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Journeyman III

AMD Radeon RX5700XT YouTube Frezze/Crash


I have some issues with my ROG-STRIX-RX5700XT-O8G-GAMING Card. With my last AMD Radeon RX Vega 64 lc I didn't get a problem like this...

But first here are my Specs and Driver:

Windows: MS Windows 10 1909 18363.388

Motherboard: MSI MEG Z390 Ace (MS-7B12)

CPU: Intel Core i9-9900K STOCK no OC!

RAM: 4x8GB G-Skill TridentZ RGB (F4-4000C17-8GTZR) DDR4-4000 (17-17-17-37)

Storages: 2xNVMe:

1xSamsung SSD 970 EVO Plus 500GB

1xSamsung SSD 970 EVO 500GB


1xSamsung SSD 850 PRO 256GB

1x ST1000LM024 HN-M101MBB  (1 TB)

1x WDC WD6001FZWX-00A2VA0  (6 TB)

1x WDC WD6003FZBX-00K5WB0  (6 TB)

Graphic Card: ASUS ROG-STRIX-RX5700XT-O8G-GAMING Driver: 19.9.3 (Clean installation with DDU

Monitor: LG 24GM77-B (DisplayPort)  [24" TN LCD]

SoundCard: Creative SoundBlaster X AE-5

My Problems:

When I watch YouTube my PC freezes with the sound hanging and a restart after some minutes, but sometimes the AMD Driver crashes and I get a Blackscreen with my PC restarting after a few seconds.
In games it's random. Sometimes I can play hours without crashes and sometimes I get a blackscreen after 20 minutes (Ghost Recon Breakpoint).
In Borderlands 3 with DX12 I get a "LED" Light Show in Blue and Red. I know DX12 is bugged atm with long loading times,
but I didn't find any solution to my problem...
Screenshots can be found here.
dxdiag was uploaded via xml and txt too.

5 Replies

Re: AMD Radeon RX5700XT YouTube Frezze/Crash

Seems like you are on a Windows Preview version which is not supported by AMD or it drivers officially.

You will need to put in a report to Microsoft through your Preview OS.

NOTE: The issues you are having may still occur once you have an officially supported Windows OS installed. but since you have a Preview Windows installed there is no way of knowing if its due to some changes or new features in the Preview version that is causing your issues.


Re: AMD Radeon RX5700XT YouTube Frezze/Crash

I experienced the distortion of the colors of the graphics in the video you shared. I'm using RX 480 (old Polaris GPU not Navi, but no matter), and when I installed RX 580 BIOS for my GPU, GPU speed increased and this caused the problem. In short, your GPU is extremely fast with OC. I think use your consumer rights. This problem may occur if you make changes to your GPU WattMan settings. If this is the case, do not modify it with WattMan.

Follow this way...
Run Radeon Settings > Gaming > Global Settings > Global WattMan > Reset > Reboot PC
Run the game with the problem of color discoloration and play this game for about 2 hours. If discoloration continues, you should definitely use your consumer rights.

Journeyman III

Re: AMD Radeon RX5700XT YouTube Frezze/Crash

I did a lot of searching around regarding similar issues and BSODs with a 5700 and it seems like because of the new architecture, it'll be a bit before they can fully flesh out the issues. As far as a stable driver goes however, I noticed the driver with the least issues caused for me is Adrenalin 19.7.5, I'd suggest DDUing and trying this driver instead. I tried to DDU and update to 19.9.2 recommended / 19.9.3 and had issues, but coming back to this I've had the *least* amount of issues (the only issue being a very seldom Discord hang or so far only one PC freeze when tabbing out of a loading game way too much while multitasking).


Re: AMD Radeon RX5700XT YouTube Frezze/Crash

Did you experience green purple clouds appear on graphics? 

Adept III

Re: AMD Radeon RX5700XT YouTube Frezze/Crash


i still have the same issue over displayport only did you manage to fix it?