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Graphics Cards

Jgparisi
Journeyman III
‎07-30-2022 05:23 PM

6800xt Broken After Driver Update

This morning I ran a driver update on my 6800xt. During the update the screen went black and now my start up screen will not display. Everything turned on and it running. Took it to microcenter and the tech says the GPU is broken. What could be the issue and what are my options, I just bought this GPU last year brand new. 

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3 Replies
GreatnessRD
Miniboss
‎07-30-2022 07:24 PM

If you bought it last year, it should still be under warranty. If it is indeed broken, you should RMA it. 

Leonidas - Ryzen 7 5800X3D | MBA RX 6800 XT Midnight Black | Be Quiet 802 Silent Base (Main)
Maximus - Ryzen 7 3700x | Power Color Fighter RX 6700 XT | Fractal Ridge ITX Case (HTPC)
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noxlar
In response to GreatnessRD
Adept III
‎07-30-2022 07:51 PM

you need to send it back to those u bought it from

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Zeolit
Adept I
‎07-30-2022 07:52 PM

The waranty case may be your best solution, though if someone other than where you bought it from diganosed, the waranty may be void. I would suggest not putting everyting into that one opinion you've gotten from microcenter and visiting another place. Even if it's broken it might still be repairable. 

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