cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

Highlighted
Journeyman III
Journeyman III

adobe premier

I just received a new computer and just installed Adobe CC onto it.  This issue occurs when using Adobe Premier Pro CC (v.7.1).  Whenever I try adding a video clip to a new sequence, or try to create a sequence from a video clip...basically whenever the computer would normally place video into the video monitor portion of the program, the program crashes.  However, this only happens when the Premier is using the GPU.  If I have it run off the system alone it runs fine (but of course now it isn't taking advantage of the GPU which was the whole point of getting a new computer).  I already unistalled/reinstalled the program and talked to Adobe HelpDesk.  They say it's a driver issue on the part of AMD.

Computer/system specs:

Dell Precision T1700

Graphics Card:

AMD FirePro W4100 (FireGL V) Graphics Adapter

Approx. Total Memory: 4095 MB

AMD Catalyst Driver Version: 8.0.916.0

Driver Date: 1/26/2015 Version: 14.502.1005.0

Operating System:

Windows 7 Professional / 64-bit

   

Motherboard or System Make & Model:

Intel C226

 

Display Device(s) and Connection(s) Used:

I have two Hyundai P224W 22' LCDs.  They're attached directly to the GPU via DVI from monitor to 2 different adapters DVI to some strange looking HDMI varient to an even smaller connector type which I've never seen before.

  

CPU Details:

Xeon CPU E3-1226 v3 @3.30 GHz

Motherboard BIOS Version:

Dell Inc. A16 (Updated 5/20/2015)

System Memory Type & Amount:

16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

This is a new computer that I've had running for less than 12 hours.

0 Kudos
5 Replies
Highlighted
Esteemed Contributor III

Re: adobe premier

Using the search feature, I found several similar posts > Adobe Premiere Pro CC crashes (locked in power saving mode)

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: adobe premier

Unfortunately this doesn't seem to be the issue I'm having.  I tried the solutions mentioned.  No change.

0 Kudos
Highlighted
Staff
Staff

Re: adobe premier

Which version of Adobe Premier? 2015?

Is GPU Acceleration set in the Adobe settings?

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: adobe premier

It's the first generation of CC (specifically Adobe Premier Pro CC (v.7.1)).  It's when GPU Acceleration is set that the program crashes.  If I have it set to Engine Software Only, then it won't crash, but that means it's also not using the benefits of the GPU.

0 Kudos
Highlighted
Staff
Staff

Re: adobe premier

Adobe has the meanwhile v7.2.1 update. Can you please try and install this update?

0 Kudos