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hamdeath
Journeyman III

AMD crashs... Gpu-Z graphs for more details

Hi everyone,

So lately my AMD radeon HD 7600M series started crashing a lot while playing games which lead to a black screen then a very low fps or laptop shut down. I play a lot with my laptop (for more than 18 months) and I never had this problem, it only started lately. I didn't install any new driver or anything.

After the crash happens if I start an other game (even for 1 second and close it right after), the game I was playing in the first place goes back to normal... until an other crash.

The first thing I tried was to format my laptop but it didn't solve it.

Then I tried to delete Google Chrome (because a windows specialist said it may cause the problem) and it solved it for like 2 days but the problem came back.

So i'm going to show what GPU-Z shows when the crash happens:

1/ First screen when i'm playing before the crash:

http://postimg.org/image/w0yc4jphx/

2/Second screen when crash happens:

http://postimg.org/image/q2kiub6j9/

legend:

1:the second when crash happens.

2: playing after the crash (with very low fps). (some times the laptop shut down)

3/Third screen is when I start an other game.

http://postimg.org/image/qyhxc7w19/

legend:

1: the second when crash happens.

2:started an other game(I closed it after like 5seconds).

3: an other crash after the game back to normal.

Thank you for helping

(maybe it's worth mentioning that the first time this problem happened was when I opened both Firefox and Chrome to use MIT application inventor 2... but the problem started with games after that by 1 or 2 months)

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17 Replies
kingfish
MVP

Re: AMD crashs... Gpu-Z graphs for more details

Sounds like your laptop is  overheating. Clean out all the vents, etc. with compressed air . If that doesn't get it, remove what you have to, to get at the innards and thoroughly clean. Your laptop is not sitting on a blanket while your playing is it?

Also, when you post a GPU-Z image, use the drop-down by each one and show us the 'highest' temperature, fan speed, rpm, etc.

I always recommend a good laptop cooler. Get one with the most airflow...the number of fans is not the determining factor.

This is the one I use >

Amazon.com: Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan (R9-NBC-XSLI-G...

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hamdeath
Journeyman III

Re: AMD crashs... Gpu-Z graphs for more details

I have been playing for a long time... But when I want to play in bed I always put something under it like its bag or something.
Anyway I'll try to open it and clean it, I'm sure it's going to be dusty there.
And a last thing, I can't push my GPU to very high temperature because I can't keep playing for long time before it crashes.

Edit1: I tried to play a game for like 5 mn before it crashed and the max temperature was 60.5 C. But I remember it reached 70 C the first day I tried GPU-Z.

Edit2: I tried same thing again it crashed at 55 C but the max was 60 C, I really don't think it's a heat problem... The laptop isn't hot a all when I touch it's backward. It used to be very hotter than this and it never crashed.

Edit3: OK ... so i cleaned it but didn't change a thing. I discovered something else: I played the game on Full Screen and whenever it crashes I alt-tab out of it and then alt-tab back to it and it's back to normal. So i kept doing that for like 20mn (it crashed like 15 times) but in the end the game closed itself and after all that the max temperature was 62C

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kingfish
MVP

Re: AMD crashs... Gpu-Z graphs for more details

The GPU is not the only thing that overheats with a laptop. Download Hardware Monitor , run it while you are playing a game then check your CPU temperatures.

Also, in the screen shot you posted (#2) is 30% the highest your fan reached?

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gentrycl
Journeyman III

Re: AMD crashs... Gpu-Z graphs for more details

try increasing the core voltage alittle id say its not a temperature problem due to the fact that the computer doesnt restart or graphics card shutting down seems like the driver is failing which is usually due to low voltage from what ive seen

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hamdeath
Journeyman III

Re: AMD crashs... Gpu-Z graphs for more details

I used HWmonitor and this what it shows the moment the crash happens
View image: all

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hamdeath
Journeyman III

Re: AMD crashs... Gpu-Z graphs for more details

Haw to do that?
And I don't really think it's a Hardware problem otherwise why would it be fixed temporally by deleting Google Chrome.

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gentrycl
Journeyman III

Re: AMD crashs... Gpu-Z graphs for more details

ill tell you this from what you said in your original post it looks like when you have the error the clocks are forced back to 2d mode usually meaing a driver failure due to either a bad driver or voltage being too low about chrome i dont know =D

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hamdeath
Journeyman III

Re: AMD crashs... Gpu-Z graphs for more details

so haw to increase the voltage?

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gentrycl
Journeyman III

Re: AMD crashs... Gpu-Z graphs for more details

first see if your catalyst will allow you to activate overdrive

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