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tghoff8
Journeyman III

5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

Describe your system:

  • AMD Graphics Card - 5700XT (Sapphire)
  • Desktop or Laptop System - Desktop
  • Operating System - Windows 10 Pro - 64
  • Driver version installed - 20.4.2
  • Display Devices
    • Asus VP228QG, HDMI, 1080p and 75Hz
  • Motherboard + Bios Revision - ASRock B450M PRO4 (Bios version P3.90)
  • CPU/APU - Ryzen 5 1600 (YD1600BBAFBOX)
  • Power Supply Unit  Make, Model & Wattage - EVGA 650 Bq, 650w - 110-BQ-0650-V1
  • RAM
    • 16GB

 

Describe your issue:

  • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue. 
    • The first issue is random crashing and restarting of my pc during gaming. I will be playing just fine, and suddenly the screen will go black, PC still running, then it will restart. There never seems to be a loss of power.
    • The second issue is less urgent but still annoying. Sometimes when jumping into a game, the screen continuously flickers for a couple seconds. It seems like clicking certain things in game triggers this particularly - character creation in Diablo 3, or interface options in WOW. But it also flickers at random almost as if it is switching resolutions. Resolution scaling is off. This issue is fixed temporarily by restarting the PC sometimes. It seems to be randomly showing up based on the boot - I turn on the PC and it happens once, it will continuously happen in all games. Or I turn on the PC and it doesn't happen at all.
  • Details about applications/games affected (including version number)
    • WOW - 8.3
    • Diablo 3 - 2.8.6.6
    • WOW Classic - 1.13.4
  • Graphical settings used in the application/game (resolution and 3D settings)
    • 1080p, using default settings in all games
  • If possible, include a screenshot or video link of the issue
    • I will try to video it, but it happens at random so it is hard to video.
0 Likes
41 Replies
snakekryptonite
Journeyman III

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

I have the exact same first problem with the black screens and crashes with a very similar setup. My crashes only seem to be happening with Monster Hunter World, I've played Borderlands 3 at ultra with no crashes so far. The crashes are very sporadic, sometimes happening within minutes and sometimes only after 1-2hours

My details:

Desktop, Windows 10 Home 64 bit

1080p 144hz monitor

5700 XT

AMD Ryzen 5 3600

ASRock B450m Pro4-F motherboard

600 Watt be quiet! System Power 9 80+ Bronze power supply

16GB RAM

graphics drivers tried: 20.4.2, 19.11.2

bampi
Adept II

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

Same here. Random Err 12 and MHW crashes to desktop.

 

I've read somewhere that disabling Game Mode, Game Bar, and Captures in Windows 10 could fix some things. I've yet to try it. Maybe tomorrow. 

vuminhtri
Journeyman III

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

I have a same problem here. When i play Bns, Screen suddenly goes black and 2-3 sec after that my PC restarted. It's about 2 times a day. 

Windowns 10 Home 64bit.
Amd R5 3600
B450M Steel Lengend
RX 5700 Sapphire
1080 70hz Monitor
700 Wat 80plus Bzone PS
Ram 16GB
Graphic driver 20.4.2|

It happen when i use AMD adrenalin ? 

rock32
Adept II

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

Same to me.
Playing Cod WZ for 1-2 hours -> black screen -> pc freeze -> have to turn it off by holding the power button.
After that, I turn pc on. It shows like nothing terrible just happened.
Somethings I tried:
- Update the latest Radeon software 20.4.2
- Disable all optional functions in Radeon software
- Config smt in the Msi afterburner (up fan speed, down core clock, mem clock, under-voltage...)
- Clean dust

slangza
Journeyman III

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

Same here with my 5700XT

Ryzen5 2600

Win10 x64 2004

Adrenalin 20.5.1 driver

1440p 144hz freesync enabled

Black screen and sometimes stuttering as well

0 Likes
denizk
Journeyman III

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

Same problem here with the sapphire 5700 xt reference 

0 Likes
fumon
Journeyman III

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

Same problem here, any solution?

0 Likes
tghoff8
Journeyman III

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

For me it was actually the power supply. I swapped out the card and it was

still happening, just less often. Swapped out the PSU and boom, fine.

0 Likes
rock32
Adept II

Re: 5700XT - 2 problems, Black Screen crash/shutdown during gaming or random black screen flickering

How much power do you upgrade your PSU?

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