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StarGeneral
Adept I

AMD CSGO Loading Bug on current graphics hardware / drivers?

Hello Community,

a few months ago, i sold my GeForce GTX 1080 Ti and bought a 6900XT. One of my most played games is Counter Strike : Global Offensive. Since changing to the red team, i am experiencing a strange problem.

Problem description:

When loading any map in competitive matchmaking or on private hosted servers, the game gets stuck on the loading screen while "recieving server information". Normally, the process of loading a game in CSGO takes less than 20 seconds on a modern system and in some cases, the game indeed loads that fast.

But in most cases (approx. 80% of all tries), the game will get stuck for a long time at this stage. The game will freeze for about 10 seconds to several minutes (!). During this time, it is shown as "not responding" in the Task Manager. After that, the game will load and run absolutely normal.

I never had this error before changing to AMD and i tried various things to get rid of the problem:

- Reinstalled Windows
- checked game files for integrity via Steam
- reinstalled the game
- ran the game in Administrator mode
- tried all fixes i could find on the internet, including several startup parameters, config-changes, ...
- updated all drivers (including VGA) to the newest version available
- updated motherboard UEFI
- reported this problem various times by using the Driver-Bug-Reporting-Tool


Unfortunately, nothing helps.

System configuration:
- AMD Ryzen 9 5950X
- Gigabyte X570 Aorus Pro with newest UEFI-Revision 33h
- 64GB DDR4-3600 CL16
- Radeon 6900XT Reference with newest Adrenalin driver 
- Seasonic Focus PX-850 Platinum PSU
- Samsung 1TB 980 Pro SSD
- Windows 10 x64 20H2
- ASUS PG278QR WQHD-Display @144hz


First, i did think that this is some kind of strange system-related problem which cannot be solved, but then my girlfriend changed from a GTX 1060 to a Radeon 6700XT and is experiencing the exact same problem now. Her system is completely different to mine, but the problem is exactly the same.

Her system specs:
- Intel Core i5 11600K
- 16GB DDR4-3200 CL18
- Asrock B560 Pro4 Motherboard with newest UEFI
- Radeon 6700XT Reference with newest Adrenalin driver 
- EVGA 650W Gold PSU
- Samsung 980 Pro 512 GB SSD
- Windows 10 x64 20H2
- iiyama FullHD 60Hz Display

 

I would really appreciate any help, because this problem is really annoying and leads to missing the start of a game or even getting kicked / time-banned in competitive because i cannot join before the game starts. 

Thank you very much in advance for your time and your help.

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5 Replies
StarGeneral
Adept I

Re: AMD CSGO Loading Bug on current graphics hardware / drivers?

Doeas no one have any idea? Are there any devs reading here as well? This seems like a clear driver issue to me...

0 Likes
kingfish
MVP

Re: AMD CSGO Loading Bug on current graphics hardware / drivers?

This is a user-to-user support forum...no engineers here. If you want to contact AMD use the supplied methods.

https://www.amd.com/en/support/contact-email-form

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StarGeneral
Adept I

Re: AMD CSGO Loading Bug on current graphics hardware / drivers?

Thank you for your answer. I did contact AMD by using various channels (Bug-Reporter, Mail, ...), but unfortunately there does not seem to be any solution or even the will to acknowledge this bug...

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Elessar93
Adept I

Re: AMD CSGO Loading Bug on current graphics hardware / drivers?

It happened to me as well just yesterday. I did a complete removal of driver with DDU before installing the latest optional update and installed latest update for windows 10. Now it's not happening anymore. I own a 6800xt instead of a 6900 but I guess it's the same issue. I guess this could really be a driver issue. I also disabled gaming mode from windows settings btw.

Oh and I also removed the anti-lag function beacuse I heard it can cause problems in some games.

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StarGeneral
Adept I

Re: AMD CSGO Loading Bug on current graphics hardware / drivers?

I contacted AMD by using the link @kingfish posted. They answered that they will look into this thread and forward the issue to the relevant department.

I hope this will get fixed soon

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