Graphics Cards

[likarum]

I have several artifacts with this Graphic card.

My hardware:

• Gigabyte z370 Gaming 5
• Intel i5 8600k + Deepcool Captain 240 EX RGB
• Corsair LPX 48Go
• Corsair HX 850 Watts Platinum
• Samsung 980 Plus M2 - 500gb (primary)
• Crucial CT240BX500SSD1 
• Intel SSD D3-S4510
• 2 HDD

My issue:

I have a lot of artifacts on all 3D games.

e.g:

https://www.youtube.com/watch?v=HI7tdHy4ukQ

What I tried to fix it:

• PSU single or multi-rail
• Rx6900 xt underVolt or not (with the radeon app)
• Rx6900 xt fans max speed or automatic
• 2 differents DP cables
• Quality low or Ultra
• Single or Multi-screens
• QHD or FHD
• Motherboard bios upgrade
• several AMD drivers
• AMD drivers with or whithout AMD Radeon Software

Do you have suggestions, about what I can try to fix this issue?

[likarum]

What I tried (update):

• Reduce Max Frequency (50%)

[xlox]

yeah , if you didn't overclock you gpu , then artefacts is certainly caused by defective gpu/vram ... great chances to have to rma ... that's the only case where i think there is nothing to search too far

[likarum]

I think you are righ...

Warranty Request in progress.

[likarum]

Have you some return about rma of the amd's shop?

Currently, I have one answer by day. And to be honnest... useless answer.

[Matt_AMD]

Does look like a faulty GPU. Please let us know if the replacement resolves the issue. 

[likarum]

I'm waiting answer of the support, I hope they will propose a replacement

[likarum]

That's not funny anymore. The last requests:
* clean boot
* reinstall windows

And I did it.

This GPU is defective :

https://youtu.be/jRVaOnzUZsA

I understand all the requests of the support, but if the support answer only one time a day, a good solution should be to give all the test in one time

If someone may help me:
Service Request:8201103284

[likarum]

And now for the second time, they request me to test in another computer.

That’s crazy 

[Matt_AMD]

I have looked into this for you and can see that your RMA was approved. I will lock this discussion and if you have any further queries regarding your RMA please respond to your service request. 

If you experience issues with your replacement, please open a new discussion.