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Adept I
Adept I

7500 hd keeps crashing

have a 7500 hd card, on all my games i keep crashing and getting a colored screen

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22 Replies
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Esteemed Contributor III

Re: 7500 hd keeps crashing

Not much to go on as far as your computer hardware and software installed including Make & Model and Current versions.

But the HD 75xx series GPU card are legacy and not supported by AMD Driver updates. Here is the last updates for your GPU card from AMD Download page:https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7570 

You have the choice of installing either the 2015 WHQL or the 2016 BETA.

If the games you are playing requires a newer AMD Driver than the ones shown then you are out of luck and need to upgrade to a newer AMD GPU Card.

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Esteemed Contributor III

Re: 7500 hd keeps crashing

Also please post all the Errors you are getting when it crashes, whether it be BSODs or others.

Check Device Manager for any Yellow Exclamation marks or errors and post it here.

How exactly does the computer crash when playing games?

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Adept I
Adept I

Re: 7500 hd keeps crashing

Elstaci ty for getting back to me. i run a Dell 6500, 8700 model, win10. 64 bit system, 64 proc. Amd Radeon HD 7500 card.  Dell 24'' Hd 1080 monitor. i can be on a game for like 2 hours and then screen gets all color pixels ,  sound works, and you can hear the game still running, you have to do a manual shutdown because it will not let me restart. it does it on all types of games, i am talking games as far as from 1990 to now. i play a wide age range of games and so does my son. only started doing it a few weeks ago.  i have got so many people saying what it can be it is crazy. if i do want to switch from my 7500 card, what would be compatible with my system, i want to stick Amd. over the years all my systems have had Amd. thanks 

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Esteemed Contributor III

Re: 7500 hd keeps crashing

Try stress testing the GPU card using OCCT. See if it passes or fails just for troubleshooting purposes. Sometimes if a GPU card starts to overheat or is going bad you start getting Artifacts like what you mentioned. By stress testing the GPU card you can check the Temperatures and voltages during the testing to see if you see anything out of the ordinary.

Is the Dell 6500 a Laptop or Desktop? Is the Dell 8700 the XPS 8700 Desktop computer?

Depending on your CPU and PSU  and space inside your computer case, you can upgrade to a RX 5xx model or newer Models like the 5xxx models.

black_zion is very knowledgeable in knowing which GPU card is best for your CPU and computer.

You can use this PSU website to determine which GPU card you can support with the PSU you have installed: PSU REQUIREMENTS - RealHardTechX 

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Adept I
Adept I

Re: 7500 hd keeps crashing

it is a desktop that just hit 3 yrs old in sept. i will run those test today. thanks very much for the help. i will post it back to you after i run them. thanks

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Esteemed Contributor III

Re: 7500 hd keeps crashing

Have checked to see if your DELL computer is still under Warranty?

I would open a DELL Support Ticket and see what they recommend since the computer is 3 year old. The GPU card, if it came with the Dell Computer, may still be under Warranty.

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Adept I
Adept I

Re: 7500 hd keeps crashing

Dell was worthless. they gave no help and kept pushing me to buy another computer. said your 3 year warrenty is up. buy another plan or another computer. but pushed hard for a computer. ran the test and and it said, No errors detected. not sure what everything was. lol.  but maybe you can make sense of it.  

Temp: Intel corei7 4770.  value 46c , min, 38c, high 92c

Wdc wd10 ezez0 8wn4a0: value 33c , min 32c, max 33c

Amd rad hd 7500: value 39c , min 36c , max 56.5 c 

Voltage: value 1.76 , min 1.73 , max 1.76 

Fan 1: value 898 rpm , min 878, max 2235

Fan 2: value 752 rpm , min 732, max 4470

Power: value 7w min 6.75  max 79.03 

 hope that this helps. because i have no clue what i am looking at. all i got from it was No errors detected. 

thank you so much. 

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Esteemed Contributor III

Re: 7500 hd keeps crashing

One very good method to troubleshoot whether a hardware is going bad or defective is to install it on another compatible computer (That is if it is possible for you have a friend or another computer available). If the exact same thing happens that is a good indication the GPU card is probably going bad.

In another thread, A tech mentioned using FurMark "Fuzzy Donut" to stress test your GPU card from here: FurMark > Home 

See if running that test shows anything.  Or you can always install another GPU card and see if it works correctly after installing appropriate drivers.

When you were stress testing the GPU card, did you have any Artifacts or strange video colors?

"Amd rad hd 7500: value 39c , min 36c , max 56.5 c" This temperature is very good if being stressed, IMHO. So it isn't a overheating issue.

Just for troubleshooting purposes, Uninstall the current AMD Driver using DDU (Display Driver Uninstaller) in Safe Mode (if possible) with the internet disconnected. Delete the folder C:\AMD if it has been created in the Root Directory. Once DDU finishes uninstalling the AMD Driver and reboots with the internet still disconnected re-install the AMD driver that you downloaded. See if it makes any difference with the artifacts or strange colors while playing games. You can then delete C:\AMD folder to save hard drive space.

Also make sure you have the latest Dell or Intel Graphics (Intel Graphics 4600) and CHIP Set installed in your computer. You can remove the HD 7500 or Disable it in Device Manger and use your Intel APU integrated Graphics using the motherboard Video outputs to see if you get the same results. Most likely you won't. But the Intel Graphics is inferior to the AMD GPU graphics.

According to your specs during the test, Temp: Intel corei7 4770.  value 46c , min, 38c, high 92c, Did your Intel Temperature reach 92C?

Your Intel seems to run hot under stress if it reaches 92C according to this Tom's Hardware article: i7 4770 Max Temperature? | Tom's Hardware Forum 

But I don't believe that has anything to do with your video issues. Just for your Information only.

EDIT: if the GPU card is going bad, the symptoms will get worse the longer you use it.

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Adept I
Adept I

Re: 7500 hd keeps crashing

Temp never reached 92c,  highest it went i saw was low to mid 50s.  i will run the other tests on it thru FurMark. 

I ran a game yesterday from about 1 pm to 9 pm, it was , Order Of Battle off my steam. had no issues. seems if 

i run games like Total war games after a few hours my screen goes to colors. so my question is could my Graphics 

be going bad but during higher games like Total War compared to say Order of battle ?  because if that is the case

i would upgrade my card without a issue.  thanks for all this help i really appreciate it a lot.