After updating my powercooler 5700 xt to the latest drive when trying to run dxdiag, I get this prompt (image below) and if i don't bypass dxdiag closes. And if I do bypass i get this image
but on radeon settings i get a direct3d verison.
I cant run anything with direct3d unless I uninstall the update.
Can someone tell me if this is the graphics card problem and I need to rma it or a software problem.
Just an FYI, I am having the exact same issue after the update. I cannot play CS:GO or run a benchmark that used to run fine due to the lack of Direct3d.
I had the same issue. Took me forever to figure out. Use this link https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a full clean uninstall of your drivers. Then reinstall them using amd's download on their website. That was what worked for me.
I already used ddu in safe mode to uninstall then reinstall the driver. the 'trick' that did it for me was to not download the Radeon software link (419mb) not the auto-detect link, which I don't understand at all. but after installing it this way, I get crashes that crash the pc, I don't know how to dump a log file for the pc crashes. I can run the heaven's benchmark with the extreme preset with no problem. but still crashes during gaming
Are you getting crashes while gaming?
Try ddu and install the driver with the Radeon software link (419mb) not the auto-detect link, that worked for me but I am getting crashes in game
Tried the DDU uninstalled everything, installed the 419 software link. But nope, even though it shows direct3d is present on the software, dxdiag and games tell me otherwise.
I have this same problem. Tried afresh OS install, tried loading the drivers from the CD that came with gpu, and also tried loading drivers from AMD, both on fresh os installs. I dont seem to be having any crash's, but I cannot play any game that uses directx, mainly Everquest.