41
MVP
‎02-12-2023 09:03 PM

Update your drivers, yours is over a year old.

Your 'processor with graphics' model is a ryzen 7 5700G or GE.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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satish41
Adept I
‎02-14-2023 12:47 AM

I updated to Adrenalin 22.11.2 Recommended (AMD Radeon graphics, Driver version- 31.0.12029.10015), still having the same issue. The mouse is not visible on the Citrix system.

Window 10 I did not have the issue, this is after moving to window 11 only, the issue persists.

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goodplay
In response to satish41
MVP
‎02-14-2023 04:11 AM

Windows 11 or citrix problem, complain to them.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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alejito480
In response to goodplay
Adept II
‎02-14-2023 04:56 AM

Most likely a CITRIX problem. Try the LTSC version of Citrix Workspace, usually came w/ less issues

AMD Ryzen 5800X3D |MSI X570 Unify| PowerColor Red Devil RX6750 XT | 32GB RAM 3200 Mhz
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elstaci
MVP
‎02-14-2023 07:10 AM

Found this previous AMD Thread with the same issue with Citrix Mouse disappearing. AMD Moderator @Matt_AMD  says they are looking into it: https://community.amd.com/t5/drivers-software/invisible-mouse-pointer-citrix-workspace/td-p/548694

The last User to reply from 2 weeks ago says he found a work around to the issue. Here is his reply from the above linked thread:

Screenshot 2023-02-13 103448.png

If it doesn't work then also reply to that thread.

 

satish41
Adept I
‎02-14-2023 10:34 PM

I have degraded my AMD graphics driver version to 27.20.21003.8013, and the issue looks resolved.

Hope the system will not auto-upgrade this driver, let me know some steps which I can make to disable the auto-upgrade of the driver.