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Potato1
Journeyman III

Amd Radeon RX 5600 XT black screen

So, I keep getting a black screen on my rx 5600 xt, and I think a lot of people have the same problem. I'm having this issue since I've got this card. It's really frustrating and I've lost some work because of this, since i have to turn off my PSU, turn it back on, and power on my PC. I've been trying to fix this issue since the problem began, but I didn't succeed. I would really appreciate if someone could help me, because I really don't want to send the card back, because it's it's a great card, except for the black screen issues.

My specs:

MoBo: Asus Prime H-370 a

CPU: Intel Core i5 8600k

GPU: ASRock AMD Radeon RX 5600 XT Phantom gaming 6GB OC edition. Factory bios.

RAM: 2x8 GB Corsair Vengeance LPX DDR4 2400 MHz

Storage: Samsung SSD 850 EVO 500GB, Samsung HD103UJ 1TB

PSU: 550 watt.

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15 Replies
RPX100
Challenger

Re: Amd Radeon RX 5600 XT black screen

Radeon Software is overclocking these 5000 series cards out of the box.
This results in higher temps, more fan noise and for some cards: instability and crashes.

Look up the boost clocks for your make and model from manufacturer spec sheet.
Then enable manual performance tuning within Radeon Software and enter your
max boost clock into the "P3" power state. Then hit "Apply Changes".

 

--- [ CPU: Ryzen 7 3800XT | GPU: ASRock RX 5700XT Challenger Pro 8GB | driver: 21.9.1 ]
--- [ MB: MSI B550-A Pro AGESA 1.2.0.0 | RAM: 2x 16GB 3600-CL16 | chipset: 3.09.01.140 ]
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Potato1
Journeyman III

Re: Amd Radeon RX 5600 XT black screen

I didn't find an option to put in the max boost clock.

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Anonymous
Not applicable

Re: Amd Radeon RX 5600 XT black screen

 https://www.reddit.com/r/Amd/comments/cf111o/fixes_propably_a_lot_of_issues_with_rx_5700_rx/

Das hat mir sehr geholfen !

Die neue Software 21.2.2. hat diesbezügliche Probleme mit meiner RX5700XT  beim Gamen gelöst.

Stelle in Win10 bei Einstellungen, System und dann auf der Seite unter Grafikeinstellungen von Windows auf AMD Software um, ich habe hohe Leistung eingestellt!

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Potato1
Journeyman III

Re: Amd Radeon RX 5600 XT black screen

English please, I don't speak German.

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Anonymous
Not applicable

Re: Amd Radeon RX 5600 XT black screen

German - English -Browser activation

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Potato1
Journeyman III

Re: Amd Radeon RX 5600 XT black screen

Okay,

I keep getting a black screen. I start up my PC, I open the browser, black screen. I restart my PC, I open the browser, black screen. It took me 3 tries to get to this post. And I will happily switch back to Nvidia, because my old gtx 680 from 2012 is still better for gaming than an rx 5600 xt, because I DON'T GET A BLACK SCREEN! If anyone who works at AMD is reading this, I will send my card back, because if I'm honest this card is a piece of crap. I may sound rude, but these issues are going on for far too long.

And apparently I will have to send back my Oculus Quest 2 that I just ordered, cuz my GPU in now too weak. Thank you AMD.

And if there is one issue that is going on for like 2 years already, may I ask, how can the name of your company begin with ''Advanced''?

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mackbolan777
Forerunner

Re: Amd Radeon RX 5600 XT black screen

Well it's the brand of card you got. I had a gigabyte RX 5600 XT and it worked fantastic for the 7 months I had it. The black screen can be a driver issue related to using one past the 20.8.3. If you care to try it out, run DDU in safe mode, with the internet disconnected. Then install 20.8.3, disable the auto update feature in Radeon settings and you should be good minus any other settings you mess with.

DDU: Display Driver Uninstaller Download version 18.0.3.6 (guru3d.com)

AMD Previous drivers, scroll down to the 20.8.3 and save it: AMD Radeon™ RX 5600 XT Previous Drivers | AMD

The latest driver has something in the release notes about a VR fix that might interest you. 

Your GPU is plenty to run the device: Oculus Quest 2 system requirements | Can I Run Oculus Quest 2 (systemrequirementslab.com)

How they get "Advanced" not sure but they are "advanced" and I can say it's a niche community, "fan boy" thing to own an AMD anything, since they're not always click n go, like some others but yet consistently outperform the competition when properly setup. 

To get into the settings that @RPX100 mentioned, you must go into the "performance" area of the Radeon software and click "manual" accept the warning and continue. Enable all the disabled items, won't hurt a thing in there, leave VRAM alone and there's nothing to really mess up in there. Let's see if the card gets stable first.

"It worked before you broke it!"
Potato1
Journeyman III

Re: Amd Radeon RX 5600 XT black screen

Okay, I was a bit rude in that post, but those issues were pissing me off. I will try those things you listed and hopefully it will fix it.

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cristi_trohin
Adept II

Re: Amd Radeon RX 5600 XT black screen

@mackbolan777 what AMD is doing with it's driver + Radeon sw is bonkers. You can never know the cause of your crashes... I've had issues with my RX 5600 XT since I bought the **bleep** thing. I tried everything, every driver version since the release of the card. DDUd the drivers, reinstalled Windows 10 several times, but no resolution for these issues. Meanwhile, when I was getting sick of these issues, I would just plug in the old RX 580, and it would work without any issues. I even upgraded my PSU, thinking that my 5 months old Seasonic 550W could be too weak for this card paired with a i9 9900K.

What I eventually did, was this: I DDUd the driver, and let Windows install whatever it wanted for the card. Windows installed a driver from August 2020, with no Radeon software. That happened 4 days ago, and I haven't had any crashes since. Maybe they will reappear at some point, but for now it works. I have to say though, that I did have the AMD driver from August 2020, and I got a load of crashes with it. Because they bundle the driver with the crappy software, it's very hard to know the cause of the crash. Sometimes the Radeon software would crash itself when trying to start it. This Radeon software + driver issue is like having a possibly drunk driver, driving a possibly broken car. Because you cannot root out any of the two causes, you never know which one is at fault.