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HelpWanted
Journeyman III

6800 XT and Windows Mixed Reality / HP Reverb NOT working

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Dear AMD-Team,

 

 

when firing up my new graphics card to benefit from its increased power for my VR-experience, the only thing that followed was great disappointment. The Windows Mixed Reality App showed "error code 13-14" for using the headset's 90hz-mode. When lowering to 60Hz, the error code disappeard but I do only hear sound, the screen stays pitch black. Other people are obviously having the same issue with the recently released HP Reverb G2 (me using the G1): https://www.reddit.com/r/HPReverb/comments/jwpll8/6800xt_does_not_work_with_windows_mixed_realityg2/

I remember that I had to install a new firmware to my G1 when using it with a 5700XT and I assume this is some sort of the same problem. Please AMD, get in touch with HP and fix this. There are many people waiting for the new HP Reverb G2 at the moment and it would be a shame if they had to choose between an AMD graphics card and their new VR-device. In my case, I will probably opt for an Nvidia-card, for which no such problems are reported, if this doesn't get a fix soon.

 

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1 Solution

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Daryl_ED
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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And it looks like its fixed :
Fixed Issues
  • Gaming applications can sometimes get stuck running at lower than expected graphics clocks on Radeon RX 6800 series graphics products.
  • The HP Reverb G2 VR headset may fail to sync or may have a black screen when run with Radeon RX 6800 series graphics products.

View solution in original post

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19 Replies
goodplay
MVP

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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Yeh, this is User to User forum, you might want to use the 'Bug Report Tool'.

Suggest you tell others on that redd. thread to do the same.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3200c16d kit, Aorus nvme gen4 1tb, Nitro+RX6900XT, RM850.
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anoopjs
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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Is AMD looking into this issue ? I'm going to receive my G2 soon and I'm constantly worried whether this issue will be fixed or not.

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jalfrezi
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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Another user here with a 6800XT and a non working Reverb G2. My G1 is working fine but I get the dreaded 13-14 90Hz error message when I plug in the G2. Have also tried uninstalling WMR and reinstalling and tried different USB and Displayports - no joy.

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everendus
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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It is not just 6800XT.  When connecting Reverb G2 to Radeon VII, 5700XT, RX580, it crashes to BSOD with memory_managment stop code. I've tried all tricks including PCIe USB and external USB hub, but it seems to be the driver that is incompatible.  Works fine with NVIDIA card.

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copeidright
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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I get the 13-14 error code on my RX 480 with the HP Reverb G2.

So I am currently stuck at 60hz.

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sailorx
Adept II

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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Then it a problem with hp devices.  You should be asking HP about this.  

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Daryl_ED
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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And it looks like its fixed :
Fixed Issues
  • Gaming applications can sometimes get stuck running at lower than expected graphics clocks on Radeon RX 6800 series graphics products.
  • The HP Reverb G2 VR headset may fail to sync or may have a black screen when run with Radeon RX 6800 series graphics products.

View solution in original post

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jalfrezi
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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Yes, I've just installed the latest driver and my Reverb G2 is now working! Smiley Very Happy

Panman1212
Journeyman III

Re: 6800 XT and Windows Mixed Reality / HP Reverb NOT working

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Also using b550 in combination with rx 5700 xt: reverb g2 does NOT work. Pc crashes immediately when vr is connected. Have sent mail to amd and will use bug report tool. Not sure if this tool will work because pc flatlines immediately.