cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Graphics Cards

scarceloot
Adept III
‎07-10-2019 08:01 AM

5700xt Crashing

Have been having issues since day with my 5700xt, it should be noted that I have two identical builds (one for me, one for my wife). Her system has been issue free without a single crash, where as mine has crashed in every game I play (Fornite, WoW, LoL, Rust, Stardew Valley). The crashes are either full system crashes (causes EZ Debug LED which forces you to clear/jump the CMOS) or more recently crashes to desktop and the system will reboot automatically. 

Other forums are reporting multiple users experiencing this issue due to AMD Radeon VSR (virtual screen resolution) being enabled via setting adviser. The problem is when you disable it, the bug will persist though the setting is off and the only way to undo the setting is by DDUing the GPU driver.

To do so, DDU (while in windows safe mode) the GPU driver, then reinstall the 5700xt driver (Adrenaline). Upon reinstallation DO NOT enable any settings Radeon adviser suggests. I personally have done these steps and have not crashed (yet) but others are stating they are still having issues with older motherboards. Since doing the DDU I have ran Heaven on ultra settings and scored 2845 with 112.9 frames (43 min / 210 max), I will reply back here if I crash again.

Specs:

X570 MSI Gaming Pro Carbon (Bios MFlashed to 7B93v11)
5700xt Sapphire

3600x

G.Skill Ripjaw V 3600 CL16 

XF270HU WQHD IPS 144hz

AMD WE NEED A DRIVER UPDATE ASAP!

1 Solution
scarceloot
Adept III
‎07-22-2019 11:17 AM

Potential Solution:

Wanted to get a comment in here to mark as solution, as myself and others seem to have stable systems. Here are the steps we took:

UPDATE 1: I got stuck in a BSOD boot loop and had to move my M2 drive & reinstall Windows 10 - This is an unrelated issue to the 5700xt

UNTIL THERE IS A BIOS UPDATE (to 1.0.0.3AB) DO NOT install an NVMe M2 SSD into a M2 slot that DOES NOT also accept SATA - instead, install the drive into the M2 slot that does accept SATA. For the X570 MSI Gaming Pro Carbon M2 #1 does not have SATA where #2 does. So I believe some (if not almost all) of my random crashes were due to the Samsung 970 EVO Plus NVMe drive being inserted into M2 #1, because once I moved the drive and reinstalled windows I have not had a SINGLE WHEA 17 PCIe error in event viewer.

  1. Start with a fresh install of Windows 10 version 1903 (Solution should work regardless of this, but use as last resort)
    1. I had ethernet unplugged as I did the install
  2. Update your motherboard BIOS (My X570 came with a bios more than a month old)
    1. Usually requires FAT32 flash drive
    2. Check in your motherboard manual for appropriate steps
  3. Disable Microsoft Automatic Updates
    1. Type Check for updates
    2. Click Pause Update
  4. Install motherboard CHIPSET driver from AMD.com (Chipsets > AMD Socket AM4 > Choose your board type) 
    1. DO NOT install the chipset driver from your motherboard manufacturer
  5. Restart
  6. Plug ethernet cord in
  7. Download and install Processor driver from AMD.com (Processors > Ryzen Master)
  8. Restart
  9. Download and Install C++ in sequential year order (I did a fresh install, so I did not already have these)
    1. 2010 C++ (x64)
    2. 2015 C++ (x64)
    3. 2015-2019 C++ (x64)
  10. Restart
  11. Download and Install Adrenalin 19.7.3 from AMD.com (UPDATED due to new driver)
    1. 420mb version - DO NOT use Auto detect & DO NOT update within Adrenalin
  12. Restart
  13. Check for Windows Updates
    1. Repeat until your fingers are numb & restart after each update is installed
  14. Enable Microsoft Automatic Updates
    1. Type Check for updates
    2. Click Check for Update

You'll want to run the following everyday until your issues stop

  • Check for Windows Updates
  • DO NOT allow Radeon adviser to enable settings
    • Specifically Virtual Screen Resolution (VSR) and Enhanced Sync - leave these OFF
  • Run DirectX Diagnostic Tool - Type DXDIAG in the start menu and run
    • click next page and exit when done
  • Run system file checker periodically in CMD as admin: SFC /scannow
    • If you have issues that are not resolved, online repair SHOULD correct the issues
  • Run the online repair periodically : dism /online /cleanup-image /restorehealth
  • Avoid using multiple programs at the same time to monitor temps/utilization
  • Avoid clicking on Windows notifications while in-game
    • You can fully disable these within Windows settings
  • Avoid using MSI Afterburner

Use Event Viewer (Run as Administrator) to find errors:

  • In start menu, type Event Viewer
  • Right click, run as administrator
  • On the right side click
    • Create Custom View 
    • Event Level: Critical, Warning, Error
    • Choose Event Logs:
      • Windows - Application
      • Application & Services: Hardware events
    • Click OK, and name this filter Summary of Errors or whatever you want
      • This is how I am able to spot application errors after computer restarts or BSOD
  • Repeat and make a second filter
    • Create Custom View
    • Event Level: Critical, Warning, Error
    • Choose Event Logs:
      • Windows - Application
    • Choose Event Sources
      • Application Hang
    • Click OK, and name this filter Game Errors or whatever you want
      • This is how I am able to spot the r5apex.exe errors

PS: - If Adrenalin 19.7.3 doesn't work - DDU the driver and start again

DDU Link

  • Launch Option: Safe Mode
  • Upon restart, choose GPU driver
  • Select Remove and Restart
  • Upon restart, reinstall 19.7.3

#solution #support #help #5700xt #AMD #x570 #AM4

View solution in original post

130 Replies