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Cmdr-ZiN
Challenger

Re: 6900XT causing PC to reboot while gaming

@BattousaiFPS These issues can have lots of causes I too have a Merc 319 Black but I don't think it's my card. I noticed the issue after getting my card but checking my logs I followed it back to when I installed my CPU, my 5800X, back then I was running a 780GTX and still getting the same issues.

I did though have GFX driver issues for a bit as well and had to run DDU a couple of times to get it all sorted, give that a shot if you haven't already.

Once you've ruled out driver issues, should work fine with the Feb/Mar drivers or newer as mine does. Once you've ruled out PSU issues which looks like you have. Just make sure you did run 2 separate power cables and didn't daisey chain them, these cards draw a lot of Watts, too much for one cable. Once you've done all that RMA is your only option unfortunately, they should have stock you might need to wait though.

eliotcole
Adept II

Re: 6900XT causing PC to reboot while gaming

@milkboy31you're amazing, thanks for all the data!

So it requires bleeding edge BIOS and sound updates, by the sounds of things ... I just don't understand:

  1. Why the supplied MB BIOS from scan wasn't new enough (this issue isn't new).
  2. Why their testing of the card over RMA solicited no similar results.

Seriously, the only contact I've had from Scan since sending the card back for RMA consideration has been an automated "we found no issues" email.


@milkboy31 wrote:

@@eliotcoleI installed 3DMark tonight and ran TimeSpy... no crashes. 17066 overall (18109 GPU and 12867 CPU) on my 4K display. Framerates were:

GPU test 1: 121.58 fps

GPU test 2: 101.22 fps

CPU test: 43.23 fps

I have auto-overclock on vram which puts it at 2150... and it ran at about 2140 the whole test. GPU maxed at 99%ish and temps never breached 80c while on PWM fan management (stock air cooler on AMD reference board).

For funsies I'm going to change overclock to GPU instead of VRam and see what results show...


 More milky:


@milkboy31 wrote:

Overclock GPU gave very similar results... 17164 overall (18198 GPU and 12985 CPU)

GPU test 1: 121.92 fps

GPU test 2: 101.91 fps

CPU: 43.63 fps

Now I'll go tell AMD software to boost everything manually and let's see what happens... no crashes yet. Really thinking the sound driver or the BIOS update shored up my issues. I'm pulling Gamer's Nexus's results for this card to see how it does...

Manual GPU Tuning min 2450Mhz, max 2550Mhz, 1050mV undervolt, Memory set to Fast Timing, 2150 Mhz VRam, Power limit boosted 15%...

Result... GPU test 1 boosted to 133 fps (about an 8% boost) but GPU test 2 has a driver crash around frame 1074... re-ran and same result at the same spot in test 2. So apparently my card isn't stable at that level, BUT it wasn't a computer crash, just a driver hang that recovered back to the OS and marked an error in 3DMark. So I'll revert to auto overclocks that were stable and scrap my manual stuff until I have more time to hone it in should I really want to eek out every last drop of available power here.


So, it looks like there's some king of an issue with the BIOS, and maybe how it interacts with the onboard sound. Which is frustrating, as I don't use that at all ... I run surround through the GPU's HDMI to a receiver. It's also frustrating because Windows 10 sound is possibly the worst thing in the universe, it literally doesn't need reasons to be a total face ache.

More annoying still? That means it's still on my reseller to assist here (that's not a cuss on them, just annoying that I can't sit down and blast this out), because the BIOS they've supplied isn't working with the card they've supplied. I'll either need them to supply an officially ratified BIOS setup that doesn't break their build terms, or send the ******* thing back.

... You know, all this reminds me of the old COM PORT struggles, back in the day.


So it's looking like there might be some power (and maybe sound driver?) related stuff going on here. I'm not wanting to assume anything, but there's also another thread in the CPU room about a similar issue. They're finding joy with a recent BIOS update regarding AGESA. Now I don't know the specifics, but if there's hardware power management updates within that, then it's possible it also affects how the card draws it, too. Right? Meaning that, with any of your setups, @BattousaiFPS , perhaps their respective BIOS' aren't up for the cup? Again, purely thinking aloud. Maybe you simply have a bad card?


@BattousaiFPS wrote:

Waste of time and money.

Merc 319 6900XT

NO suggestion here on this forum works, AMD wont do a anything thing about it either. Disabling sound from bios , sam or any other settings are USELESS.  I have tried it ALL, including a different motherboard, ram and CPU... tried ryzen 5800x paired with asus rog strix b550-e 32gig ram, 1000w EVGA G5, also 850w  rm850x Corsair. Also tried intel 10850k paired with aorus z590 elite 32gig ram (different ram). 1000w evga g5. both setups work flawlessly with my old 2070super. No settings to change ,no underclock bs. no dcom disabling, none of the bs that all you guys are recommending works. When putting in the 6900xt with fresh windows install it fails instantly when doing 3dmark timespy. Multiple crashes on ANY game I play with it. The crashes are random except for the timespy that one is always on the same spot in both systems regardless of what is tried. Sometimes I get to play for 5 minutes with the 6900xt, sometimes an hour, sometimes 4 hours. it doesn't matter what I try the random crashes keep on. Nothing solves this issue. only thing that solved the issue was putting the 2070super back in. Imagine paying $2000+ to a scalper for a 6900xt telling yourself you deserve it, to run into this BS . Then you come to google the issue and find out it is a lot of people having the same issue. Followed by some random dude telling you is the power supply or the way your plugged it into the power supply. SMH. If I RMA the card and they don't have a replacement, they will refund it, and I will lose 1000+ dollars that way. and it will probably  solve nothing as it is the driver that keeps crashing. To say the least, this is the last time I buy AMD anything. I will be selling this card to the next victim. And buying good old reliable NVIDIA even if I have to pay 3k for it.



OK, so this feels like progress ... although, at first, I thought you'd said that SCUMM crashed it, and was worried about poor Guybrush!

Question: Your separate cables, are they fully modular ones? I'm still completely in the dark understanding PSU's, rails, and all that chatter.

I hooked up mine to the HX1000W but was still using *one* of the braided PCI-E cables that are not modular. Does that possibly mean it was "running on the same rail"(??????) as the CPU which was also gunning the power?


@gbo3000wrote:

I had the same problem with 5700xt. specifically it happened when playing Scum. tested with OCCT(PSU) and it crashed instantly.

tried all suggestions still not work. So i decided to use two separate pcie cable to connect the card and ran test again. Now like magic it doesn't crash when running OCCT.

Letme know if this works.  


 

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Cmdr-ZiN
Challenger

Re: 6900XT causing PC to reboot while gaming

@eliotcole make sure you're running 2 separate cables from your PSU. Even though they have 2 plugs on the end for your graphics card only use 1 plug from each cable. I can't remember the exact wattage a cable itself can handle ~150W or so but cards these days are 300W so they recommend separate cables otherwise you might crash in benchmarks.

As for the 12V rail most high end PSUs use one, some can toggle split mode. Some PSUs have a spot for yout GFX cards otherwise anywhere on the 12V rail is fine. If you're running in split mode or your PSU doesn't support a single rail then divide them up evenly between rails. Often the top row will be one rail and the bottom another, however read your manual on this for more.

Assuming I Googled the right PSU, plug them in the blue sockets, one in the top row and one in the bottom, however it shouldn't matter which 2 blue sockets you use as it appears to be a 12V single rail design.

eliotcole
Adept II

Re: 6900XT causing PC to reboot while gaming

OMG, @RaiJinRoh , I wasn't ignoring you, promise! I just have the kind of ADHD that seems to transcend the drugs they give me for it!

So your experience is also seeming to show that this is more pointing towards that Sound / MB BIOS thing ... I just can't shake the feeling that it still feels like there's a power spike related issue at the core of it.

Either way I can't do anything without the GPU, as I sure as spit ain't putting the single 970 I've got left back in. :smirk:


@RaiJinRoh wrote:

No more crashes after i made the changes in the BIOS. I suspect for me dissabling the Hardware Sound in BIOS was the solution as i use HMDI 2.1 and also use a PCI sound blaster.

I don't think for most of the users the Temp is the problem. I underclocked/undervolted my 6900 XT just because i don't like to go crazy with my fans and my case doesn't have a good ventilation. I am to lazy to change the case


 


 

Oh, and @Cmdr-ZiN , yeah, it was *always* two separate cables coming from the PSU (linked), but it was (at first) the two braided ones. The 'caked in' ones, if you will.

I have not yet tried two modular PCI-E cables from the blue ports, yet.

However I have tried tried with one modular in the blue, and one braided. Honestly I would have thought that would've been enough ... but when it's all back in one place I'll put it back together with two blue. ( and my SATA spinner disconnected ... my poor 'special' videos! )

Just to also confirm, and I might be the only one here bothering, I've also hooked up the additional 4-PIN power to the CPU, so it's powered in 8-PIN + 4-PIN.


@Cmdr-ZiN wrote:

@eliotcole make sure you're running 2 separate cables from your PSU. Even though they have 2 plugs on the end for your graphics card only use 1 plug from each cable. I can't remember the exact wattage a cable itself can handle ~150W or so but cards these days are 300W so they recommend separate cables otherwise you might crash in benchmarks.

As for the 12V rail most high end PSUs use one, some can toggle split mode. Some PSUs have a spot for yout GFX cards otherwise anywhere on the 12V rail is fine. If you're running in split mode or your PSU doesn't support a single rail then divide them up evenly between rails. Often the top row will be one rail and the bottom another, however read your manual on this for more.

Assuming I Googled the right PSU, plug them in the blue sockets, one in the top row and one in the bottom, however it shouldn't matter which 2 blue sockets you use as it appears to be a 12V single rail design.


 

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jo3yization
Adept I

Re: 6900XT causing PC to reboot while gaming

I've actually experienced this with my RX 6700 XT and wanted to chime in, since I do believe there can be many possible causes to this issue, but a common and very specific/niche one may be overlooked so I'll just add the info in this thread for anyone dealing with the problem.

If any of you run MINING programs between gaming sessions, they often switch the GPU to 'Compute' Mode and the GPU will NOT automatically switch back to graphics mode, this causes some kindof Cache Heirarchy error & the symptom of this error is a fast reboot with no warning/BSOD screen. You can check your event viewer log under administrative events for 'WHEA logger' described as 'A fatal hardware error has occurred,, now I realized this wont apply to everyone but it would definitely apply to some people.  I have yet to confirm whether Resizable bar is involved but I did have it enabled when troubleshooting this issue.

Rebooting the system is also not enough to reset the driver/GPU back to graphics mode, you have to manually reset the driver or wait for the crash to occur, & then avoid running any mining software if you plan to game. I WISH AMD would put a notification on what mode the GPU is on, or return the Graphics/Compute switch to the Radeon Software that was removed for whatever reason. 

Another test for those curious if what I'm saying is accurate, try recording a 60fps relive video, check the file details for framerate, then run mining software such as nicehash for a short period, completely close the software and try to record with Relive again, see if the resulting file is 60fps or is dropping frames down at ~40-50fps.

Anyways hope that helps some people as this thread is fairly long now.

Tazryder
Adept II

Re: 6900XT causing PC to reboot while gaming

I've reached a new frontier of problems to this annoying problem.

I'm gonna safely assume everyone experiencing this is on Windows.

 

I've been mining and gaming (not at the same time) on the max settings playing Death Stranding and Cyberpunk in Linux for 1 week now with not a single reboot, I've had to virtualise windows to use the adobe software, put it's not crashed once. I'm using all three screens plugged into my graphics card.

I chose POP OS Linux, it's a "flavor" of Ubuntu, mainly cause they offered dedicated graphics builds and were geared towards creators n gamers. I'm comfortable with Linux as a second system but was scared to use it as my main as I didn't want to give up gaming.

Some games for me are wierdly running better than they did on Windows. I have noticed that Nvidia Cards have a difficulty with some services on Linux but run fine on Windows and this card (i have the 6800XT) crashes on Windows. Disabling Dcom helps but sometimes it is still not enough.

Till the chip shortage is fixed, I'll be remaining on Linux for the foreseeable future. I could sell it on eBay but I don't think I have the heart to put an unsuspecting gamer through the pains I've gone through owning this product.

That's a link to the operating system if anyone wants to make the switch, I suppose you could use a second hard drive or boot from USB. Until the chip market gets back to normal, I wonder if this problem in Windows 7.

POP OS

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goodplay
MVP

Re: 6900XT causing PC to reboot while gaming

No offence meant to anyone, i've been running my card on OC bios since mid Jan.(installed) and not had 1 card/driver crash.

If anyone is playing with OC/fan control, i suggest you check out some 'overclockers' forums.

I do not have 'Tuning' enabled in radeon software, card runs off Vbios .  

Non F/sync, G/sync on a 1440p/144hz monitor.

 

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..
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milkboy31
Adept I

Re: 6900XT causing PC to reboot while gaming

… which brings me back to drivers specific to windows. Since updating my sound driver on my Asus x570-Prime Pro, not a single reboot.

On my 6900xt I played Fortnite at 4K with max settings at 120fps last night for hours… enabled ray tracing and dropped to 14fps… ha!

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goodplay
MVP

Re: 6900XT causing PC to reboot while gaming

@Tazryder 

I don't know if your dumb. or just a troll. 

Your so called Dcom bs fix, why is it that it only affects very few (and on Nv cards).

Maybe you just were unlucky and got a bad card.

I visited your website once, why was it trying to access my details ?

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..
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Tazryder
Adept II

Re: 6900XT causing PC to reboot while gaming

@goodplay 

A troll

https://www.crunchbase.com/person/taz-ryder 

 

I can be easily googled or spoken to on the phone.

 

"Access your details" that quite vague, care to elaborate with a educated reply? - Using basic digital forensics, it shouldn't be hard to isolate when you accessed my site, and what you clicked upon. Ever heard of Google Analytics? No? Wow!

 

Do you know how many trackers are on websites that monitor what your doing and report back to Facebook and Google?

Please give me an educated response and not a slanderous reply. Everyone here is trying to help and figure out the root cause. That message wasn't helpful at all.

 

**FYI not usually this bitchy, @goodplay 

 

It more or less like that person that gave me flack when I initally posted a work around using DCom.

My email, telephone number and personal address is also available.

Would you like to talk about this perhaps via a YouTube Interview?

We can have an educated rant. You can devulge your experience in microelectrical engineering and I can talk about poorly coded software drivers.?

 

**I don't post workarounds in a public forums, without giving people the abilty to track me down

I design Open Source Inteligence Software, we trace down internet trolls or internet stalkers or people tormenting people on forums. Actually atm we are designing a new product that combats police brutality, we use OpenCV which is heavily reliant on TensorFlow which inturn relys on the GPU in systems to correctly map out the geometrical face patterns of those that come infront of the cameras.

 

www.openpolice.org or for the UK www.mypolicerapport.org 

This is completely irrelevent in an AMD Graphics Community. But XD, I'm in IT security. I do love an opportunity to research users who act like they are anonymous and post wierd slanderous accusations on a public forum.

 

"I don't know if your dumb or just a troll?" Seriously, how is that helpful to anyone?

And trying to access your details? How vague - What did you come across a Google Tracker? Or Facebook Tracker, you know these are installed on every site?

 

Come out with something educated and helpful. But please don't troll me, unless your located in Lagos, Nigeria and work as a Prince.

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